DSers: Dropship+AliExpress+AI
by DSers
View in Shopify App Store ↗Reviews (6104)
TRES RAPIDE ET TRES EXPLICITE POUR LES INFORMATIONS GOOD
Haven’t worked with them for a very long time, but they areVery helpful and their team follows up to make sure all is well so far so good for me.
The only reason was not 5 was because it took long to access the live chat feature other than that my experience was all good
molto utile il servizio help center
Developer reply ·
Hi SHEYLOH, Thank you for your kind words and trust! 😊 Thank you for sharing your experience! It's wonderful to hear that support team has helped you. We take pride in making our users' lives easier, and reviews like yours mean the world to us. Wishing you continued success with your business, and we’ll be here whenever you need us!
I just started using this app for my store , a good interface and ease to find producs , good response in customer support
j'utilise Dsers pour vendre quelques produits, et je suis satisfaite du service . Aussi j'ai eu affaire à leur service support, via Messenger, c'est pas mal : réactivité et qualité de suivi et de support fournis. merci a vous
Dsers is complicated and as much as I hate having to deal with texting to resolve issues I have received the best customer service under these circumstances....if they upgrade to phone assistance...they would be top knotch but until then...the experience was still very good...the only reason I did not give 5 stars is because of the lack of live phone support
Developer reply ·
Hi, Thank you for your feedback! We truly appreciate your suggestions regarding improving customer service. Our team is always working to improve the user experience, and your input is valuable in that process. If you need any further assistance, feel free to reach out! DSers Team
Cela fait 4 ans que j'utilise Dsers pour vendre mes produits, et je suis satisfaite du service . Aussi j'ai eu affaire à leur service support, via Messenger, c'est top : réactivité et qualité de suivi et de support fournis. merci a vous
Developer reply ·
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Developer reply ·
Hi, Thank you so much for your review. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
I received great and speedy customer service from Zico at Dsers
Developer reply ·
Hi, Thank you for taking the time to leave a review! We're glad to hear that Zico was able to assist you quickly and effectively — our customer service team is always here to help with speed and professionalism. Don’t hesitate to contact us again if you need further support. DSers Team
Teresa was very helpful, and gave me the answers i was looking for and communicated with me rapidly, as if someone was beside me helping me thank you Teresa
Developer reply ·
Hi, Thank you for your kind words and for taking the time to leave a review! We’re glad Teresa was able to assist you quickly and effectively—our customer service team always strives to be right by your side whenever you need help. If you have any more questions or need further assistance, feel free to contact us anytime. DSers Team
Elora is very helpful, I'm putting 4 star because the app has some bugs and can have a more user friendly UI
Developer reply ·
Hi, Thank you for your feedback and for recognizing Elora’s helpfulness! We truly appreciate your suggestions regarding the app’s interface and bugs. Our team is always working to improve the user experience, and your input is valuable in that process. If you need any further assistance, feel free to reach out! DSers Team
reponse rapide .
Developer reply ·
Hi, Thank you for your feedback! We’re glad to hear that you received a quick response. Our team is always here to assist you. If you ever need further support, feel free to reach out again. DSers Team
4 stars for quite fast replies to my emails, but still loved the customer support being kind and very helpful. Would be better if there was a direct access to customer service from the app rather then have write an email.
Developer reply ·
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Developer reply ·
Hello, Thank you for your rating. Please feel free to share any thoughts you may have on how we can improve. We are always happy to hear new suggestions, Here is the email address & official messenger link support@dserspro.com https://www.messenger.com/t/DSersOfficial DSers team
Wendy was a great help. Thank you DSers!
Developer reply ·
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
"Tiffany" Thank you so much dear. You are really helpful & kind l really appreciate your immediate response & help. Many thanks to you dear.
Developer reply ·
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Support technique a l'écoute sur facebook
Developer reply ·
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Aimee helped me today, and she was great. She gave me all the answers I needed to fix my problem. This app should have a way of saving a copy of the conversation.
