Sugoi JDM

This app is completely worthless. Although the app is experiencing issues syncing with eBay, their support keeps insisting that the problem lies with eBay and its API. They maintain that their app has no issues and that they are just waiting for eBay to resolve the problem caused by their outage. However, a quick search on Shopify and Reddit forums reveals that this claim is a complete lie from the Marketplace Connect team.

Take the negative reviews seriously; they are accurate. The customer support is terrible, and the app is very outdated. You might as well upload your products to each channel manually. Moreover, it does not import all products from Shopify, so you'll need to upload some items yourself. This raises the question: what is the point of using this app? Also, stop trying to make yourself look good with your fake responses.

This app is absolutely trash! It ruined our Google Merchant feed within 1 hour. We went from only 25 listing issues to over 22,000 and now they refuse to help us fix the issue. We have been on Shopify for over a decade, and wanted a solution to help with bulk submission of our feed since Google removed in product metadata editing awhile go. I would stay away!

The support for the app has significantly declined. We are currently unable to receive timely assistance, which has led us to consider alternative out-of-stock apps. They also will ghost you, and take things very personal.

WARNING! Gelato intentionally does not remove out of stock inventory, knowingly overselling products at the user's expense. This tactic is straightforward to maintain high sales, while the user must handle customers who cannot receive their orders. Additionally, they do not refund out-of-stock items, forcing the user to deal with customers and absorb the costs. This has been a known issue for years, and customer support claims they are working on it; however, they often avoid providing further details and attempt to close the chat. Horrible customer service. They respond more quickly to reviews here than they do in their customer service ecosystem. The chat function keeps you in a useless AI support loop, making it difficult to contact a live agent.

Support is horrible. They will never respond to support requests. I think they just leave this app up without updating it. Stop gaslighting as well. We opened a support ticket through the application, and also sent an email directly to your support email you list on the application page.

I have no idea how people use this application on desktop. The application has had bugs since the last update last year. The Inbox app just times out and continues loading for 20 to 30 minutes. It is unusable through the Shopify desktop admin.

UPDATE: We left this review after having issues with their application. We are not using any other application on this store. We manage other Shopify stores with a more expensive subscription plan and have no issues. Additionally, as others have mentioned, they make excuses as to why their application cannot export data from Etsy to Shopify. If you make a sale on Etsy, their application cannot export shipping data to Shopify. They blame Shopify, but we know this is not true. This application does not work as advertised. Unfortunately, this application is horrible. Support is slow, and the misleading marketing is very shady. I would stay away from it unless you are just starting an Etsy or Shopify store. Additionally, they make excuses as to why the advertised options do not work. You must manually link all your items to Shopify, which takes days if you have a more extensive catalog. This application overrides your current date on Etsy to some Default settings, which made us have to redo over 500 items in our store.

UPDATE #2: Shirly is not trustworthy. The issue was not duplicate SKUS. Stop trying to pass the buck. I am not the only person having this issue. Your true character shows with your false follow-up. Please do not believe anything Shirly says in her replies to bad reviews, it is not true and will never admit fault. Our issue was exactly as described and had nothing to do with duplicate SKUs. This application has negatively impacted our sales. As others have mentioned, this app removes inventory from our Shopify inventory when an Etsy listing expires. Additionally, bidirectional inventory sync is not activated. Our Shopify inventory should always take precedence over our Etsy inventory. This has been an ongoing issue for almost a year without any fix. We have been trying to work with Shirley, but it seems that they have stopped providing any support and just want to brush us under the rug. We were told to wait for 1 month for a resolution, and now they have stopped offering support after 1 month. It is obvious that they just want problem customers to uninstall so they can work with smaller stores that are less robust.

UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response. Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails. Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.

TikTok attempts to persuade you to enroll in their marketing sales campaigns by guaranteeing you coupons and free shipping that you can use and will be credited for. However, this is a false claim. They do not provide any reimbursement for these offers, and they also keep your funds for a period of 2-3 weeks. Not even worth the time and headache to sell on TikTok.

Over the past decade, we have built numerous Shopify stores. However, we find it unfortunate that Shopify forces its users to rely on third-party apps to increase revenue. If you are an experienced seller with a large inventory, and you need to run various pricing levels to combat inflated marketplace fees, we recommend using a better application. Although the live support staff is excellent, they cannot help you scale your Shopify store with Etsy. Furthermore, the constant request for a 5-star review gets old quickly. It is cringe-worthy to receive a request for a 5-star review as soon as you install the application.