AOH

We made the move to Attentive expecting an initial guided walkthrough and hands on support, but that hasn’t been my experience so far. I was billed for 21,000 messages that I did not send, and despite reaching out multiple times, I haven’t been given a clear explanation of where those messages came from. I keep getting transferred between teams and sent help articles that don’t actually answer my questions. I’m simply looking for clarity and direction. What was promised for billing has not aligned with what I’m seeing. I understand transitions can be confusing, but this has been more difficult than expected. Much of what I thought would be supported, including setting up flows and getting email and SMS working properly, has ended up being something I’ve had to figure out on my own. I’m still confused. If you have the time to research, troubleshoot, and figure things out independently, this may be a great app for you. However, if you’re like me and made the move based on the promise of hands on support, I would approach with caution.

Excellent app for the cost! Does exactly what we need and performs incredibly well. We ran into an issue where it wasn't functioning properly, and it turned out to be something on our end. Harry found the problem immediately and fixed it. Customer service was prompt, helpful, and very easy to work with. Highly recommend!

Customer service is great. 600% more emails gathered daily than with my old pop up. I would definitely recommend to others.

Love the bold apps...fast customer service and response times. Apps work great and have increased our ROI significantly.