Mersey Spares

Used this app for months without issue. Worked fine, then like many other devs out there they locked certain things behind a paywall out of nowhere without notice or advising us. The app stopped working, stopped collecting reviews and when i approached support their answer was to remove the app and reinstall. Doing this then lost me access to the badge in bottom left hand corner, this was locked behind a paywall which previously was not for me as i joined them early on nor did they tell me this would happen. All in all just another horrific experience with developers that want you when they have no reviews but as soon as they can change to paid systems they do so without notice. Also for some reason they have access to my google listings through their app and can control my google shopping prices listing etc. which we do not want. Something i was not aware of and google warn you before installing this app due to this. This was not the case when i first installed this. Shopify should protect against devs like this. I hate how many of them act in total bad faith To give you free access, I need the app to be installed, but you uninstalled it, so I couldn't change it to be free. I know this isn’t the norm in Shopify reviews, where developers are expected to always pretend that no matter what, we are wrong, and you are right, but I have to say: You had the app for more than a year for free. It sent almost 900 emails for your business, probably helping you gain some good reviews during that year, yet you never considered giving us a positive review. But as soon as something didn’t go your way, you gave us a one-star review without hesitation, fully aware of the damage it can cause. It’s as if our app harmed you in some way when, in reality, all it did was help elevate your business. I asked you to reinstall because it looked like Shopify stopped sending webhooks for your store, and I thought reinstalling might help. In any case, anyone who installs the app while it’s free will continue to have free access. If you reinstall it, send me an email, and I’ll set it to free for you. P.S. The app has access to Google Business but not to pricing. That’s a completely different API, so I suggest you check that.

Waited a little while before reviewing this to ensure no sudden changes. App is free, much better than a rival app i previously used. Flows better, simple things like whne a email comes through you can reply directly to the persons email. Previously used myappgurus Contact Form Builder. This i find much better and it has so far stayed free

Created My forms in minutes, had one small issue but Ashu helped. UPDATE: not even two weeks later I was sent a email claming based on feedback from customers like me it is more beneficial to remove the free basic tier and they are charging two different price plans. I was given one day notice about it. The inconvenience of having to set this up only for them to contact me out the blue and say this is just not good.

Went smoothly till i tried to transfer my shopify reviews, spreadsheet would not work even in their format. Customer service didnt have a clue. Considering the whole function of the app is to allow import of shopify reviews it failed tremendously and was just a waste of time, dont understand how it takes someone this amount of time to solve something like this when this is the sole purpose of the app EDIT: MAG reached out and tried to resolve the issue, unfortunately i had already found a different app to use. Its a pity as Ashu was a credit to mag, unfortunately the first person I dealt with was out of their depth

Extremely poor, I have had sucess with uploading the orders but the orders imported by the software 9 times out of 10 are more epxensive. I have had orders be quote at £18+ when can get them for £9 on EVRI site. Shocking from parcel2go who run and operate the site

Very helpful staff, had to speak with support more than once but always eager and helpful Thanks to Haris. Much appreciated

Not a good solution for selling one onbuy. Used this to connect with Onbuy, tedious on not well thought out. Better waiting for a simple normal type integration, had to abandon half way through as could see it was going to be time consuming and a nightmare. This is before i even got to listing my products on onbuy We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in class solutions and customer satisfaction are our priorities. Our solutions are tested and improved on a regular basis since we believe there is always a room for improvement and that will surely happen in your case as well. Let us collaborate again and get this problem solved once for all. Hoping for your cooperation.