Caspar Curiosities

UPDATE: Ive been using this app for 5-6 years with a break in between when I tried a different integration app. This one is still superior to the others. However, these days support can be a bit unpredictable in terms of timely responses and availability. Harsh is great, though. In fact, all the support staff are great once you reach them. ..... Excellent app! Excellent support available 24-7 and they are super friendly and knowledgable. Functions perfectly regarding keeping listings when they go out of stock by either putting them into the inactive or sold out categories on Etsy. This is something that other apps lack and is important because it enables buyers to continue viewing the listing- buyers and people who favorited it. The syncing of products and orders is seamless and happens nearly in real time with no delay.

This app is unpredictable and support is spotty. They are clearly still developing this app. I have been using it since November for Ebay and Etsy and the app nearly caused my etsy shop to be suspended with the recent developments they made to it. It was resetting my supply listings to claiming they are handmade, by me, recently. This is a HUGE violation of etsy's number 1 policy and led to them removing 2 listings in the past month of raw materials I sell for crafts. This caused Etsy to also remove my star seller status and they are threatening suspension of my shop. As of this moment there is no way to correct this on the app in settings. I always choose "ALL etsy rules" and the app was still behaving this way. I audited my entire shop of nearly 2000 listings, manually, going through the listings one by one, about 5 times in the past 8 months correcting these mistakes, as well as repopulating the SEO tags the app removes from Etsy. Interestingly, these mistakes are pretty random and unpredictable and effected about 75% of my listings with no rhyme nor reason. There are also issues with the formatting of descriptions, so, as a workaround, the past 8 months I was forced to listing everything separately on etsy and then link the listings- which is also difficult because the app is unable to show a thumbnail of the etsy listing when linking, leaving lots of room for human error. It also does not correctly show shipping details the buyer choses at checkout when pushing the order through to Etsy- like it wont tell you the buyer chose Priority mail, if they did, once the order gets pushed through to Shopify. I am still using the Ebay connect, but there are also issues there regarding item specifics. The app creates duplicate policies on ebay with a sku at the end and when I contacted support about this they denied the app is doing that. I have no reason to create duplicate policies with a sku and no listings attached to them. The app also deleted all the item specifics I had on ebay and there is no workaround for that in the app, other then entering them all again on the app itself, which doesnt include all the specifics Ebay is asking for, especially regarding jewelry. It also removed variants from 5 of my tumbled stone listings (of which I have nearly 200 working just fine with their variants) and have been trying to work with support on this issue for over a MONTH with no fix in sight other than random pulling at straws- seriously some of the most asinine "ideas", like changing the variation name, or the category, or the title, which doesn't make sense as I have 200 other listings, listed exactly the same way, in the same category, and they are integrated and working just fine. I am going to try waiting it out a little longer with the Ebay connect side in hopes that these issues will be straightened out, but I do know theres another great app out there, the one I was using before trying Marketplace connect, that I will be returning to if this doesn't get sorted out soon.

They are very expensive and offer no support until you pay for a plan. Then theres these content blocks that get added automatically. I dont know how someone could actually pay $11 a month... Be prepared to be charged the first $70+ the first month for their cheapest plan... Oh! And now that you paid, you can get support, right? Well, not really. I have never once received a response to my emailed support tickets and the chat is a huge joke. Expect to be online with them, getting absolutely no answers, for about 2 hours before they say they have to escalate it and to expect a response by email... However, there will be no email, as previously mentioned. And there huge glitches with their automations. One random day in December they sent Welcome emails to 7000 of my customers and have yet to explain why this happened. They have been sending abandoned cart emails to customers 5 hours after that customer completes a purchase. When I tried to test it myself, I received an abandoned cart email 24 hours after I abandoned my cart (when it is set to 5 hours) and its missing whole blocks of personalized product recommendations. When I check on mailchimp, the blocks are there... This is extremely embarrassing to my brand and I will be moving to a different company.

Super spammy to my customers. Attracts spam bots forcing you to upgrade to the paid program in order to delete them.