PringCor
United States
Reviews (7)
Let me start off by saying that I didn't mind paying $85 a month for this app because of the customer service. There are many apps on here that are much cheaper, and Amazon even has a free one! I'm a very busy business owner and dealing with customer service agents can be a very time consuming task. Cara is great! The problem is, she's not always there. She will be there on chat, but when chat's not available you get this other agent named Todd. He's rude, condescending and quite unwilling to help. It's a complete 180 from Cara. I'm not sure if I'm going to continue using the app, but if I don't, it won't be because of Cara. Why would anyone want to spend their hard earned money with a company that treats their customers this way?
I wish I could give this 5 stars. I wanted to so bad. I feel like it could be a really good product. The problem is, it doesn't do anything it advertises from what I can tell. I tried listing a shirt with a few variants and for whatever reason, it will not display any stock available. I've checked the settings multiple times in the app and it still doesn't work. I've been on hold waiting for a support agent to answer chat for over 2 HOURS! and no response. Unfortunately, any email to support has also gone unanswered. I'm looking for another app, and I'd suggest you do as well.
Developer reply ·
We're truly sorry for the inconvenience you've faced 😔. We understand your frustration and want to assure you that we're currently experiencing a significant influx of support requests. We're working diligently to assist each customer promptly. Your feedback is valuable, and we'll get in touch with you to help resolve the issues you've encountered. Thank you for your patience 🙏👍
Best in the business. They offer EVERYTHING you need to sync to Etsy. Many of the apps on here are limited in one way or another. Customer service is AWESOME! They respond to you right away and are extremely helpful. You get what you pay for.
Not ready for primetime. It seems like a nice app, but I have to contact customer service every day because it just stops working. No reason. It wont sync shipments to eBay or Etsy consistently, and sometimes it takes over two hours to update to Etsy but they tell me that's "Normal." It might be ok for small sellers but if you have a lot of sales, just remember, you get what you pay for.
Condescending and apathetic service. You might want to rethink this app if you're looking for customer service (and you're going to need it!)
Developer reply ·
Hello PringCor Team, We deeply regret your disappointing experience with our service. Your feedback is genuinely important to us, and we apologize for any condescending or apathetic interactions you may have encountered. We are committed to providing a higher standard of customer service, and we take your comments seriously. We value your business and hope you'll consider giving us another opportunity to serve you better. Your satisfaction is our priority. Best regards, Team CedCommerce
Get this software if you don't mind contacting customer service almost daily. I've given these guys lots of chances. It's a great idea but their execution is HORRIBLE! Today was the last straw. eBay connection is sporadic. So many orders haven't imported and the support agent wasn't able to do anything about it. To make matters worse, there hardly available on the weekend. There's no way for you as the purchaser of this software to do any kind of order imports yourself, or anything of that nature. Half of the time, my updates to my items do not work and you have to go back into shopify and in their words "change something, and change it back" in order to get it to work. If you're looking for automation, this isn't it. It might be ok if you sell 5-10 orders, but at 100 orders a day or so that we do and almost 500 listings, it's just not worth the stress and headache.