Developer reply ·
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
o suporte é muito bom. falamos pelo aplicativo menssager e tive todas as questões respondidas. a única coisa que não achei bom foi o caso do aplicativo suportar a TEMU mas, ainda assim sermos impossibilitado de fazer o drop devido as politicas da temu em que possivelmente os nossos cliente receberam as embalagens com a logo da temu. nesse caso na minha opinião faz faz sentido ter a temu aqui. do resto tudo muto bom.
Developer reply ·
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
todo bien
Developer reply ·
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Just got the support I needed. Thanks Vivian!
Developer reply ·
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Today i had a nice conversation with Vivian from the Support that helped me with some Problems and solved them with patience and know how. Thank you Vivian!
Developer reply ·
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Cynthia in support was awesome. A veritable oracle of helpful knowledge.
Developer reply ·
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sherry was very helpful and provided useful information! But I think the app has some limitations and needs improvements.
Developer reply ·
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
So far the AliExpress app is working better than some other apps out there. The customer service is great. Amity just helped me map out a product and answered another question I had and showed me pictures along the way. I would suggest though that the customer service agents ask clarifying questions instead of assuming. For example, I was trying to save the mapping but was getting an error, instead of asking how far I've gotten in the process, Amity assumed I didn't know how to do it at all.
Developer reply ·
Hi, We are incredibly grateful that you took the time out to leave us a review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
je suis ravis de cette application car c'est gratuite, ça nous epargne beaucoup de temps, energies, stress et surtout l'argent
Developer reply ·
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Still working out how to use it properly as my first order went wrong but i used the chat support and Wendy was fantastic in helping me figure out what went wrong. Only 4* for now but will update once i have successfully placed and received my first order. for now though, all is looking good!
Developer reply ·
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Isaak was great! Super helpful.
Developer reply ·
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
I had an excellent interaction with their support on live chat. They asked my info, and even solved the issue on their end for my store, set it right up and all. So simple, it was the best interaction I've had with any support in quite some time. This is coming from someone that works in sales with customers. The design and functions of the app, those have other concerns. Update: Sandy did fantastical as well helping me on my shipping.
Developer reply ·
Hi there! Thank you for your review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions and ideas with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
We've been using DSers since Oberlo was sunsetted and not only were they super helpful during the transition, we now fulfill orders at lightning speed compared to when we were using Oberlo. I dropped 1 star because sometimes you receive someone who is entirely unhelpful, like Irene, who not only didn't know how to help but continually gave me incorrect information rather than asking for someone to help her. But I waited until the next shift and received above and beyond service from Myra. She even pointed out an additional setting that would make our lives easier. Thank you Myra!! I have usually had good service from DSers so hopefully the team can provide better training for newer reps.
Developer reply ·
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with DSers, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!
Developer reply ·
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Merci beaucoup à Jessica qui m'a aidé à mieux comprendre pour les frais de livraison le fonctionnement sur dsers majapicaflo
Developer reply ·
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
The app is great when you do not have a laptop or computer around. The customer service is usually spot on and helpful at all times. Makes running the store that much easier
Developer reply ·
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
I have been using DSers for months, and although most things are smooth, there have definitely been some hiccups. That being said, anytime I've reached out to their Support team they've done a fantastic job of addressing and finding solutions to any issues that may arise. My last couple of reps Joy and Stephanie were both extremely helpful and provided excellent customer service.
Developer reply ·
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
customer support chat over messenger with Emma went well, until I was pressured to make a review immediately after. Im busy. But good overall I guess
Developer reply ·
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Very good explanation, It is really really good App I hope everyone have good sales. Very good explanation, It is really really good App I hope everyone have good sales.
Developer reply ·
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
i needed help with processing my first order with dser. i was having issues understanding mapping. they walked me through it.
Developer reply ·
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
5 stars for Victoria who was very helpful. But the app itself is messy - the "seamless" migration from Oberlo to DSers we were all promised has not worked very well at alln for me. Almost half (170) of my 400 Oberlo products did not migrate correctly which means I have to manually enter them all over again & maybe even lose my custom title & product descriptions & images. Not looking forward to it.
