Lockinex
United Kingdom
Reviews (6)
Overly complicated, does not automatically integrate with Shopify, been in a support chat for hours and still got no where.
Developer reply ·
Hey Lockinex Staff👋 I'm the founder. I read your review the day it came in, and the part that stuck with me was the hours you spent in our support chat without getting anywhere. However complicated a setup is, that should never happen, and that one's fully on us. I'm sorry 😔 It wasn't just words, by the way. Because of your feedback there's now a dedicated "Delivery profiles" tab in the app, so the exact thing our chat overcomplicated is a couple of clicks now, and I'm reworking the other confusing corners one by one. I also emailed you personally a while back but I suspect it never reached you, maybe it went to spam. If you're still around, write to me directly and I'll do your whole setup with you myself, however long it takes. After three hours in a chat, it's honestly the least I can do 🙂 Either way, thanks for the honest write-up. It genuinely changed how the app works.
This app and its team are incredible. Emma and Kenny have been very helpful in sorting out any issues and the developer team is able to customise to your specific needs. The app itself has a lot of useful features and a friendly UI. I would recommend this app to anyone looking to install a quote system on their website.
An extremely useful, easy-to-use app with a customer service team which is always helpful, knowledgeable and attentive.
Daniel was extremely helpful in answering any questions I had as well as fixing any issues that occurred promptly. The app itself has extremely useful features such as customisation and email marketing integration. The support team go above and beyond. I highly recommend this app! 5/5
Developer reply ·
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us. Best regards,
Brilliant app with lots of useful features and a really helpful customer service team who are always quick to reply.
Developer reply ·
We appreciate your feedback, Do let us know if you ever need any further assistance with the app, we're available 24/7 for our users :) -Waqas.
Very helpful customer service team. Didi was excellent and eager to help solve our schema issues. 5/5
