Attentive: AI‑led Email &SMS
by Attentive · launched
View in Shopify App Store ↗Reviews (112)
We've been using Attentive across our D2C fashion brand and the platform has genuinely transformed how we approach CRM. The segmentation is powerful, the journey builder is intuitive, and the native integration with Shopify (and Meta, for audience syncing) means everything just works without endless workarounds. But honestly, what sets Attentive apart isn't just the tech, it's the people. Our account team has been incredibly responsive, proactive, and invested in our growth. They take the time to understand the business, suggest strategies we hadn't considered, and treat us like a true partner rather than just another account. That's rare. The reporting is solid, deliverability has been excellent, and the platform scales well as our sends and audiences grow. Every major moment we've run through Attentive has performed beyond expectation. If you're a Shopify brand serious about email and SMS, this is the platform. Five stars, no hesitation.
Great platform for growing SMS revenue through campaigns and flow. Team is very supportive for any issues and helps plan out future campaigns. Easy to use and make changes quickly
The team has been great to work with. I’ve been with them for years, and they’ve been consistently responsive. Luke has taken good care of us
We switched to Attentive this year for SMS (and most recently email) and we couldn't recommend them higher. They have been so supportive in our goals, the platform is easy to use and even in the past 30 days we have seen a +113% uplift in text revenue. A special thank you to both Maya and Dom.
We've been using Attentive for around a year now, starting with SMS, then moving our emails over too. It's super user-friendly, and any issues we have faced have been quickly resolved thanks to our account manager and the White Glove support team. Our account manager Maya always goes above and beyond, providing excellent recommendations and support to grow our channels. We've seen great results and couldn’t recommend Attentive more!
We use Attentive for newsletters and journeys across both of our brands, and we couldn’t recommend them more. The platform is really easy to use, understand, and navigate, which makes managing campaigns and automations straightforward. Performance has been strong, and we’ve seen great results from our SMS activity. Our account manager, Maya, has been especially helpful. Overall, it’s been a very positive experience, and Attentive has become an important part of our marketing strategy.
We have been with Attentive for SMS for nearly 2 years and couldn't recommend them enough whether you are looking to launch an SMS channel or optimise your existing one. The support is excellent, and having regular catch ups with our CSM is really helpful (especially as a team of one!). The platform is also very easy to use.
We’ve had a really positive experience with Attentive for building and running our SMS channel. The platform is so easy to use, and we've seen huge growth since onboarding. Our CSM, Rohanne, is always on hand to help with any new tech set ups, questions we have, or suggestions of ideas that always align with our brand TOV. Very excited to see what we can do next with Attentive!
We launched SMS with Attentive in June 2022 and have enjoyed growing our SMS offering as the platform has also developed and improved over the years. The CSM team are very supportive and have helped us optimise and grow our programme. Their support team, Whiteglove is also amazing, they reply promptly and with great technical understanding! Overall, a great platform to use!
The platform is intuitive and easy to navigate. We’ve received excellent support and performance has been great. Our account manager Maya has been particularly helpful- she provides great recommendations, is highly reliable, and is knowledgeable. Overall, it has been a very positive experience so far!
We migrated from Klaviyo for our emails in Aug 25 (been sending SMS since start of 2025) and we find the platform to be super intuitive and easy to use. Great to have both sms and email in the same place. We've had a couple of small issues in the past which were resolved by the attentive team with relative speed. It's great to have a managed service to provide recommendations on both campaign and journey strategies. Overall happy with the move.
We’ve had a really positive experience with Attentive. The platform is intuitive and easy to use, which makes building and managing SMS campaigns simple. It integrates well with the rest of our tech stack, allowing everything to run smoothly alongside our other marketing channels. The Attentive team has also been incredibly helpful – always responsive, knowledgeable, and proactive when it comes to support and optimisation.
Nearly 6 months into using Attentive and really happy with the service so far, it's not been without a few hiccups, but the team have been incredibly helpful and quick to rectify! Already seeing a huge improvement from our previous SMS provider, so very excited to see how we grow with them.
We migrated from Klaviyo to Attentive at the back end of 2025. The process has been seamless. Performance has increased massively using the full suite of Attentive SMS and email software. We're really happy with our account management, Sam actively optimises accounts and suggests improvements, even when we're too snowed under to give the channel the attention it deserves. Can't recommend Attentive enough.
We switched to Attentive in October last year and have really been enjoying the platform ever since. The team has been incredibly helpful in supporting us as we optimise our SMS programme and the analytics/ reporting tools are both excellent and very easy to use. The support from the White Glove team has been fantastic, especially through the live chat feature whenever we’ve needed assistance. Overall, it’s been a great experience so far.
