Easify Custom Product Options
by Easify · launched
View in Shopify App Store ↗Reviews (3080)
I am dealing with a critical setup issue. As soon as I reached out to Easify customer support, Kia, Lucy and Thomas jumped in immediately to provide assistance. They were very kind and very professional. I would have given 5 stars and will if my issue is resolved. Great team and the app is really easy to use,
I got the chance to try out the Easify app with its trial period. Even though I have decided to not use it going forward, as it didn't quite meet my very specific demands, I found it to be a very robust and flexible app with lots of features. I also commend the excellent customer support that I was able to communicate with in a very timely and helpful manner. They were supportive of my requests and responded quickly and precisely.
I appreciate the customer service and their willingness to help especially Hannie. I am still working on getting familiar with the app, I don't think it's as user friendly as I thought, but it is not as complicated as other apps.
I have had a couple of technical issues with the product. They were very quick to talk to me and fix it. There was one issue that took longer than expected - they apologised and fixed quickly. Great to deal with.
Developer reply ·
Thank you so much for your honest feedback and for giving Easify Product Options the opportunity to improve. We're truly sorry for the initial struggle you experienced with the export functionality. That said, we're very grateful for your patience and for working closely with our team to help us understand your needs more clearly. It means a lot to us that we were able to turn the situation around and deliver a solution that works for you. Our team is always committed to improving the app and supporting our users every step of the way. Your feedback helps us grow, and we appreciate the trust you placed in us. If there’s ever anything else we can do to assist, we’re always here and happy to help! Best regards, Easify Team.
Some features not so easy to set up yourself (if you're a beginner like me), but the customer support chat is always available, they respond quickly and I've always received very kind and good service, especially from Hannie.
So far so good! Great options and fairly easy to use once you understand it. Online assistance has been wonderful. Today, Kat was quick to respond and help me with my issue.
Too complicated app, too mutch options but without the one I really need: a disocunt with the upsell. Alice support was great. Thank you
This app customer support team is great. but i am not satisfied with customization i purched this pro version but it is not provide any functionality like in product page so options so i can directly add my pricing in it. so it is create good with that pricing.
Excellent support, but primarily in English The Easify support team was very helpful and responsive! They quickly understood my question about the live preview feature and provided clear instructions on how to set it up. Pros: Fast response time Competent and friendly support Clear step-by-step guidance Premium features work as promised Note for German-speaking users: Support is primarily in English, so basic English skills are helpful. However, the team is very patient and explains everything clearly, so communication works well even if English isn't your first language. Overall, I'm very satisfied with Easify Premium and the support so far. Highly recommended for personalized products! Alexander from Precision Cut Studio
I had Anne help answer all my questions with custom stuff and how customers would order, plus she was on hand to help throughout my setup. So far so good!
I am new to this app but I had an issue with it and Hannie right away helped me solve my issue. Thank you!
I have been charged after successfully unsubscribing snd uninstalling. I reached out to their "customer service " submitted everything they requested and they literally never responded back. Just left the chat not saying another word. How is this acceptable. I will be contacting Shopify about this experience. Unacceptable!!! And disappointing!!! Update: Easify customer service reached out to me personally to rectify the issue and provided me with an apology and a refund.
Great support team!
Developer reply ·
Thank you so much for sharing your kind words about Easify Product Options! We’re really happy to hear that our support team made a positive impression. Our whole team works hard to ensure every merchant feels cared for, understood, and fully supported every step of the way. We’re always looking for ways to make Easify Product Options even better — faster, more intuitive, and more powerful for your store. If there’s anything that could have made your experience just a bit smoother, we’d truly love to know. Every piece of feedback helps us improve and bring more value to you and other Shopify merchants. Please know that we’re always here for you through our 24/7 in-app live chat. Whether you need help, have suggestions, or just want to share an idea, we’re always listening and ready to make things better. Best regards, Easify Team.
Support is excellent! Charles was helpful and super-fast with an answer - (I'm betting it's a common question). Any time I've run into a problem, it has taken only a few minutes to get things back on track. It is a longer process than you will think when you first get into it. There is a learning curve even if you've been maintaining your own website for a while. The demo makes things look relatively simple, but it will take you more time than you expect, so plan accordingly. Very happy with the application so far, although we are not yet live.
