Duel Kingdom
Canada
Reviews (9)
Literally did nothing, it said it was backing up so I left it for a day. Came back and see 0 items backed up, no errors or progress of any kind. Huge waste of time
Developer reply ·
Update: We investigated the store and found out It had 53000 products to backup. The backup was created in 7 hours and finished on 2024-03-16 01:27 UTC and seems the app was uninstalled on 2024-03-16 01:30 UTC It just was finished when It seems you have left our app and went to uninstall It. It's really unfortunate because we missed you like by 5 minutes and would have avoided this situation. If you re-install our app and leave It be - It will do free automatic backups for you every day! Just will take about 7 to 10 hours to fully complete It due to the amount of products you have. Tried communicating with the merchant, but got completely ignored. Really sad to get into these kind of situations when everything worked, just took time. First reply: Sorry for the inconvenience caused. I responded to you instantly once I saw your message, but never heard back from you. Would you mind installing our app back ? We will help you back up your store. Would like just to investigate where It was stuck. Also I'm not sure how It's a huge waste of time when you just install, click one button and leave It be! Also instead of paying hundreds of dollars to other apps, give us another chance and we will make It right!
Works great, but price goes to more then double when you hit the limit on the base plan.
Developer reply ·
Thanks a ton for your kind words. We are always here to help 🌝
Whenever we have an issue with our theme these guys are always quick to help fix the menus and make everything work the way we need! Great support.
Developer reply ·
Thank you so much for the review! You made our day! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
Great app and great developer! Meets all of our needs minus one or two things which the developer is working with us on to make sure our needs are met. We use this for daily ticket sales in the store through Shopify POS as well as online through our website. Support is very good although response times are sometimes a bit slow, I'm hoping this improves in the future.
App developers were very helpful and even helped me set up the app over zoom. When an issue arose they actually updated the software to help me within 48 hours. Truly wonderful customer service
Developer tried to help but the app is unable to support large amounts of skus. A+ for the attempt to help though
Developer reply ·
Hey Dylan, Our Enterprise Plan clearly states that we support up to 100.000 SKUs. Based on your request on our live chat, we tried to support the SKU number that you have but it didn't work. We work hard to enhance our system and we will let you know whenever our system is ready to handle your product count.
We needed a way to reorganize large collections through excel, and this app does so easily and quickly! The support staff was also extremely helpful and responsive.
Developer reply ·
Thousand thank you's, Dual Kingdom! We, the whole Excelify team, are really grateful for your feedback and confirmation that what we do, is well received on your end. Thank you from our whole team! Maris Founder Excelify.io
The app word well for showing the user that the item is a pre-order. It doesn't have a very smooth or intuitive admin interface and feels very clunky and confusing to use.