We made the move to Attentive expecting an initial guided walkthrough and hands on support, but that hasn’t been my experience so far. I was billed for 21,000 messages that I did not send, and despite reaching out multiple times, I haven’t been given a clear explanation of where those messages came from. I keep getting transferred between teams and sent help articles that don’t actually answer my questions. I’m simply looking for clarity and direction. What was promised for billing has not aligned with what I’m seeing. I understand transitions can be confusing, but this has been more difficult than expected. Much of what I thought would be supported, including setting up flows and getting email and SMS working properly, has ended up being something I’ve had to figure out on my own. I’m still confused. If you have the time to research, troubleshoot, and figure things out independently, this may be a great app for you. However, if you’re like me and made the move based on the promise of hands on support, I would approach with caution.
Attentive’s platform itself is fine, but the contract structure and enforcement approach are extremely restrictive and disappointing. The agreement includes strict SMS exclusivity with long-term lock-in, limited flexibility, and significant financial penalties (more than reasonable costs) if you need to adapt your tech stack. Even more frustrating, the Attentive team has taken an overly aggressive interpretation of the contract—suggesting that even discussing or planning with other providers would be a breach, despite that not being clearly supported by the language. For a fast-growing e-commerce business, this makes it very difficult to evolve, evaluate alternatives, or integrate with tools Attentive doesn’t support. When integration gaps arise, the exclusivity still applies, leaving you stuck paying for services that no longer meet your needs. If you value flexibility, vendor interoperability, or the ability to plan ahead without pressure tactics, read the contract very carefully before signing.
We have used Attentive for many years and have been happy with every aspect. The features and UI are solid, they are always pushing on product development, and are proactive with compliance. I can't speak highly enough about their white glove support and dedicated CSMs. Chelsee is top tier and has felt like an extension of our internal team.
Using Attentive has been super easy and helpful for our marketing efforts. Creating and monitoring campaigns is user friendly and easy to stay organized. They offer various analytic reports to help monitor performances. AI Grow is also a useful addition to offer more sign-up units and grow our audience. The support team is super responsive and everyone I've interacted with has been very friendly and helpful.
Extremely happy with the performance of Attentive over the last several years. Constantly improving the U/I and different rollouts that fit client needs. Definitely a core function for our business!
We really love Attentive as our email and SMS solution! It's so user- friendly, easy to integrate with our other tools and all of the reporting and dashboards are easy to digest and analyze.
We have used Attentive for about 5 years now for our SMS program. They have been so great to work with, the software works great and is easy to use to setup messaging, campaigns and automations. They were so great, that we moved our email management over to them as well about 3 years ago. Having the all in one soltuon for email and SMS makes automations great to keep messaging consistent. Also, in the world of tricky SMS litigation they are great about staying on top of it and helping to keep you complaint. Highly recommend.
Attentive has been a strong partner for our SMS marketing for several years. The platform makes it easy to launch campaigns, manage automations and quickly create segments for strategic targeting. Their support team is super responsive and knowledgeable, which has been a huge plus whenever we need quick guidance. The reporting tools provide solid insights into performance, though there's some room for improvement in customization and deeper data visibility. Overall, Attentive has helped us grow our email & SMS lists, increase engagement, and drive measurable revenue.
We've been with Attentive for 5 years for for SMS and email marketing. The team is helpful, responsive, strategic, listens to our feedback, & is great to work with. Attentive's dashboard and new AI tools are intuitive and easy to use. Highly recommend!
We’ve been with Attentive for some years now, I’ve had experience with other SMS providers but no one has cared as much as Attentive has. It’s not only one team or one person that cares about helping you but their whole brand, they’re very responsive and always willing to help. The new tools they come out with are also quite useful and innovative and I’m excited to see how the brand grows with such dedicated people in the team.
We’ve been using Attentive to manage both email and SMS, and it’s been seamless combining our email and mobile strategies. Their extensive library of “journey” templates has made automating much of our program simple, and they continue to roll out new features that make the platform even more powerful. Attentive has truly become a key partner in driving our retention and lifecycle marketing efforts.
(4.6 stars - still early days to the platform) We switched to Attentive about two months ago from Yotpo SMSBump and have really enjoyed the change. Yotpo had a lot of extra features that felt unnecessary for what we needed, while Attentive is simple, effective, and easy to use. The AI tools and smart recommendations are a great bonus and make campaign planning feel effortless. Our team has easy access to everything they need, and we have had no issues with the Shopify integration. We also appreciate the white glove support, which makes the entire experience smooth and reliable. Overall, it has been a good transition, and we are excited to see how the platform continues to grow.
We’ve been with Attentive for several years now and it continues to be a great decision we’ve made for our business. The platform is incredibly easy to use, reliable, and syncs seamlessly with our Shopify store. Their customer service team is always responsive and helpful. Our SMS marketing continues to perform exceptionally well thanks to this great platform! Highly recommend.
