Aris Product Options, Variants

As long as simple customizations are performed, it works ok. There are some common sense things that should be different, but for basic use, it works out of the box. Support team is willing to help most times, and they do some backgound work to make your theme work fine. HOWEVER I've had at least 3 times in the past year where my customizations changed behavior silently and we only noticed when customers complained. Live Preview is a joke. It is a MVP at most. As soon as you try to do some real world customization preview you hit a wall of limitations. We decided to stop using the feature completely. Again, the support is very willing to help and they do follow on most of the reported annoyances and limitations, but we're at a point where we need something that does not feel so patchy. When you suggest a feature, it will mostly get ignored, or you will be presented with a development fee which does not usually make much sense. I asked for a very complicated "sort options A-Z" so we could sort our option sets instead of manually draggin them around in the list. One year later we're still dragging option sets to sort them manually. Translations used to require CSV export, translation and import. Now you can do them manually in the app, but there's no option to do it linking a third party LLM API key or similar. Again, it is starting to lag behind others. When it launched it got very quickly on par with other competing aps, but not it is no longer in the first line in terms of features.

We encountered an issue with the order where the app failed to display the customer's selected option. This required us to individually contact each customer. Initially, the app performed well and we implemented numerous options across our site. However, we started receiving bot orders on avis options. We seeked out their support back and forth, and we continued to receive bot orders. We appreciated their quick responses, however, towards the end, the responses we received regarding the bot issues were quite vague. So we had to find and switch to another app and recreate all option sets to replace all avis options we ever created. As we came to realize that this was what we could do ourselves. It was quite exhausting... as we had created so many avis options by the time. So unfortunately, it ended up sadly for us.

I did not find them helpful. I googled it after being confused for 30 minutes and found it within 30 seconds by googling the issue.

The "Add Charge" feature for additional variants doesn't always work. Depending on how the customer chooses to check out (via the cart, other payment methods, etc.) it will or will not work. It also randomly charges shipping on digital products. I've reached out to support and they say they can not control that. I've lost hundreds of dollars having to honor products that were never paid for but included on receipts. I'll have to find a different way to let clients add optional files.