Easify Custom Product Options
by Easify · launched
View in Shopify App Store ↗Reviews (3080)
If you have a simple store with a few products, perhaps this app works. But if you manage dozens of products with complex options and depend on accurate pricing, be extremely careful. We experienced constant issues combining Shopify's native options with Easify. Pricing would not display correctly, repeated patches were required, and after support began making changes, we started finding incorrect pricing and problems across other products. We have spent days troubleshooting and repairing issues and have finally given up. Something we wish we had understood beforehand: once you commit to Easify, getting out is not as simple as uninstalling the app. We are now manually rebuilding dozens of options back into Shopify. Most concerning, shortly after granting Easify's support team access to our store, an entire product page disappeared along with images from our library. We continue to discover additional missing images. We cannot confirm what caused this, but the timing is concerning enough that we have opened an investigation with Shopify to determine what happened. One final piece of advice: don't just focus on all the positive reviews. Read the negative reviews first. Look at the problems other merchants have experienced and then decide whether you are still comfortable trusting the app with your store. We wish we had paid considerably more attention to those reviews before committing. After 5 years of building our Shopify store, this has been one of the most frustrating app experiences we have had. We did request a refund for our purchase since we started to encountered major issues. We keep track of time spend correcting software issues and the hours spend on our overhead account attributed to Easify issues was at $1,473.00CAD as of today. Unfortunately, we cannot recommend Easify. If you operate a complex store, proceed with extreme caution.
SO BAD I ENDED UP MAKING MY OWN APP The app doesn't show up, so I lost money on my orders as the options needed to be add-ons. i had to honour my customers. They never compensated but fixed the problem which is whatever HOWEVER I ended my yearly plan, i paid for a full year but only used for 2 month. and i wasn't able to retrieve any of my data. I had written a help guide for my customers, which I now can't open to get the data, even tho it's my data. They give you no warning for access or that the access would end as soon as you cancel. I tried to get them to give me 1 day access or give me the data, and they have refused and want me to pay for the plan just so i can get the data, even tho i already paid for the rest of the year. I ended up building my own variant app because I don't like how their app looks and trhey refused to give me the div to custom make it myself. every lil change they have to do for how it looks. t
Developer reply ·
Dear Serenity Art & Homes, First of all, please accept our sincerest apologies. On behalf of my whole team, I'm truly sorry to hear about your experience, and I appreciate you taking the time to share your honest feedback. Regarding the missing options, after reviewing your support history, we found that this only occurred with an order placed through the Shop App. As previously explained, Easify Product Options currently supports the Shopify Online Store sales channel, so options aren't available for orders placed through Shop App. About your data, we understand your concern. While losing access after uninstalling an app is the standard behavior, your data was retrieved by our team upon request. If you still need it, simply reply to our support email and we'll be happy to prepare it for you. Regarding the UI customization, we're sorry we couldn't meet your expectations. It wasn't that we were unwilling to help, we simply don't have a complete list of all HTML classes available to provide. Whenever possible, our team is always happy to assist merchants with custom styling requests directly. We'd also like to clarify that we're always happy to review and process refund requests when merchants reach out to us. We completely understand that every app won't be the right fit for every business. If you still have any concerns about your subscription, refund, or data, please reply to my email and we'll do my best to help. Thank you again for your feedback. We truly appreciate it and hope to have the opportunity to make things right.
Hello, The app crashes every time I try to add an option. I'm paying €20 per month, but it's impossible to configure anything because of this issue. Could you please help me resolve it? Thank you. my mail : laqbaqbi@gmail.com
Developer reply ·
Dear SAFRAN, We're very sorry to hear about your experience. We've actually tried reaching out to you several times regarding this issue but unfortunately haven't received a response yet. We'd really like the opportunity to investigate this properly, as this definitely isn't the experience we want you to have. If you receive this message, could you please reply to our email at "laqbaqbi@gmail.com" or contact us through our live chat? We'll prioritize your case and work with you until it's resolved. We truly appreciate your patience and hope to hear from you soon. Easify team
Does not work as advertised. Inputs do not modify the cost of an item in the cart. just get chatgpt or Claude to custom code something it takes a few hours to replace this... customer service is horrible
Developer reply ·
Dear boss of Woodward Home, We're sorry to hear that your experience didn't meet your expectations. First of all, we'd like to sincerely thank you for using Easify Options since March and for giving our app a try during that time. After reviewing your previous conversations with our team, we understand that your concern was related to product configuration and pricing behavior for custom dimensions and glass type selections. We recognize how frustrating it can be when the cart behavior does not match your expectations, especially for products with complex pricing and configuration logic. Our team did spend considerable time investigating the issue and trying to identify the root cause based on your setup. While we regret that we weren't able to provide a solution that met your requirements, we appreciate the feedback you've shared, as it helps us continue improving both the product and our support process. We're glad you've found an alternative solution that works for your business, and we genuinely appreciate the time you've spent with Easify over the past few months. We wish you and your business continued success moving forward. Best wishes, Easify team
Same as other negative reviews, app looked good for building custom fields, didn't work. Basic personalization text as a simple as "name" was not passed on into the order details. Support quoted 24-48 hours for custom fix in my theme (normal free Shopify theme) and then didn't do anything. Ruined two real orders.