Developer reply ·
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. We are sorry to hear about the issue you had during migration. Hopefully you'll be able to resume normal operation soon. Happy dropshipping with DSers! DSers Team
Issues with the app I needed support on were for importing product lists from AliExpress which it will not do as a complete list but only 1 at a time. Without getting the product to Shopify I’m in tough shape but I got some work around. There also is a push to FSer button Crome extension to push products that only works on PC’s but not iPads using Chrome. They need to work on this!!! As to support… We all need help and support in our lives when encountering new things and new processes and I am pleased to report that I’ve received both from Shopify Support gently guiding my journey between AliExpress, DSer, and Shopify as each piece connects and changes in one can affect the other. My chat support agent was Eden who was both extremely knowledgeable and best of all patient with me to a fault. Giving credit where it is due… If you happen to get Eden when you need support you are in great hands!
Developer reply ·
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Thank you for the service jessica. She was very helpful in answering all my questions accurately. Thank you
Developer reply ·
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
The app is great, easy to use and has many features. Support is on top level. Emma helped me solve my issues right away. However there is a bit of confusion when it comes to entering new variants from the same supplier that you already imported the product. You have to manually create variants on shopify and then map them on dser. This creates confusion on sku's and inventory tracking.
Developer reply ·
Hi, We really appreciate your review of DSers about our features and customer service. It is our honor that DSers can help you with dropshipping! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Eu quero agradecer a Sr Emma, que me mesmo não resolvendo o meu problema no dia em que aconteceu (que agora já está resolvido, Amém), ela me deu o melhor atendimento que já recebi desde que começei a usar internet, teve muita paciência comigo, educada, me passou até confiança para eu passar meu e-mail para ela, para tentar resolver meu problema, ela teve tanta vontade de me ajudar, e tanta paciencia que entrou na minha própria conta, peço desculpas a emma por não ter respondido mais as mensagems, pois eu disse que meu problema tinha sido resolvido (eu realmente achei que tivesse sido resolvido) fiquei chateado com o meu problema da época, então sem graça simplesmente abandonei, e ela me perguntou se estava tudo bem, creio que por ter visto que eu não avaliei ela depois dela ter me pedido, pois eu ainda não conseguia acessar o App para fazer isso, então peço desculpas a você emma, e Obrigado!
Developer reply ·
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Barrett. Thank you for help install the new app. The dashboard looks more concise than Oberlo. But some tools(feature) need to be improved. Anyway, looking forward to seeing upgrade.
Developer reply ·
Hi, We really appreciate your review of our App and customer service. We will take your suggestions into consideration! We are grateful that you took the time out to leave such a thorough comment to us. DSers will continue trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Great customer service. There's still a few minor issues to fix within the software for everything to run smoothly.
Developer reply ·
Hi Queenya, We really appreciate your review of DSers about our features and customer service. It is our honor that DSers can help you with dropshipping! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us about what to improve. Happy dropshipping with DSers! DSers Team
The move from Oberlo to DSer is rough. Everything is new and different. I received great help from tech support to alleviate my pain. I have yet to understand its ease of use.
Customer service is super prompt and very helpful. Levi answered my questions patiently and explained things I struggled to understand.
Great dropshipping app. Customer service is helpful, and bulk order fulfillment is so helpful when scaling. I would like to see the following features in the future: - Review import from AliExpress - Bulk fulfill more than 40 orders at a time - Better variant mapping I spoke with Nephele about an issue today, and I was taken care of super quickly. Hopefully my issue is resolved soon!
Developer reply ·
Hi Sage & Sill, We really appreciate your review of our App and customer service. We will take your suggestions into consideration! We will continue working hard to develop our app to further improve users' dropshipping experience. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
reactif il réponde vite et bien merci best, je recommande a tous le monde d'utilisé dsers comme services
Developer reply ·
Hi Tom Wyatt, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
We appreciate the quick response of DSers support team. Every individual support rep delivers a great support. We would to recommend to response to our bulk requests in a timely manner. Thank you DSers.
Developer reply ·
Hi SMC Merchandise, We really appreciate your review of our App and customer service. We will continue working hard to develop our app to further improve users' dropshipping experience. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
