Ctx: WhatsApp Chat + Marketing
by Softpulse Infotech · launched
View in Shopify App Store ↗Reviews (254)
Team is very helpful. Solved my issue. Thank you so much
I started using CTX to send automated messages for abandoned checkouts and I am so happy with the results! We already started recovering abandoned checkouts and increasing our sales. Highly recommend!
Chatix has been a great addition to our Shopify store. Everything feels well-designed, smooth, and professional. The setup was straightforward, the features work reliably, and the overall experience has been excellent. The team is also very responsive and helpful whenever we need assistance. Highly recommended for Shopify stores looking for a reliable live chat and WhatsApp marketing solution.
I had some issues with my WABA and the team was very patient and did very thorough checks for me and finally got it solved. I run multiple stores and all of them use CTX because I feel that I can rely on them if I run into any issues(if any)
The team is always so quick to respond to queries and questions. The app also helped conversions and get more orders easily. Automations are all well thought out too.
Rahul sir took extra efforts to resolve the issue on off business hours, as it was a weekend and he was with his family still he helped me to do a google meet and resolve the issue at that time itself really appreciate it
The customer service is great and the app works perfectly, thank you so much!
The app works very well for WhatsApp marketing and automation. The setup was smooth and the WhatsApp API integration is very helpful for sending broadcast messages and automated notifications. I also want to highlight the excellent support team. When I faced an issue with message sending, their technical support responded quickly, identified the API issue, and fixed it within a short time. Great support and a very useful app for stores that want to use WhatsApp for customer communication and marketing. Highly recommended.
I’ve been using Ctx: WhatsApp Chat + Marketing and it has been a complete game changer for my business. The platform makes managing WhatsApp conversations, customer engagement, and marketing campaigns so seamless and efficient. What I appreciate most is how intuitive and well-designed everything is — from chat organisation to automation and broadcast features. It has definitely improved our response time and helped us communicate more professionally with customers. On top of that, the support team has been outstanding. They are responsive, patient, and genuinely helpful whenever we have questions or need assistance. It’s rare to find such strong customer support these days, and it really makes a difference. Highly recommended for any business looking to streamline WhatsApp marketing and customer communication.
Good service provider. Great Customer Service and they can reply in short time. They always can solve the problems I encountered. Highly recommended.
Great experience and support! Many tweaks needed and they are coming through everytime! Highly recommend! Plus, they are the app with the most fallbacks so whatsapp messages always are being sent independent of how people write their phones! Great app!
great app, better then all other apps in markets.
Despite a fairly difficult start with CTX (Meta banned my account just after the integration, not CTX fault ..) the support team has been very responsive and helped me through the process of setting up and fixing a few things here and there. I haven't yet seen the return of the app, it's only been a couple of weeks, but I have friends who have been using for over a year and can't recommend enough. Give it a go, I am sure you won't be disappointed.
Great app with amazing customer support. It really helps boost sales by recovering abandoned carts and improves the overall shopping experience for customers.
I have been using this app 2 years back , one of the top app to make your store professional infront of the customers , From placing the order to order delivered Abandon cart recovery COD confirmation . You can add photos and videos on the messages which is perfect . Real customer real review , Moltte.com
Ctx has been a valuable addition to our business. The order confirmation workflow and broadcast features operate smoothly, offering reliable functionality at a reasonable cost.
A Game-Changer for Customer Interaction! We've been using this WhatsApp chatbot app for a few weeks now, and it's truly transformed how we manage customer queries and sales. The interface is clean and easy to navigate, setting up flows was smooth, and the automation has drastically reduced our response time. The best part? It handles FAQs, order tracking, and even lead generation with minimal manual intervention. Our team now focuses more on high-value tasks while the bot takes care of the routine ones. Highly recommended for any business looking to streamline WhatsApp communication and improve customer experience.
Very good support experience. That's what really matters once a customer starts using an app. Has many features which come at additional price in competitor tools.
This Shopify app for WhatsApp support is fantastic. It works smoothly and offers great features for customer communication. The support team is extremely friendly, helpful, and quick to respond. Great app and excellent support – highly recommended!
Excellent customer service. It is a nice app to use. I highly recommend this app.
Accomplishes whats expected and more. Since we have been using the app its been very stable for all of our customer service operations. Automated notifications work well with the most success rate of all other apps I tried. Also, everytime I have an idea of how to improve our experience or user experience, they work diligently to fix or create the feature. Great customer experience so far! LETS DO AI AGENTS NEXT <3
It's really nice, helped me in many ways. The most important thing the have very quick customer care service. They revert very fast nd help me resolve all my queries.