Developer reply ·
Dear Slightly Off Brands team, We're very sorry to hear about your experience and the impact this had on your orders. After reviewing your case, we found that the issue was related to the Quick Add functionality in your theme. Orders placed through the Quick Add flow were bypassing the standard product page flow where the option data is normally collected and attached to the order, which resulted in the personalization details not being passed through as expected. We understand that from your perspective, the most important thing is that the personalization information should have been captured correctly, and we're sorry that this issue affected real customer orders. We're also sorry that we were unable to deliver the custom theme adjustment within the timeframe you expected. We understand how disappointing that was, especially when you were waiting for a resolution. Feedback like yours helps us identify situations where theme-specific behavior can affect the app's functionality, and we've shared this internally so we can continue improving both our product and support process. Thank you for giving Easify a try, and we sincerely wish you the best with your store moving forward. Best wishes, Easify team
Very difficult to use, bad customer service/ no help
Developer reply ·
Dear boss of Sunny Mill, We're sorry to hear that this was your experience. After reviewing our conversation history, we can see that our team responded immediately when you contacted us and tried to help with your setup before your product launch. We requested access to your store, checked the configuration on your behalf, and assisted with setting up the options as quickly as possible. That said, looking back, it seems there was a mismatch in expectations and communication during the setup process. While our team was focusing on troubleshooting why the option set could not be assigned and displayed as expected, which understandably led to frustration on your side. For that, we sincerely apologize. We genuinely wanted to help get everything working before your launch, and we're sorry that we fell short of providing the experience you expected. We appreciate your feedback, as it helps us improve both our product and the way we communicate with merchants in time-sensitive situations. Thank you for giving our app a try, and we wish you all the best with your store. Best wishes, Easify team
The quality of customer service is very poor, especially from Clove.
Developer reply ·
Dear MyLoverDoll team, Thank you for taking the time to share your feedback and for continuing to use our app. We're sorry to hear that your experience with our customer service, particularly with Clove, did not meet your expectations. While we understand that we cannot change the experience you've already had, we would like to clarify one point. Our team primarily provides support in English, and in your case, communication was conducted through translation. Because we do not have dedicated native Chinese-speaking support agents, some messages may have sounded unnatural or may not have conveyed our intentions as clearly as we hoped. However, please know that we genuinely care about our customers and always do our best to provide assistance as quickly and thoroughly as possible. Any communication challenges were never a reflection of how much we value your business. We also noticed that you are still using the app, and we truly appreciate your continued trust. If there are any unresolved issues or if you encounter any difficulties in the future, please don't hesitate to reach out to us. We'd be grateful for another opportunity to assist you and improve your experience. Thank you again for your feedback. It helps us continue improving both our service and the support experience for all merchants. Best regards, The Easify Team
There is a steep learning curve and the options are super confusing. I found Zepto a better choice.
Developer reply ·
Dear customer, Thank you for taking the time to share your feedback, we’re sorry to hear the experience didn’t meet your expectations. We understand that a steep learning curve can be genuinely frustrating, and we take that seriously. Our goal is to make the app as intuitive as possible, and comments like yours help us see where we’re falling short. If you’re open to it, we’d love to hear more about which options felt confusing, specific feedback would go a long way in helping us improve for merchants like you. You can reach us directly at our support channel anytime. We’re glad you found a solution that works for you, and we wish you all the best with your store. Best wishes, Easify team
too many bugs and issues all the positive reviews are fake. looks at the negative reviews all are from genuine shops who have been frustrated with this crap app. the developers created this app like a overnight hackathon meaning it breaks easily. wasted over 5 months on the highest plan . everyday i find something broken. works one day and next days its broken without any changes from my side. highly not recommended. i have provided picture of bugs to the team but i would like a full refund of the 6 months of premium plain i paid for. i have picture of countless bugs i have found using this app. the live oreview doesnt work on mobile. the prices randomely change on the add ons. the UI uses black text on black backround that makde its impossible to see the text. countless bugs.
We had a very disappointing experience with Easify. We contacted support about a specific issue on our product page: the first product image does not respond properly when clicked, so customers cannot zoom from that image and have to move to the second or third image instead. To avoid any risk, we gave a very clear instruction to their team: do not make any changes on our live theme. We had duplicated the theme precisely so they could investigate and test safely on the unpublished copy. Despite this, they made changes directly to our live production theme. Worse, the original issue was still not resolved, and their intervention created a new problem on our live store: it altered the appearance and behavior of our product personalization button, which had been working correctly before. The result was a visibly degraded button design on an active product page. From a merchant perspective, this is extremely concerning. When support is given access to a store, the minimum expectation is that clear instructions are followed, especially when those instructions are about protecting the live environment. In our case, that did not happen.