I helped onboard Attentive for our team back in 2019 and we've been using it ever since. The product only improves with each year and it's by far the most intutive platform in our martech stack. We wouldn't have seen the growth we have as a business without a reliable SMS partner like Attentive.
Attentive has been a fantastic SMS marketing service. Best in class features and great support. Very satisfied with the product.
Attentive came to our attention when we were looking for alternatives to Klaviyo for email marketing that also serviced SMS. Attentive was a stand out due to its integrated SMS and email functionality as well as native integration to Shopify. They also offered an extensive trial with analysis on the benefits that Attentive would bring to the business compared to our existing vendors. The onboarding experience was robust and pleasant with plenty of support from both Australian local support as well as their global team.
We’ve explored several SMS platforms over the years, and Attentive has been the easiest and most reliable by far. The Shopify integration was quick and intuitive. Everything synced perfectly without the usual manual setup or data-mapping headaches. What we appreciate most is the accuracy of their attribution. Attentive pulls in all the right data and gives a true picture of performance, rather than inflating revenue like many other platforms tend to do. It’s refreshing to finally have transparent reporting we can trust. Between the smooth setup, excellent customer support, and clean performance tracking, Attentive has been a huge upgrade for our team. Highly recommend.
We've been using Attentive for more than a year to help with our SMS marketing. They provide excellent customer support and have an easy-to-use interface that makes scheduling Campaigns and setting up automations easy.
We've been with Attentive for 5 years now, and have been very happy with everything. They lead the space for SMS marketing, and have always been a great partner to help us grow and reach our customers in different ways. They also are constantly coming up with new features and products that help make this channel easy to use while achieving higher ROI, especially with AI.
Attentive is a great choice for SMS marketing. It's simple, intuitive, and they have many options for support when you need it. We started our text marketing program with them, and it's continued to grow year after year, and works well in tandem with our other marketing platforms. They are also great with keeping you updated on marketing compliance changes, and always bring in an expert to advise, which I really appreciate.
We have been using Attentive for over 5 years now and its been an amazing partnership. They have really listened to my feedback over the years and are always improving and coming up with new things. We have been able to drive so much revenue with this channel and will continue using this!
We switched over from Klaviyo and immediately saw an explosion of new leads generated with Attentive. The platform is incredibly effective, and the results have far exceeded our expectations. What really sets Attentive apart is their white-glove service—it’s on another level. Their team is proactive, responsive, and genuinely invested in our success. They’ve made the transition seamless and have consistently gone above and beyond to support us. If you’re serious about growth and want both performance and outstanding customer care, Attentive is the clear choice. Highly recommend!
We switched to Attentive in April and have been really happy with the platform so far. The tech team has been fantastic—super knowledgeable, responsive, and helpful in getting us set up and optimizing our account. We’ve especially loved the flexibility and capabilities within Journeys and the robust testing options, which have allowed us to better personalize and refine our SMS strategy. Overall, it’s been a smooth transition and a big step up for our marketing program.
We’ve had a really positive experience using Attentive with our Shopify Plus store. The setup was straightforward, and it integrated seamlessly with our existing apps and workflows. Their team has been responsive and helpful whenever we needed support, and onboarding was smooth from start to finish. The platform itself is intuitive and makes it simple to manage campaigns and analyze performance. Like any robust tool, it takes a little time to fine-tune automations and optimize for your brand, but overall, it’s been an excellent addition to our marketing tech stack. Highly recommend for brands looking to scale their SMS and email efforts efficiently.
As the SMS channel evolves and becomes more competitive, Attentive is staying at the tip of the spear. Their dedication to innovation and the overall product offering is unmatched. With Black Friday and Holiday shopping just around the corner, we feel more confident then ever that we are set-up for success. SMS has quickly become one of most effective channels for not only campaign messaging, but two-way conversational marketing and we could not have seen the growth we have without the support from Attentive.
Attentive has been a great addition to our marketing toolkit. The platform is intuitive, and provides clear insights that help us optimize our campaigns. Their customer support team is also super responsive and helpful. However, one downside is that we don’t have a dedicated account manager, which sometimes makes it harder to move fast or make adjustments. There are certain features or changes that can only be made through their team, which adds some extra steps and limits flexibility. Overall, Attentive is still a powerful tool that’s helped us improve engagement and conversions, but having more autonomy inside the platform would make it even better.
Best customer service and ease of use compared to other companies providing the same service.
We’ve had a great experience with Attentive. Since implementing it, we’ve seen a noticeable uptick in conversions, deliverability, and overall engagement. The platform is easy to use, the automations are powerful, and their support team is top-notch. Highly recommend for anyone looking to level up their SMS and email marketing performance.
