Picasita

The idea is good, but for some reason it is not that uncommon to see session recordings failing to be played / listed / accessible / shared. So we basically have it just in case, but don't hold a lot of hope when we want to use it. We've been using this app for well over a year, but as soon as we have time we will switch to Microsoft Clarity, which is free and also records the sessions. Today we needed to reach out to support, but the bottom icon was not present, not for chat, not for "leave a message" although we have "Priority Support"

As long as simple customizations are performed, it works ok. There are some common sense things that should be different, but for basic use, it works out of the box. Support team is willing to help most times, and they do some backgound work to make your theme work fine. HOWEVER I've had at least 3 times in the past year where my customizations changed behavior silently and we only noticed when customers complained. Live Preview is a joke. It is a MVP at most. As soon as you try to do some real world customization preview you hit a wall of limitations. We decided to stop using the feature completely. Again, the support is very willing to help and they do follow on most of the reported annoyances and limitations, but we're at a point where we need something that does not feel so patchy. When you suggest a feature, it will mostly get ignored, or you will be presented with a development fee which does not usually make much sense. I asked for a very complicated "sort options A-Z" so we could sort our option sets instead of manually draggin them around in the list. One year later we're still dragging option sets to sort them manually. Translations used to require CSV export, translation and import. Now you can do them manually in the app, but there's no option to do it linking a third party LLM API key or similar. Again, it is starting to lag behind others. When it launched it got very quickly on par with other competing aps, but not it is no longer in the first line in terms of features.

Mobile usability has become better, however Integration with google product reviews has been failing for us for months now and I never get convincing responses. We will probably start evaluating other options if this is not solved because if you let reviews come in legitimately and then that does not reach Google, it's not a good choice. Raised my concern with support on Friday. It's tuesday and received no feedback about what can be going on, not even a suggestion.

We just lost a big deal because the app was not making proper calculations with the discounts. 101*5.37€ was shown as 541.87 in the product page and was added as 527.22€ in the cart, an absolute mess! It also seems to be somewhat abandoned as "Coming soon" features have not been delivered for months.

I've been using this app for some months now, and actually does what it promises. I have been able to export, edit and bulk update the products in my store flawlessly several times. The flow is pretty straightforward: * Select what you want to export * Download * Edit with your favorite calc app (Excel, Google Sheets, Libreoffice) * Upload and select which fields to update. So no, it is not a mass editor per se, but a mass exporter with very fine tune capabilities, you do your job locally, then upload and reimport. My only complain, and I openly told them, is that the jump from one tier to another is quite steep and that if you uninstall the app accidentally, when you reinstall it you will be put into the free plan instead of rejoining the one you were previously paying.

It does its job, but it just does not scale. It is able to generate JSON snippets for products, and seems to do it well, but don't expect much more. We moved away from this app despite having a free forever plan, that summarises everything. This app has great potential but it is severely limited with how the development team has thought everything as a manual click click process. Every proposal and suggestion we made was treated like "it is you, user who is doing it wrong" and we never heard back from them after multiple conversations. We just moved along to other apps which offered more friendly feedback, even if they were paid ones. We're now receiving a lot of pressure from them about our review.

We have two stores. We use Smart SEO for one of them and I have to say they have a very well, all around pack for a very reasonable price. Support team is friendly and actually know how to troubleshoot when you receive that GSC or GMerchant emails. The only downside for me is the UX, which is a bit basic, but I know for a fact they are working on it. Once this is delivered, this will be an absolute must. They also play along very well with their other app T-Lab for translations, which is also a must for us.

Their in-person support is helpful and actually reads feedback. I had some issues with their AI bot which was in a learning phase, and they understood my comments and implemented improvements to it. We run an online store for customized products and have set up multiple local domains taking advantage of the features T-Lab is providing us with. This app offers more than any of the others we previously tested. All in all the product is good, and you can see changes and improvements to it over time. We're happy with it and recommend it.

I have successfully restored in the past with Rewind. I used to have a good review for this app. We triggered a blog restore on a Friday and were not able to recover the data until one of their support members restored it manually on the folowing Tuesday. By that time, we were no longer getting traffic on previously highly ranked keyword. If this would have been product data, we would have been out of business for 3 days, since there was nobody on the other side to provide support. A backup tool must have integrity, availability and reliability. By being unable to restore, 2 of these were broken, and my trust on this app with them. Moving to another solution.

Not a very good impresion out of it. No matter how much their app contributes to the sales of our store, they impose a "tax" based on how much we sell storewide. I was not even able to use it. Switching over to another solution

Not bad. I would like to know what data they keep and how they protect against spam. I would really like to see some integration for translating the form into store languages, either with the app or by integration with the popular translation apps in Shopify

It seems to do the job. I would say that the bare minimum nowadays is to have control over your backups, upload it to an external site using SFTP, and that comes with an excessive price tag. There are some other apps covering a second store for free, while this is with additional payment. I would also ask them to include additional languages for people not speaking English or German, or the ability to not store any of our store data in their premises. Another suggestion would be to be able to define retention and trigger on demand backups when you know you are about to do changes that can break stuff. Having said that, I believe it is going in the right direction

We needed some help with our specific set up. Nilesh went the extra mile to help us with everything, fixing all our issues and clarifying our concerns and doubts. Probably the best support experience we've ever had from a Shopify App support team