Definitely the best app for automated whatsapp marketing. Their UI is very simple and easy to understand. The customer support is incredible. Always willing to understand your queries and provide you with the solution. The price is best in the market out there.
Good app. We have been using it for more than 6 months. Great for Abandoned Cart Recovery and COD Confirmation. We are still trying the marketing features of the app. The Support is extremely prompt and helpful, unlike other Shopify apps, they solve issues via proper Gmeet and enable timely work flow. Would highly recommend this app for D2C.
Very interesting application for my shopify Shop. Good support
A very well made app, works well with the operations side of our website. Rahul was kind enough to be with us at every step until the setup was completed. Kudos to him and team!
I have been using this app for over two months now. It is providing all the automation workflows like abandoned cart, cod confirmation, order confirmation, order fulfillment, follow up after purchase etc. Customer support is prompt and very effective. Abandoned cart was not working properly for me because of some third part checkouts, but support staff modified code for our store and it started working. Nice UI and also less costly w.r.t other apps. highly recommended.
I have been using the Ctx: WhatsApp Chat & Marketing app for 1 week now and it has significantly improved my store’s customer engagement. The app's automated cart recovery feature is incredibly effective, and the ability to send real-time updates like order confirmations and delivery notifications has enhanced customer satisfaction. The interface is user-friendly. Most importantly, the customer support team is exceptional—responsive, knowledgeable.
We are very happy to use the application. We've been using it for almost 4 years and have seen many improvements. It now includes images and buttons in the messages, which is very important as it increases the CTR and sales from abandoned carts. Our store, Venzzio, is satisfied, and we recommend it 100%.
I have been using the application for several years now, and I have witnessed its improvements over time. I can say that I have gained many benefits from the abandoned cart sales funnels, and I am very satisfied. The support is immediate, and they help me with all the questions I have. For my store, You Minox, it allowed me to enhance messages by including images and buttons in the automated messages. I highly recommend it 100%.
The app is user-friendly, has some useful features, and has really boosted our engagement. But what stands out the most is their customer support, quick, knowledgeable, and always willing to go the extra mile. Highly recommend!
Le service client est réactif pour la mise en place, validation du numéro et du compte whatsapp relié à business manager avec un accompagnement de qualité pour la France, Je recommande cet application !
This is a Usefull application to all business be it small or even large business to send automated messages to our customers. The user interface is simple and support is very quick to respond.
Ho iniziato ad utilizzare la sola chat gratuita, con soddisfazione. L'app funziona bene, è possibile gestire le conversazioni in modo semplice ed intuitivo. C'è anche il menu personalizzabile, per dare le informazioni più richieste dall'utente in modo automatico. Nell'ultimo periodo ho aggiunto il servizio a pagamento, per utilizzare whatsapp api e l'invio automatico dei messaggi, ho avuto qualche difficoltà iniziale ma il supporto mi ha aiutato molto e sono riuscito a risolvere velocemente il problema. App che consiglio assolutamente. grazie! I started using free chat only, with satisfaction. The app works well, you can manage conversations in a simple and intuitive way. There is also a customizable menu, to provide the information most requested by the user automatically. Recently I added the paid service, to use WhatsApp API and automatic sending of messages. I had some initial difficulties but the support helped me a lot and I managed to resolve the problem quickly. App that I absolutely recommend. Thank you!
Great app! The tech team is brilliant! Rahul guided me step by step and proactively assisted with my requests. Highly recommended!
Customer service is too good, they have helped us with everything we need quickly and effectively. We are very happy with the application. We recommend it 100%..
Using over 2 Years, working perfect, and verry verry good support! Thank you
I have checked almost all WhatsApp Apps in the Shopify app store but this one is the best. Also, plus point is their customer service is really fast and efficient.
Great app with many Whatsapp marketing features at a reasonable rate. It can surely give ROI of several times of investment made. Three great features I found 1) Whatsapp chat with FAQ and Track Order page to reduce support requests 2) Abandoned cart feature with 2 reminders that can be scheduled 3) Broadcast feature with ability to easily import contacts from Shopify. Tool can format phone nos automatically
I've been using this app for over a year and it works very well. I never had any problems with it and once I installed another app and it interacted with this one, I contacted technical support and they resolved it very quickly. The truth is that both the app and the support are top-notch.
Very helpful and quick in responding ! Have been using this app and no problem at all !
The support team is very good and are ready to support even during weekends. They are knowledgeable and provide very quick resolutions to all issues. Definitely would recommend this app.
The best WhatsApp marketing app , very easy to use . And very lovely support
The automatic abandoned cart whatsapp function is GOLD! Super good function to recover abandoned carts and deliver direct & superb service to your customers. Also the support in this app is great. Thanks guys at CTX!