Developer reply ·
Thank you so much for sharing your honest experience with Easify Product Options! It means a lot to us that you took the time to write such thoughtful feedback. We’re so glad that Charles could assist you quickly and that our support team has been able to get things back on track whenever needed. We completely understand your point about the setup taking longer than expected. Easify was built to handle all kinds of complex product options, but that flexibility can sometimes make the first setup feel a bit overwhelming. Your feedback is incredibly valuable because it helps us see where we can simplify and guide merchants better. If you could share which steps felt most time-consuming or unclear, we’d love to learn from your experience and make real improvements. You can message us anytime through the in-app Live Chat or reach our Product Owner, Zoe, directly at zoe@tigren.com. We genuinely listen to every suggestion and turn them into updates that make Easify easier and more enjoyable to use. We truly appreciate your support and promise to keep improving until Easify Product Options fully deserves that 5th star from you once your store goes live. Best regards, Easify Team.
They are the best. Im using easify from a very long time and their Support service is so Amazing. Thanks to Liv , Lich & Anne for always helping me out
Developer reply ·
Thank you so much for the thoughtful 4-star review and for trusting Easify Product Options over a long time. We’re especially grateful you mentioned Liv, Lich, and Anne — our team will be thrilled to hear your kind words. We’d love to turn this great experience into a perfect one. If there’s anything missing or anything we can improve to earn that last star, please tell us what would make Easify Product Options “excellent” in your eyes. Whether it’s a feature you’ve been wishing for, a workflow we can streamline, or an issue we can polish, we’re ready to act on it. Our support is available via 24/7 live chat and email, and we’ll prioritize your feedback right away. Thanks again for sticking with us and giving us the chance to keep making things better for you. Best regards, Easify Team.
The app does exactly what I need it to do but the feature I need to really make it work for me is only part of the Pro version and at this point, I don't have enough web traffic to justify it. I'll watch what the POS activity is for this product and will consider the upgrade later. Anne was very kind and patient in helping me figure out what I was doing wrong and the settings I needed to change to make it work.
Developer reply ·
Thanks for giving Easify Product Options a try and for leaving a review. We know you ran into some issues at the start, and we’re really sorry it wasn’t smooth for you. We’ve worked through those with you in our chat, and everything should be fixed now. Still, we understand if those early problems left you less than fully happy. Your satisfaction truly means the world to us. Every time a merchant shares their struggles, it pushes us to do better—that’s what keeps our small team motivated day after day. And while we’re grateful for your 4-star review, our dream is always to earn a 5-star from you. Not just because of the rating itself, but because it shows us that we’ve done our job right and that our effort has made a real difference for your store. Please know that we’ll never stop at “good enough”. Anytime you need something, big or small, just tell us. If it’s possible, we’ll make it happen as quickly as we can. And whenever you need us, our support is here 24/7, standing by to make sure the app works the way you want it to. It would mean so much to us if you could update your review. For our team, a 5-star isn’t just a number, it’s the biggest encouragement to keep going and keep building the app better every single day. Best regards, Easify Team.
Very helpful and responsive support team. Worked with Liv who helped get through some challenges starting up with the app
Developer reply ·
Thank you for your incredibly kind words about Easify Product Options, and for recognizing Liv and our support team. We’re so glad we could help you through those initial challenges and be there when you needed us. Reading your 4-star review, we're both grateful and motivated. Grateful for your recognition, but truly motivated by the opportunity to deliver an experience that feels like a full 5 stars to you. That missing star is our top priority. You've already seen we're responsive when you run into challenges. Now, we're asking for the chance to be proactive. Please, would you give us 5 minutes of your time to tell us what held you back from a perfect score? We are ready to do whatever it takes. Whether it's a tricky setting, a feature that needs tweaking, or something you expected that wasn't there—we want to solve it for you personally and use your feedback to improve for everyone. We believe Easify can be the perfect solution for your store, and we're not satisfied until you feel that way too. Can you help us complete the picture? Since you can't reply directly here, please email me directly at zoe@tigren.com (I'm Zoe, the Product Manager), or reach out to our 24/7 support team directly from your admin panel. We are personally committed to resolving this for you. Thank you for giving us a chance to improve. Best regards, Zoe Product Manager - Easify Team
Service client au top , et pour moi une des meilleurs app pour mes besoin
Developer reply ·
Merci beaucoup pour vos mots si encourageants sur Easify Product Options ! Nous sommes vraiment touchés de savoir que notre support a fait la différence et que l’application répond à vos besoins. Votre retour compte énormément pour nous, car il nous rappelle pourquoi nous faisons ce que nous faisons—accompagner des marchands comme vous pour réussir. Nous avons remarqué que vous nous avez donné 4 étoiles, et nous aimerions beaucoup avoir l’opportunité de mériter la 5ème étoile. S’il y a quoi que ce soit, même petit, qui n’a pas totalement répondu à vos attentes, nous voulons le savoir pour pouvoir y remédier. Notre équipe se soucie vraiment de votre expérience, et nous ferons tout notre possible pour que Easify Product Options fonctionne exactement comme vous le souhaitez. Nous serions honorés de pouvoir vous montrer tout ce que l’app peut apporter à votre boutique et rendre votre expérience parfaitement satisfaisante. N’hésitez pas à nous contacter à tout moment via le chat intégré ou par email—nous nous engageons à écouter, soutenir et corriger tout ce qui pourrait vous freiner. Votre satisfaction est notre moteur, et nous espérons transformer votre expérience 4 étoiles en une expérience 5 étoiles. Merci de votre confiance, et nous avons hâte de continuer à vous accompagner à chaque étape. Cordialement, Équipe Easify.