Podria brillar pero tiene aspectos muy cuestionables - Hace 7 semanas que se rompio la actualizacion de estado del envio en Shopify con el transportista que usamos (CTT Express). Esto quiere decir que todos los procesos automaticos postventa se han roto. Peticion de reviews, cupones postventa. En una gran mayoria de casos los envios se quedan como "Seguimiento Agregado", "En tránsito"... Reportado, pero no me dicen ni palabra más que "estan investigando". Es entendible que lo investiguen, pero no durante casi 2 meses y sin dar actualizaciones de manera regular. - Cuando tienes incidencias con envios, la respuesta por defecto es que debes subir fotos de CADA envio donde se vea claramente el tamaño del envio y el peso del mismo. - Llevamos 2 meses intentando que arreglen la integración con la API de Correos España, pero siguen sin ser capaces de solucionarlo. Dicen que lo están investigando internamente porque Correos cambió su API. El nivel de soporte es de un nivel amateur impropio de un servicio B2B. - Han introducido recientemente un seguro para todos los envios ACTIVADO POR DEFECTO de manera que todo el que se descuide incurra en un gasto extra. Un patron oscuro de manual, y una práctica muy poco ética además de ilegal de acuerdo a la regulación europea. Me da la sensacion de que, siendo una compañia Mexicana, han entrado en el mercado Español porque ya tienen la web en el idioma apropiado, pero para ellos se trata de un mercado marginal al que no prestan ningun tipo de atención ni soporte de calidad.

La plataforma es un claro reflejo de por qué existen y prosperan empresas alternativas para gestionar los envíos. Ni se integra bien con la experiencia de usuario de Shopify, ni es rápida. No hay acceso a una herramienta de ticketing para incidencias, ni un soporte online de ningun tipo que no sea un PDF con instrucciones de instalación. No hay un SLA que defina tiempos de resolucion de incidencias. Por un lado, la pantalla principal de la app de mensajería muestra un menú que aporta 0 valor. Enlaces que no llevan a ningun sitio. Una app de envios para una tienda online deberia mostrar, en su página principal: - Envios en curso, para comprobar el estado. - Pedidos sin etiqueta, para procesarlos y enviar. Pim pam, click click y gestionas envios nuevos, y obtienes informacion sobre los existentes. No es posible imprimir a golpe de click, el desarrollador, que nunca ha tenido una tienda online, ha decidido que es mejor bajarte el PDF a la carpeta descargas y ya luego si eso lo buscas entre los otros doscientos que hay, para imprimirlo. Que sepas, amigo programador frontend, que se puede abrir un PDF desde el propio navegador sin descargar. (Pista: Usa un popup) Si quiero crear un envio, tengo que ir a "utilidades" (y que otra utilidad necesito mas que enviar y consultar, figuras?) y luego a crear envio. Tengo que buscar por fecha, inicio hoy, fin hoy y darle al boton buscar. En el Powerpoint de quien diseño la app sin haber vendido nunca online, esta era una idea fantastica. No se me prerellena el tamaño de paquete prefedinido que establecí en otro menú. Porque... ya que me lo han pedido... quien iba a esperar que fuese para algo??? Tampoco puedo ver el coste que va a tener mi envio. Tengo que consultarlo en el contrato de papel que me dieron o esperar a la factura a final de mes. Al estilo las facturas de telefono de los 90. (HOLA 2025? APIS????) Luego la integracion es muy confusa, porque cuando en shopify digo que quiero generar etiqueta y pone correos, no se muy bien si va a ser con la tarifa de shopify o la de contrato que he tardado una semana en gestionar (Hola alta online instantanea????) Las letras gigantes, negritas e imagen corporativa que intentan meter a calzador choca frontalmente con el estilo minimalista de Shopify, pero oye, que somos Correos, nuestra imagen que se vea bien por todos lados, ponme un camion de azul y otro de amarillo, que se vea bien a 100 metros!. Probablemente la peor plataforma de envíos que he probado en shopify. Envia es mejor, Packlink es mejor, Sendcloud es mejor. No me extraña que otras compañias os merienden la tostada.

It works ok for basic bundles, but I've been unable to create breakout volume discounts because you cannot set prices for quantity ranges: 1 unit - Original price 2-5 units - Save 15% 6+ units - Save 25% This is also on the expensive side of this kind of apps, $19 a month starting with $500 sales a month is a significant amount

We usually leave reviews and update them over time as we gain hands on experience with the apps. We had issues with another very popular box builder app so we had to switch in a hurry. We had previously tested this one so it was our first option to recover custom box feature for our store. This app is not as feature rich as others, but delivers - stepped configurable flow with quantity or amount level rules - multiple items from different variants can be added - picture updated based on selected variant - uses Shopify UI guidelines instead of using their own fonts, color schemas and trying to reinvent the weel - feels snappy when browsing, both the configuration pages and the frontend user facing elements - does not try to sell you other apps in the meantime. - box result in the cart looks good, an item you can control the name of, with the included items visible. We are also happy with the support provided by Dmitri and Cristina, they've been helpful in solving some annoyances with our custom theme. Being a reduced team, you have to understand that these people cannot cover 24/7 as some other asian based teams do. However, once you set Boxi up, it's mostly autopilot. We have set up our two step by step BYOB flows in less than an hour. Overall the experience is good, I still have to see how these boxes convert compared to our previous flows.

I found the support for this app to be quite below the usual Shopify standards. I spent more than an hour multiple times just to answer to a "hi" when there was people online apparently. I tried to troubleshoot an issue I detected with some bundles that never loaded (animation looped forever) that caused several different visitors to go away and all I got was "maybe it is a cache issue". So I just moved away to a different app. Features were nice, although I had to ask that they enabled a hidden template that was not listed.

The marketplace for Spanish influencers is not curated. Usually invites are ignored by the influencers, or they send you to an agency which is wiling to make promotion in exchange for an additional fee. The app configuration is cumbersome, with options scattered in different pages. Look & feel is not consistent with Shopify Experience. Overall I feel like I've wasted the money I paid for the subscription.