I recently received exceptional customer service from Ctx for Shopify, and I want to express my gratitude! their support team was incredibly knowledgeable and prompt in helping me with an issue related to my WhatsApp integration on my Shopify store. Thanks to him and the Ctx WhatsApp team, my WhatsApp chats now runs seamlessly, enhancing my store's visual appeal and user engagement. If you need a WhatsApp Chat solution for your Shopify store and value top-notch customer support, Ctx: WhatsApp Chat & Abandoned is the perfect choice. Five stars! Thank you, Ctx
Great app, great service. Even on a saturday I got amazing fast service and they helped me with my problem.
I am using Gokwik one page checkout in my website and this app enables me to send abandoned cart recovery messages where other apps were unable to do so. Charges are nominal and results are significant, highly recommended.
I recently integrated the WhatsApp Chat Abandoned Cart App into my Shopify store, and I'm extremely pleased with the results. This app has been a game-changer for reducing cart abandonment, WhatsApp Chat and improving customer engagement. 1. Easy Installation: The app was a breeze to install and configure. It took me just a few minutes to set up, and I didn't need any technical expertise. 2. Seamless Integration: The WhatsApp chat widget seamlessly integrates into my Shopify store, providing customers with a direct line of communication. 3. Abandoned Cart Recovery: One of the standout features is its ability to automatically send cart abandonment reminders to customers via WhatsApp. This has led to a noticeable increase in conversions. 4. Personalized Communication: The app allows me to send personalized messages and product recommendations to customers, which has greatly improved customer satisfaction. 5. Customer Support: The app's customer support is excellent. They are responsive and always ready to assist with any queries or issues. 6. WhatsApp Business Verification process was done very quickly. In summary, the WhatsApp Chat Abandoned Cart App for Shopify is a valuable tool for any online store owner looking to reduce cart abandonment rates and enhance customer communication. It's user-friendly, effective, and well-supported. I highly recommend it to Shopify store owners. Rating: ★★★★★
Perfect app, support and price are the best, I've been using it for almost 3 years and they solve any problem I have!
Thank you very much for your excellent support! Rahul was amazing with me! I highly recommend this app. Thank you!
One of the best whatsapp apps within Shopify with good functionalities, customer service and pricing combination. Also new features such as inbox and broadcasting/marketing coming soon.
Great App, easy to integrate and use. Easily confirm COD orders and Message users regarding abandoned carts.
Good Job, fast respond and solve the issue very fast. I whatapps this afternoon and solve it at the same date. Ready Helpful
Really Good Support and service ! App Works perfectly ! Everything we need it ! They helped to install it and solve all the doubts !
wonderful app and great support! I asked for some layout changes and they kindly answered quiclky and set up all for me :)
Good App and Good Service with customer service :)) also bring the good good solutiuns with customer:))
This is such an amazing app, we love it. The customer support is also top-notch and very responsive. All in all a great experience. Thank you
Love this app. Their customer support is phenomenal. I would recommend it if you are looking for smooth integration of WhatsApp to your store.
As always, Super supportive Dev! Very knowledgeable as well. Did exactly what I wanted in my store without hiccups. Thanks for the support :) Highly Recommended! Cheers
Great app, simple to install and fast and friendly customerservice. Of course via WhatsApp :-). They helped me quick and solved my issue.
Even for FREE PLAN this app has such GREAT SUPPORT ! They individually replied to me and solve my requirement in 1 hour. Really impressed !! Keep up the good work and support. Will surely try your Premium plan as well :)
We have been using the service for about 2 months now. Great customer support and superfast query resolution!
Great service and great UX. Good customization options and they were quick to add in our whatsapp share button for us even though we have yet to sign up for a premium plan, which we actually do plan to do so
This is a really good program, we've been using it for a good couple of weeks now and it does what it promises. We are satisfied with the program and above all with its appearance. It looks really good on mobile and also on computer. The automatic Whatsapp API connection is a really good addition and it also works as promised. We got really good customer service to get the API connection working. Customer service was fast considering the different time zones. I hope the program will get updates in the future because it is a really good program.
quick support and setup easily with not much knowledge. went for the WA API and the team help get it setup with ease too. rates are good for smaller biz too
quick support and setup easily with not much knowledge. got it for both my stores! went for the WA API and the team help get it setup with ease too. would be perfect if automated text can be customized.
nice n easy integration, with no errors/issues.Happy with the service. Staff was helpful and prompt to provide answer to queries.
The app really meets the purpose! I use it in my online store to get my clients to my WhatsApp and it's really helping me convert more sales. The suport team is also incredible! Solved my problem in one second.