Fast response even during the weekend and late nights!
Developer reply ·
Thank you so much for sharing your experience with Easify Product Options and for recognizing our support team’s effort. We’re really glad we could be there for you, even on weekends and late nights, to help with the live preview setup. We know the setup wasn’t as smooth as it should be, and we’re working hard to change that. A lot of improvements and more advanced features for the live option preview are already on the way. Our hope is that you’ll continue to try them and share your feedback with us—because every insight from you helps us make the app better for everyone. Your satisfaction truly means the world to us. While we’re thankful for your 4-star, our biggest goal is always to bring a full 5-star experience. For a small team like ours, that kind of feedback isn’t just a number, it’s what motivates us to keep pushing, to improve faster, and to deliver the features merchants like you really need. If you ever feel the app and our support have earned it, an updated review from you would mean so much. It would be the best encouragement for us to keep moving forward with even more passion. Thanks again for being part of our journey with Easify Product Options. We’ll always be here whenever you need us. Best regards, Easify Team.
I have literally only been using this app for minutes, but have reached out to the support team 3 different times in the past few days with questions relating to what I wanted to add to my shop. The support team has been great! I've worked with Liv, Charles, and Tracy and they've all been helpful and prompt. As far as the app goes, it seems to have a lot of options and has been relatively easy to navigate so far. Since I don't have a long standing experience with this app, I rated it 4 stars overall, but 5 stars for customer support.
Best custom variant options app I've seen yet. Compared to others, the aesthetic is more modern and has a feel of usability, there are lots of options and details to choose from and the customer support is quite seamless. Support responds quickly over the online chat and is very helpful, plus available often (24/7 I think). So far I really like the app. Only four stars as there is still some room for development with certain features such as ensuring the options show in the confirmation emails (I was able to accomplish this with back end help from customer support, but that shouldn't be necessary). 4 stars for a decent app and great customer service, but the app still needs fine tuning.
Developer reply ·
Thank you for sharing your experience with Easify Product Options! We’re pleased to hear that our app design and features, and responsive support team have added value to your store. We deeply value the feedback you’ve shared and want you to know that every comment like yours plays an essential role in shaping our app. We’re continuously working to improve Easify Product Options every single day to make it more intuitive, reliable, and aligned with the needs of our users. If there’s anything else you’d like to share or any suggestions you have for us, please don’t hesitate to reach out. Thank you again for your support and trust in Easify! Best regards, Easify Team.
Developer reply ·
Thank you so much for your thoughtful review and for choosing both Easify Box Builder and Easify Product Options for your store. It truly means a lot to us that you've taken the time to share your experience and that you've trusted us to be part of your business. We see your 4-star rating as a sign that there’s more we can do. And we want you to know: we care deeply about that. Every bit of feedback helps us improve, and your voice matters to us more than you might realize. If there's anything, no matter how small, that we could improve to make your experience a full 5 stars, we would truly love to hear it. You can reach out anytime through our in-app live chat (available 24/7), or if you prefer a more direct connection, please feel free to email Zoe, our Product Manager, at zoe@tigren.com. She reads every message personally and would be honored to hear your thoughts. We’re here, we’re listening, and we’re committed to building the best possible experience for you. Thank you again for being with us, we genuinely hope we can earn that final star from you soon. Warm regards, Easify Team.
Daisy was very helpful with helping me find a solution of dynamic options.
Developer reply ·
Dear CookiesByDesignProd Store Owner, Thank you so much for your kind words about Daisy and for sharing your experience with the Easify Product Options app. We truly appreciate your 4-star review. We’re reaching out because your feedback didn’t just get noted, it led to action. The feature you requested during our last conversation was something we felt was important, so we made it a priority. Our developer completed it not long after, and our support team reached out to let you know. We understand you might be busy and may have missed it, but we wanted to gently follow up. If you have a moment, we’d love for you to take a look and let us know if everything is working the way you envisioned. Your voice genuinely helped shape this update, and we want to make sure it delivers the value you hoped for. And if it does meet your expectations, we’d be incredibly grateful if you’d consider updating your review to 5 stars. It would mean a lot to our team, not just in recognition, but in knowing we’ve earned your full satisfaction. As always, we’re here if you need anything else. Best regards, Easify Team.
