Aris Product Options, Variants

Hi Old School Photo Lab LLC, Thank you for sharing your feedback. We’re truly sorry to hear that your initial experience with the app did not meet your expectations. We checked your app activity and noticed that the app was installed and uninstalled within a short period of time, with only 2 options created. It seems there may not have been enough time to fully set up and test the POS workflow. Unfortunately, we also did not receive any message from you through our support channels before the app was removed, so we did not have the opportunity to understand the exact issue or assist you directly. Our support team is available 24/7 and we’re always happy to help with setup, troubleshooting, or POS-related questions. We would have gladly reviewed your configuration and guided you step by step. Regarding the POS documentation, thank you for pointing this out. We have carefully reviewed it and confirmed that the setup instructions are still accurate. That said, we have updated the screenshots to better match Shopify’s latest UI, so the guide is now clearer and easier to follow. We’ve also reached out to you by email with suggested next steps. We’d really appreciate the chance to hear more about what did not work on your side and help resolve it properly. Best regards, The AvisPlus Team

Hi Stani Geroi, Thank you for sharing your concern. We understand how confusing billing situations can be, and we’d like to clarify that Shopify fully manages app subscriptions and charges on their platform. We’ve already sent you a detailed email explaining the charge and offering a resolution. Please reply to that email so we can assist you and resolve this promptly. We’re committed to handling this fairly and appreciate the opportunity to clear things up directly with you. Best regards, Avis Product Options Team

Hi there — thank you for taking the time to leave a review. I’m sorry the setup felt like a lot of work and then didn’t behave the way you expected. I understand how frustrating that feels. A quick clarification on what you’re seeing: - The color/image change feature in Avis is designed for the front-end product page experience (what shoppers see while selecting options). - After checkout, Shopify will always use the original Shopify variant image for Shopify Admin order view and packing slips. That’s Shopify’s default behavior, and right now there isn’t a way to replace those post-checkout images with option images. That said, the selected option values are still saved correctly on the order — only the image shown in Admin/packing slip remains the variant’s default. Our support team has already reached out to you by email with this explanation and next steps — please check your inbox. If you’d rather, contact us via Live Chat in the app or email help@avisplus.io and we’ll review your setup with you to ensure: - The product page swatches work exactly as intended, and - Your packing slip output stays clean and consistent with Shopify’s format. Best regards, AvisPlus Team

Lamentamos mucho los inconvenientes que hayas tenido con la compatibilidad con Shopify POS. Apenas recibimos tu notificación, hicimos todo lo posible por resolver el problema lo más rápido posible, y desde entonces la aplicación ha estado funcionando con normalidad. También te enviamos un correo detallando lo ocurrido y cómo se solucionó — esperamos que puedas revisarlo y responder cuando te sea posible. Nuestro equipo de soporte está disponible 24/7 y siempre listo para ayudarte con cualquier duda o situación. No dudes en escribirnos en cualquier momento a help@avisplus.io. Gracias por compartir tu experiencia. Seguimos a tu disposición para ayudarte. – El equipo de AvisPlus

Hello Epic QT, Thank you for sharing your feedback. We’re sorry to hear that your initial experience with our app was challenging. Our app offers a range of customizable features designed to enhance your store, but we understand that making these adjustments can sometimes feel overwhelming. We want to reassure you and other new users that all features are completely optional and can be easily turned on or off in the app's settings. We also offer a dedicated live chat support team to assist with any questions or concerns as you explore the app. For anyone new to the app, please feel free to reach out if you’d like guidance on how to personalize it to your needs. Our team is always here to help make your experience as smooth and successful as possible. Best wishes, AvisPlus Product Option team

We’re truly sorry to hear about your experience and understand your frustration. We appreciate your patience, and we apologize for the inconvenience caused during the support process. When multiple product options apps are installed simultaneously, unexpected issues can arise, which may have contributed to the challenges you faced. Our team has sent you an email outlining potential solutions, and we would love the opportunity to reconnect and provide further support. Your feedback is valuable to us, and we are committed to ensuring a smoother experience going forward. Please get back to us at help@avisplus.io. Best wishes, AvisPlus Product Option team

Good day to you, Ellebell Design Company! This is Artemis from the Avis Product Option Team. Thank you for your constructive review and I am sincerely sorry that this happened and we could not support you in a more timely manner. The situation has been resolved completely and I have sent you an email with further detailed information.On top of that, I have also raised a request to our manager to expand our team size so that we can cover all the time frame to assist our customers better. One more time, I sincerely apologise for this limitation. I’m looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now. Your success and satisfaction is always our top priority. If you need any further support with our app, please reach out anytime via Email (help@avisplus.io), we'd always be more than happy to help. Wish you all the best! Artemis Avis Support Team Manager

Good day to you, FRESITA! This is Judy from the Avis Product Option Team. Thank you for bringing this to our attention. I am sincerely sorry that this happened and sadly we did not receive any contact from you to fix it for you in a more timely manner. The situation has been resolved completely and I have sent you 2 emails with further detailed information. We also tried reaching out to you via other channels but have not received any reply yet, I hope we can get in touch to discuss this further and make sure that everything is working alright for your store now. If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help. Wish you all the best! Judy Avis Support Team Manager