Using Attentive has been an awesome experience! It integrates seamlessly with Shopify and offers an intuitive, user-friendly interface. The campaign analytics are incredibly insightful, and the support team is always helpful and responsive. Since switching to Attentive, we’ve significantly scaled our SMS marketing while continuing to grow our email subscriber base. I highly recommend Attentive to any brand looking to take their marketing to the next level!
We've been with Attentive for a year now and continue to see our revenue from the channel increase YOY. It's very easy to use, has great reporting features, and the White Glove Support is fast. I love the library of texts to get inspiration for new campaigns. Really couldn't ask for more in an SMS platform.
We've been using Attentive for about 4 years, and I'm so glad we made the switch from Klaviyo. The UI is super easy to navigate, and if I ever run into any issues, my account manager and the white glove team are always available to help me out. Email and SMS are our most profitable sales channels, and Attentive makes it easy.
We have been using Attentive for a year with my current company and I used it for two years at my previous job. I just haven't used another SMS service I like as much as this, and their AI pro features have significantly improved our performance and made my job easier. The support to team is super helpful and responsive as well.
We’ve used Attentive for over four years, and they’ve been a fantastic partner! The platform is intuitive and easy to use, the Attentive and White Glove teams are always helpful, and they continue to enhance their features and offerings.
We’ve been with Attentive for almost 7 years and it’s been rock solid. The platform is intuitive, fast, and built for marketers. Clean UI, smart segmentation, easy testing, and dependable deliverability. Their team is the real edge: proactive, knowledgeable, and available for anything from BFCM prep and campaign strategy to backend and integration support. Onboarding new features is smooth, compliance is clear, and reporting makes it simple to tie programs to revenue. Attentive scales with us and keeps improving. If you want a partner, not just software, this is it.
Attentive is super user friendly with a great UI/UX. It offers a ton of reports and look at to help your marketing team make adjustments and grow. Attentive has helped us grow conversions especially with the new AI Pro feature. The customer service (WhiteGlove) is outstanding and their growth team goes above and beyond to help you. If there are concerns, it's easy to schedule a call and talk through the problems. They actually give you real solutions and can go into your account and make edits.
We've been using Attentive for over 4 years. Attentive has been an incredible partner in helping us elevate our SMS marketing channel, ensuring we can reach our customers in meaningful, timely, and engaging ways. Their platform is extremely user-friendly and intuitive, and most importantly has helped us turn SMS into one of our most effective owned channels. Their team is proactive, collaborative, and always eager to help us innovate.
We've been with Attentive for a few years now with multiple brands in our company. We are using them for email and SMS and the dashboard is very user-friendly unlike some other companies we used like Klaviyo and Yotpo. We are currently working with Erika our Senior Customer Success Manager who has been very helpful in getting us ready for BFCM. She's provided all the resources (links) and tools needed to excel this quarter. She's also super responsive! It's great having some guidance if needed with growing our brands because we've worked with many companies before that don't provide the additional expertise. Out of all the email marketing companies we've worked with, this one by far is the best!
I’ve been using Attentive for over 2 years now and couldn’t be happier. The platform is incredibly user-friendly and their segmentation abilities make it easy to reach the right audience with the right message. What truly sets them apart is their AMAZING customer service. The team (my rep in particular) is always attentive (pun intended!) and goes above and beyond to help problem-solve, answer questions, and even suggest new strategies to improve my email and SMS program. Highly recommend!
Absolutely love working with this company! The team is so 'attentive', we meet monthly to align on strategy and growth for SMS, and they’re always there with 24/7 white-glove support whenever we need it. Since switching over to Attentive, we’ve not only seen meaningful growth in our customer base but also a clear lift in revenue. It truly feels like a partnership, and we couldn’t be happier with the results so far.
Been using Attentive for both SMS & Email for over two years now and have seen fantastic results across both areas. The support we recieved in both migration and also day to day execution and strategy is what sets them apart. Would definitely recommend!
I would avoid Attentive unless you have never used Klaviyo for email. The sales rep way overpromised and underdelivered. She insisted they never want to have an unhappy customer, and even though we have a contract, they would work with us on an exit if we were unsuccessful. Their SMS services are great. But the email side of things is subpar from Klaviyo. Not to mention, we lost around 10% of our subscribers in a mere 3 months. I have no idea how. Anyway, to boot, you have zero control over your subscription; they try to handcuff you so you won't leave. There is no subscription area on their platform, no invoice history, nothing!! If you want something, you reach out to support and wait. There is a reason Klaviyo is easy to cancel, because they know people will come back when they experience other providers. Especially this one.