Very Good!!!
Developer reply ·
Thank you so much for taking the time to share your feedback, it truly means the world to us! We’re thrilled to know you’re having a positive experience with Easify Product Options. While we’re over the moon about your feedback, we’re always striving to turn "very good" into "absolutely amazing"! If there’s anything you feel could make your experience even better, whether it’s a feature, improvement, or even a tiny detail - we’d love to hear your thoughts. Your insights help us grow and refine the app for everyone. Thanks again for your support. We’re here to ensure Easify exceeds your expectations every step of the way! Best regards, Easify Team.
App is great. There are sometimes where assistance is needed but Support is fantastic! Easily accessible and sticks with you until problems are solved. Hannie was great!!
Developer reply ·
Thank you so much for your thoughtful review! We’re delighted to hear that you’re enjoying Easify Product Options and that our support team, especially Hannie, provided the assistance you needed. Your kind words truly mean a lot, and we’ll be sure to share your feedback with her, she’ll be thrilled to know she made a positive impact. We truly appreciate your 4-star rating, and we’d love to learn how we can make your experience even better. If there’s anything specific that could help us earn that 5th star, whether it’s improvements to the app or enhancing our support, we’re all ears. Your feedback is invaluable in helping us grow and provide the best possible experience. Thank you again for choosing Easify Product Options. We’re always here whenever you need us and look forward to continuing to support your success. Best regards, Easify Team.
Great app, which exactly does what it advertises. There have been some bugs and glitches which unfortunately takes away one star, but the support have been very helpful and they have taken action and responded quickly. Big thanks to Violette, Anne and Lich for their help!
Developer reply ·
Thank you for sharing your experience with us! We’re glad to hear that Easify Product Options has been helpful for your needs and that our support team was able to assist you promptly. We’re sorry for any bugs or glitches you’ve encountered and truly appreciate your patience as we work to address these issues. Your feedback is invaluable and helps us continue improving the app to provide a smoother and more reliable experience. If there’s anything else we can do to help or make things easier for you, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re grateful for the opportunity to support you. Thank you again for choosing Easify Product Options and for your thoughtful feedback, we genuinely appreciate it! Best regards, Easify Team.
Some missing features, but the team is great to work with and has helped figure out solutions throughout the process. Definitely test out your integrations to make sure they are working as expected and data is not being lost.
Developer reply ·
Dear Chunky Deli Store Owner, Thank you for your thoughtful review of the Easify Product Options app. We’re delighted to hear that our team’s support has been beneficial to you. We understand that some of the features you initially wanted aren’t available in our app, and as you might know, these features are not commonly found in most product options apps, not just Easify. Despite this, we’ve examined your needs closely and provided custom solutions tailored specifically for your store. We hope this demonstrates our commitment to meeting your unique requirements. Our team is dedicated to ensuring you have the best experience possible. If there’s anything more we can do to further enhance your experience or address any additional needs, please let us know. We’d love the opportunity to work towards that 5-star rating with you. Best regards, Easify Team.
Amazing app, just a few limitations when it comes to customizing the appearence of everything which is why I'm not going it a 5star. I had help from Charles seting up and he was an amazing help, super friendly and really helped me solve my problems quickly, thank you!
I always like to wait before rating an app to truly understand its function. One reason I went with Easify was because of the easy UI to get it set up. In general it is a great application for any shop that needs variants like text fields, add ons, etc. PROS: I have always had quick customer service and even some custom work done when a particular issue with the UI was colliding with my shop. Easy interface to built option sets and conditional logic. CONS They could still use improvement on the options themselves. I hope to see improvements in these areas. While the customer service is fast, it was clear they are not all as knowledgeable about the platform. I have 2 x when talking them ended up uncovering how to solve my own problem, which if they dug a little deeper would have also known themselves.
Developer reply ·
Thank you for taking the time to share your detailed feedback! We appreciate your positive notes about our customer service and the interface. We also value your suggestions for improvement. We’re continuously working on enhancing our app and your insights will certainly help us focus on the right areas. We’ll work on ensuring that all our support staff are more deeply knowledgeable about the platform. We hope you continue to support our app and provide feedback as we make these improvements. If you have any more suggestions or need further assistance, please feel free to reach out. Thanks again for your thoughtful review! Best regards, Easify Team.