The Secret Sanctum
United Kingdom
Reviews (8)
Great customer service. The app is great!
I left a 5 stars reviews in the past, because their customer service is excellent and the app is very easy to use. When it comes to charges, though, they are not so excellent. I would be happy to pay whatever the charge if they bring me business, but as a matter of facts thay have charged me for something has nothing to do with their business. For example, I set with them a Minimum spend amount of £50 to get free shipping. I have a product (one single product, not a bundle) that costs £52, so they have charged me because they consider every amount over £50, even though that sale doesn't depend at all from their work but it's the price of my product. And also, it happened that one customer bought one single product (clearly it's not a bundle, nor an upsell nor a cross sell) and when I asked explanation they told me that the customer bought it from their cart. Well, I deactivated the app.
Developer reply ·
Thank you for sharing this review. We’re sorry to hear that you changed your mind about the app. However, we have provided the facts of this case several times, and unfortunately, you chose to ignore them. Here’s what happened: PickyStory is a full platform for bundles and upsell experiences. Our intelligent cart (PickyCart) was enabled in your store and recommended a product to your customer, which was then purchased. This product was added from the recommendation box rather than your organic pages. We never attribute organic additions to the cart, as it’s obviously not value that we created. The recommended products are generated through our own algorithm and help you sell more products in the store. In this case, the product was a new sale that occurred from the recommendation box, which is why it was attributed to PickyStory. We reached out to you to arrange a call so we can provide a solution and help you fully set up the app. The PickyStory team
Customer service very helpful. I have set up very easily the app and when I had some doubts I contacted their customer service who helped me in setting up the app perfectly. Now everything is up and running and I recommend this app to everybody. Great work guys!
Great app, perfectly working, very easy to install. Very easy instructions. Top!
Developer reply ·
Many thanks for your review! Our team is always here if you need a hand.
Perfect app. It works very well. The support team is just fantastic. Highly recommended.
Developer reply ·
Thank you for your glowing review and the 5-star rating! We're thrilled to hear that our Hulk Form Builder app is working perfectly for you. We deeply appreciate your recommendation and your kind words about our support team. They genuinely love to assist and are always ready to offer the best solutions. Your feedback is an affirmation to us, and it motivates us to strive continuously for excellence. If you need any further assistance, do not hesitate to reach out to us. Thanks once more. Best wishes, HulkApps Team
Great customer service. Kenneth John M was very helpful and fixed the issues in minutes. Thank you so much.
Very good app. Customer service and support work very well, I was in contact with Saad who was very helpful and patient. The app makes it easier to submit products to Google Ads and Google Merchant Center, which both can be difficult to use sometimes. Highly recommended.
This is the app I was looking for. easy to use and customizable. Great customer service: Cara was able to assisting me in real time. Great app, great customer service! Highly recommended.
Developer reply ·
Dear The Secret Sanctum, Thank you for sharing this wonderful feedback 🥳 Our whole support team, especially Cara, is grateful for the positive review you left us. We take customer success seriously, which is why it is ecstatic that our services met your expectations. If you need further support, we will always wait for you at live chat or help@bonloyalty.com. Best regards, Mia BON Team