Run…don’t walk away from this company. I asked if I could get out of my contract and they said no. I knew it was a long shot but I figured I would ask. Then a few weeks later I got a bill for $11k which was the remaining of my contract. I emailed and said I didn’t cancel my account and they said there was nothing they could do and the bill was due. They ignored my emails and phone calls and sent the bill to collections. I’ve ran my store for over 20 years and have a 100,000 order trophy from Shopify and this is hands down the WORST company I’ve ever worked with. If you are a new store stay away. Don’t believe the promises. Find literally anyone else to text your customers through. Do not use attentive! I’ve also never left a bad review in my life but attentive truly earned this one.
coming from a store owner, this is the WORST company to work with. Stay far, far away. Lock you in contracts, tech is TERRIBLE, wasted so much time, energy and resources with this company.
I've used Attentive SMS and MMS messaging the last four years and love the platform and customer service. Whenever I run into an issue, I'm able to communicate with my CSM or White Glove Service, making it a seamless process that's not frustrating. Attentive is constantly making new updates to the platform, making it a great experience for customers to receive updates and offers in a timely manner. I like being able to update journeys and with the press of a button, turn on a journey that I can tailor with specific copy and brand voice. Overall, I love how user-friendly the interface is and how it has strong integration capabilities with e-commerce platforms such as Shopify, making it a go-to with any company I work at. I definitely recommend!
We love Attentive! The platform is easy to use and their support team is always there to assist whenever we need!
Developer reply ·
Thank you for the wonderful feedback! We're thrilled to hear that you love using Attentive and find the platform easy to navigate. It’s great to know our support team is always there for you when you need assistance. Your satisfaction is our priority, and we're here to help you every step of the way! :)
Attentive has become a crucial pillar of our SMS marketing efforts, allowing us to reach customers in a way that feels authentic and effective. The platform’s flexible automation and segmentation capabilities let us tailor messages with ease, driving both engagement and retention. The data-driven insights have empowered us to refine our strategy continually and deliver campaigns that resonate on a personal level. Plus, the ease of integrating with our existing tools has made scaling our SMS program straightforward.
Developer reply ·
Thank you for sharing your experience! We're thrilled that Attentive has become such an integral part of your SMS marketing strategy, helping you reach your customers authentically and effectively. It's wonderful to hear that our automation, segmentation capabilities, and data-driven insights have empowered you to create personalized, resonant campaigns that drive engagement and retention. We're also glad that the integration with your existing tools has made scaling your SMS program smooth. Your success is our top priority, and we're excited to continue supporting your growth!
I have worked with Attentive for several years across different direct to consumer businesses. They have consistently been a great partner to scale the SMS channel. From onboarding to ongoing strategy calls - they have provided 10/10 service to see the most revenue and ROI from SMS.
Developer reply ·
We love the Fellow Team! :) Thank you for your continued partnership and for sharing your experience! We're honored to have supported your SMS channel growth across different direct-to-consumer businesses. It's fantastic to hear that our onboarding process, strategy calls, and overall service have consistently met your expectations and contributed to driving strong revenue and ROI. We look forward to continuing our work together and delivering 10/10 service!
We use Attentive for SMS Marketing and it's been a game changer. Very easy to use and also their support team is the best. They're really invested in your business and want to see you succeed. Highly recommended if you're consider SMS/Email marketing!
Developer reply ·
Thank you for the glowing review! We're thrilled to hear that Attentive has been a game-changer for your SMS marketing and that you've found the platform easy to use. It's especially rewarding to know that our support team has been so invested in your success. Your recommendation means a lot to us, and we're excited to continue being a part of your marketing journey!
Attentive has been a great partner and really helped elevate our SMS channel. The support we've received has been hugely beneficial in not only helping with setup and onboarding but ongoing, keeping our program fresh and evolving over time.
Developer reply ·
Thank you for your feedback! We're delighted to hear that Attentive has played a key role in elevating your SMS channel and that our support team has been there for you every step of the way—from setup and onboarding to ongoing optimization. We're committed to helping you keep your program fresh and evolving, and we look forward to continuing this partnership as you grow!
We love Attentive - we've now worked with them for 3 different countries. The set up and integration are really easy to navigate and the reps are friendly and knowledgeable. The only real obstacle we've come across is a lack of integrations with Shopify Markets - for example, we have the US and CA on one Shopify account and although they're two separate Attentive accounts, we are limited to how many journeys linked to Shopify events we can do for Canada. Overall though, would highly recommend to anyone looking for a robust, easy to navigate and successful SMS program.
Developer reply ·
Thank you for sharing your experience and for your continued trust in Attentive across multiple countries! We're glad to hear that the setup and integration have been smooth and that our team has provided friendly and knowledgeable support. We appreciate your feedback regarding Shopify Markets, and we understand the importance of having more flexibility with journey creation. Please know that we're always working to improve our integrations and address these kinds of limitations. Your recommendation means a lot to us, and we're here to support your success as you expand your SMS program!
Great support and guidance from staff on how to implement new ideas. App was easy to install and journeys work great!
Developer reply ·
Thank you for your feedback! We're glad to hear that our support team has provided you with valuable guidance for implementing new ideas and that the app installation was a breeze. It’s great to know that the journeys are working well for you. We’re here to support your continued success and innovation!
Attentive's platform customization and automation capabilities are top-notch, enabling us to create engaging, personalized messages and efficient campaigns. They've made meaningful updates to their data visualization and analytics providing more valuable insights so we can continue to optimize our strategy. Their integrations and segmentation options further enhance our ability to easily manage campaigns and targeting. Our account team is excellent and the support, innovative features, and reliable service make it the best choice for us.
Developer reply ·
Thank you for your fantastic review! We're delighted that you're finding value in our platform's customization, automation capabilities, and the updates we've made to data visualization and analytics. It's great to hear that these features, along with our integrations and segmentation options, are enhancing your ability to manage and optimize your campaigns effectively. We're also thrilled that your account team has been a strong support for you. Your feedback inspires us to continue innovating and providing the reliable service you deserve. We're proud to be your chosen partner!
Attentive is very user-friendly and the integration with AI has made great recommendations based off customer performance and best practices in the industry. We've seen an increase in both engagement and conversions!
Developer reply ·
Thank you for your review! We're thrilled that you've found Attentive user-friendly and that our AI-driven recommendations have positively impacted your engagement and conversions. It's great to hear that the integration of AI has provided valuable insights based on customer performance and industry best practices. We're excited to continue supporting your success!
Attentive has been a game-changer for our marketing efforts, providing us with the tools and support needed to achieve significant growth. Their comprehensive platform, featuring prewritten campaign templates and expert playbooks, has made it easy for us to craft effective campaigns and scale our strategy seamlessly. The innovative two-tap technology has been particularly impactful, allowing us to rapidly grow our SMS and email subscriber lists and engage our audience more effectively. What sets Attentive apart is their exceptional customer support. The team consistently surrounds us with experts who offer valuable insights and help drive positive KPI results. Their dedication to our success is evident, and it's why we've not only entrusted them with our SMS marketing but have also migrated our email marketing efforts to their platform. Attentive's forward-thinking approach, including the development of new tools with AI technologies, ensures that we stay ahead of the curve and meet our business objectives. I cannot recommend Attentive enough to anyone looking to elevate their marketing game; they are an indispensable partner in driving success.
Developer reply ·
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Attentive has been a game-changer for your marketing efforts and that our platform, especially the two-tap technology, has helped you achieve significant growth. It's also fantastic to know that our customer support team has made such a positive impact on your experience. We're committed to continuously innovating and providing the tools you need to stay ahead of the curve. Your recommendation means the world to us, and we're honored to be your partner in driving success!
"I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this." Same thing happened to me. Noone is ever in the same position . Employees keep leaving. I was also was told to sign 3 years and I neber sign more than one and I was promised by Christine that if I had any issues she would let me out of the contract. Also they suggest the texts to help you and when I did that my bill was $2500 a month when my bill was supposed to be under $500. Shame because th app is easy to use. BUT ZERO customer service and they dont provide what they offer
Developer reply ·
Thank you for your feedback, and we're sorry to hear about your experience. We pride ourselves on offering strong customer support, so it's concerning to hear about the gaps you encountered. We’d like to investigate this further and work to make things right. Please reach out to us at growthstrategy@attentivemobile.com so we can discuss your concerns directly and ensure you get the service and support you deserve. We're here to help.
Attentive as a partner has been wonderful. I have to say the level of support and timely responses/guidance is unparalleled - their team is always friendly, supportive and will dive into the tactical with our rather small team - that support is so appreciated. They also are always innovating and adding new features and possibilities so I'm excited to see what else they come up with.
Developer reply ·
Thank you for your kind words! We're thrilled to hear that our team's support and guidance have made such a positive impact on your experience, especially given the size of your team. We take pride in being a partner that you can rely on for both strategic and tactical needs. Your excitement about our ongoing innovation means a lot to us, and we're eager to continue bringing new features and possibilities to help you grow. We're here to support you every step of the way!
Users have reported an increase in ROI and effective reach to customers through the text program provided by Attentive.
Developer reply ·
Thank you for sharing this feedback! We’re thrilled to hear that users are experiencing increased ROI and effectively reaching their customers through our text program. It's our goal to empower businesses with the tools they need to succeed, and your insights reinforce our commitment to delivering impactful solutions. We look forward to continuing to support your growth!
I kept getting messages from the sales encouraging me to try the app, but when I pressed for additional information, all they would provide me was asking for a "20 min call." Eventually, I installed the app and tried it out, but I was horrified to learn that I couldn't use it and that I had to schedule a "20 min call" with them in order to use it. Since I started using Shopify in 2016, I have never encountered a user experience quite like this one. They are unable to easily contact the user. Install the app and give it a try if you want to confirm my review.
Developer reply ·
Thank you for your feedback. We apologize for the frustration you experienced during the onboarding process. We aim to provide a smooth and helpful user experience, and it's clear we missed the mark here. We'd love the chance to make things right and ensure you get the most out of our platform. Please reach out to us at growthstrategy@attentivemobile.com, and we'll be happy to assist you further. We're here to help!
They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc). We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.
Developer reply ·
expectations. Your feedback is valuable, and we’d like to address these concerns directly. Please reach out to us at growthstrategy@attentivemobile.com so we can assist you and improve on the areas you’ve highlighted. We're here to help.
Billing transparency is equal 0. For some weird reason one can not see detailed billing or find exact cost for anything in the account home. Billing invoices are emailed from another system, instead of being visible in the account, no billing history ... nothing. When I think better that must be intentional. Of course, prices might be somewhere in the contract, but who looks at the contracts. Also revenue contributed to the app is incorrect, overestimated. We have lot of revenue from new customers, and of course new customers subscribe to SMS ... attentive attributes every new purchase to the attentive generated revenue.
I can't say enough good things about Attentive. They have been our favorite platform for years. Not only do they offer an incredible product with a seamless shopify integration, but they are second to none when it comes to customer service. the In-app white glove service is awesome, and having a dedicated CSM that is very hands-on is absolutely amazing. I recommend Attentive to everyone!!!!
Developer reply ·
Thank you for your fantastic review! We're honored to be your favorite platform and thrilled that our Shopify integration and customer service have made such a positive impact on your experience. Our team strives to provide top-notch support, and it's great to hear that the in-app white glove service and dedicated CSM have met your needs. Your recommendation means the world to us, and we look forward to continuing to support your success!
Our experience with Attentive has been highly positive. The team we work with is consistently helpful, insightful, and a pleasure to collaborate with. White glove is quick and easy to contact if we have questions. The user interface is user-friendly, and the company regularly introduces new product releases. We would highly recommend Attentive.
Developer reply ·
Thank you for your positive feedback! We’re thrilled to hear that your experience with Attentive has been so rewarding. :) It's great to know that our team has been helpful and insightful, and that the White Glove service has made it easy for you to get assistance. We're also glad that you find the user interface user-friendly and appreciate our ongoing product updates. Your recommendation means a lot to us, and we look forward to continuing to support your success!
We've been with Attentive for over a couple of years now and we've had a great experience working with the platform & our account managers. The platform is easy to navigate, they have plenty of resources available on how to optimize your sms/mms marketing strategy, and the campaigns/journeys/signup units are easy to set up! We've definitely seen an increase in ROI since we've made the switch. Not to mention, their White Glove Service is extremely helpful in answering our questions and concerns.
Developer reply ·
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Attentive over the past couple of years has been so positive. It's great to know that you find the platform easy to navigate and that our resources have helped optimize your SMS/MMS marketing strategy. We're especially pleased that you've seen an increase in ROI since making the switch. Our White Glove Service team is here to ensure you have the support you need, and we look forward to continuing to assist you on your journey!
We've been using Attentive for a few years. Their Shopify integration is easy and seamless. We can also always count on their White Glove support to help us if we have any questions or need help.
Developer reply ·
Thank you for your feedback! We're thrilled to hear that your experience with Attentive over the years has been positive, especially regarding our easy and seamless Shopify integration. Teamwork makes the dream work. :) It’s great to know that our White Glove support team has been a reliable resource for you whenever you have questions or need assistance. We're here to help you continue to succeed, and we appreciate your trust in us!
We are an established brand and made the switch to Attentive over a year ago. Their onboarding team was organized and our reps (currently Marc) really add value to our SMS marketing. We've never had an issue with the platform and even the AI recommendations for text campaigns provide very good examples that we often use over our own planned copy.
Developer reply ·
Thank you for sharing your experience! We're delighted to hear that your switch to Attentive has been smooth and positive over the past year. It's fantastic to know that our onboarding team and your representative, Marc, have added value to your SMS marketing efforts. We're also pleased that our AI recommendations have provided useful examples for your campaigns. Your feedback motivates us to continue delivering a platform that meets your needs, and we're excited to support your ongoing success!
We've used Attentive for 3.5 years now, and they have continuously impressed us each year with their innovations in the SMS/email space. Their support team is top-notch and will make setup a breeze. Can't recommend them enough!
Developer reply ·
Wow 3.5 years! Thank you for your wonderful review! We're thrilled to hear that your experience with Attentive over the past 3.5 years has been so positive and that our continuous innovations in SMS and email have impressed you. It's great to know that our support team has made the setup process easy for you. Your high recommendation means a lot to us, and we look forward to continuing to exceed your expectations!
Attentive has been a great partner to work with. They have helped our text program go from very slow and minimal, to a program that really does reach our customers and send them relevant texts. Their integration team was great to work with, and their continued support and partners have helped us many times. If you are looking for a partner to help with your text program then Attentive will be a great partner. Thank you!
Developer reply ·
Thank you for your fantastic review! We’re delighted to hear that Attentive has transformed your text program into a powerful tool for reaching your customers with relevant messages. It’s wonderful to know that our integration team and ongoing support have made a positive impact on your experience. We appreciate your recommendation and look forward to continuing to be your trusted partner in SMS marketing!
Attentive works great for our team! They are trend setters and always are on the forefront of innovation in terms of proprietary features. Their support team is also amazing.
Developer reply ·
Thank you for your wonderful feedback! We're excited to hear that Attentive works great for your team and that you appreciate our commitment to innovation and proprietary features. It's also fantastic to know that our support team has made a positive impact on your experience. Your support motivates us to keep pushing the boundaries, and we look forward to continuing to help you succeed!
Attentive is a terrific SMS marketing provider. Their white glove service is unmatched and has been critical for my lean marketing team. They are an internal part of our marketing communications and their employees have all been amazing to work with. They do a great job at providing you with helpful resources and tools!
Developer reply ·
Thank you for your kind words! We're so glad to hear that you consider Attentive a terrific SMS marketing provider and that our White Glove service has been essential for your lean marketing team. It's wonderful to know that our team members have been a valuable part of your marketing communications and that our resources and tools have been helpful to you. Your feedback inspires us to keep delivering exceptional service, and we're excited to continue supporting your success!
As a platform it has been excellent in executing our marketing messages out to users. It also has robust segmentation possibilities and provides quality reports/data for us to review. One fall back is the integration segmentations can have issues.
Developer reply ·
Thank you for your feedback! We're glad to hear that Attentive has been excellent in executing your marketing messages and that you find our segmentation capabilities and reporting valuable. We appreciate your note about integration segmentations and have taken note of your pain points. We will work to address any issues to enhance your experience. Your insights help us improve, and we're here to support your success!
Attentive has been a top notch SMS provider. It's super easy to use and the White Glove support is second to none. Chat is always available so you never have to feel stuck, you can always get an answer. Reporting is great too.
Developer reply ·
Thank you for your fantastic review! We're thrilled to hear that you consider Attentive a top-notch SMS provider and that you find the platform easy to use. It's great to know that our White Glove support and chat availability have made it easy for you to get assistance whenever you need it. We're also pleased that you're satisfied with our reporting features. Your feedback is greatly appreciated, and we're here to support your continued success!
If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke. Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get backed out each time), customer service reps are MIA and tech support patchy. Analytics and reporting are very basic and many essential reports have to be requested (because they're gatekeeping data, I suspect because so many people are fleeing). And the best part? They cost 2x what Klaviyo charges for a much better platform and service. They built their business by luring Klaviyo customers away with a free email service period but once that was over, are charging far more than we were led to believe. Even if it didn't feel like a bait-and-switch, they cannot justify charging so much for a pretty basic service. Seriously causing us so much grief and after days of begging for help, we're still getting shrugs and confusion.
Developer reply ·
We’re truly sorry for the frustration you’ve faced, and we take your feedback very seriously. The issues you’ve described with data handling, design functionality, and support are concerning, and they don’t align with the standards we aim to provide. We’d like to resolve these problems and work with you to ensure a better experience moving forward. Please reach out to us at growthstrategy@attentivemobile.com so we can address your concerns directly and find a solution. We're here to help and appreciate your patience.
Exceptional White Glove service - professional, patient, knowledgeable and timely. I also like the automated journeys, sign-ups and SMS message. Easy to you!
Attentive has been a game-changer! The interface is so easy to use, the resources are insightful, and their customer support is the best part - their white-glove team and our own account manager are there to help with everything along the way. We only wish we would have brought Attentive on sooner!
Love the deep integration with Shopify attentive has built, we are segmenting and sending better than ever!
Attentive has quickly become an integral part of our marketing-generated revenue (roughly half of our revenue generated from email). We asked our ESP if SMS was cannibalizing our email leads and surprisingly, our account manager told us that SMS did NOT affect our revenue from emails, if anything, it's boosting it (more eyes, more touchpoints, not as invasive). If you have not considered SMS marketing for your company's needs, try checking out a demo. It is seriously game-changing since people check their texts more than they check their emails. Our Account Manager and the attentive team have been amazing too--helpful, problem-solving, and focused more on how we can get more customers looking at our products rather than how can we generate more revenue. Customer service is responsive and thorough, and the products they have in the pipeline are going to be game-changing. Attentive is compliant with all laws involving texting so there's no need to worry.