Developer reply ·
Dear customer, Thank you for being a loyal merchant across multiple stores, that trust means a great deal to us, and we're truly sorry about what happened with this store - Les Échiquiers du Roi ™. We understand how serious the impact was: your live store was affected, your personalization button was broken. This is not the standard we hold ourselves to, and we take full responsibility. The moment you reported this to our team, we fixed it immediately and we’re glad you confirmed everything was resolved. We know that doesn’t erase the frustration of having your live store impacted in the first place, and we understand an apology only goes so far. That said, if there is anything else on your mind or any lingering concern you’d like to talk through, we’d genuinely welcome the chance to connect. We’re always here. Best wishes, Easify team
Estafa. Si un option en el plan gratuito no permite cambiar el precio ponerlo en el anuncio. Desinstalar.
Developer reply ·
Dear MO Recuerdos, Thank you for your feedback, and we’re sorry for any confusion caused. We would like to clarify that all features and plan limitations are clearly listed on our pricing page, in full compliance with Shopify’s policies. The option to set pricing is available on the paid plan, and we also offer a 14-day free trial so you can test this feature before subscribing. We understand this may not have been clear during your experience, and we sincerely apologize for any misunderstanding. If you’re open to it, we would truly appreciate another chance to assist you. Our team would be happy to guide you and help you get the most out of the app. Best regards, Easify team Estimado MO Recuerdos, Gracias por tu comentario y lamentamos cualquier confusión causada. Nos gustaría aclarar que todas las funciones y limitaciones de los planes están claramente indicadas en nuestra página de precios, en cumplimiento con las políticas de Shopify. La opción de cambiar precios está disponible en el plan de pago, y también ofrecemos una prueba gratuita de 14 días para que puedas probar esta función antes de suscribirte. Entendemos que esto pudo no haber quedado claro durante tu experiencia y pedimos disculpas por cualquier malentendido. Si estás dispuesto, nos encantaría tener otra oportunidad para ayudarte. Nuestro equipo estará encantado de guiarte y asegurarse de que puedas aprovechar la aplicación al máximo. Un saludo, Easify team
The app is alright and works good in preview, but it get all cramped up in my theme and doesn't work. The support and dev team don't do anything in over 24 hours on a regular workweek which is incredible slow. No customer service at all. UPDATE: The support did a temporaryfix that broke after 1 setting
Developer reply ·
Dear ClipCam, Thank you for your feedback, and we sincerely apologize for your experience. Regarding your case, our team actually provided an updated fix within a few minutes directly in the support chat. However, it seems that we may not have been able to reconnect with you afterward, and we’re very sorry if this caused any misunderstanding. We also understand your concern about the temporary fix. If the issue came back after a setting change, we truly wish you had reached out to us again, we would have continued working on it and ensured a more stable solution for your theme. We genuinely want to make the app work properly for you. If you're still open to it, we would really appreciate another chance to support you and resolve everything completely. Please feel free to contact us anytime, our team is ready to assist you. Best wishes, Easify team
Great app, really. It was exactly what I was looking for. Unfortunately, it keeps crashing and doesn’t save the changes. I contacted support, and they told me that on their end there are no issues, and that was it. Sadly, I’m removing it. I don’t understand how it can be perfect for 2,000 people while causing these problems for me. I had also subscribed, of course. As enthusiastic as I was about installing and using it, the disappointment is just as great, both because it crashes and because the support team showed no interest in helping me or keeping me as a user. Ottima app, davvero. Era esattamente quello che cercavo. Peccato che crasha del continuo non salvando le modifiche. Contattata l'assistenza, mi hanno detto che da parte loro non ci sono problemi e basta. Purtroppo la sto rimuovendo. Non capisco come mai per 2 mila persone sia stata perfetta e a me da questi problemi. Avevo anche fatto l'abbonamento ovviamente. Per quanto fossi stata entusiasta di installarla e usarla, tanto più grande la delusione perché crasha e perché l'assistenza non ha mostrato alcun interesse nell'aiutarmi e tenermi come user.
Developer reply ·
Dear MadeByHand, Thank you for your feedback, and we sincerely apologize for your experience. We’re truly sorry that the app did not work reliably on your store, especially with the crashing and unsaved changes. We understand how frustrating this must have been, particularly after you had a positive impression of the app at the beginning. At the time of your report, we were unable to detect the issue on our system, and we sincerely apologize. We should have investigated more thoroughly instead of concluding too quickly, that was our mistake. We really appreciate that you initially found value in our app, and it means a lot to us. If you’re ever open to giving us another chance, we would be more than happy to take a closer look, work directly on your store, and ensure everything runs smoothly for you. Thank you again for your honest feedback, it helps us improve. Best wishes, Easify team
I don’t understand how this app got its rating. Since day one of using it, I’ve run into all kinds of bugs, and it has already cost me **hundreds of dollars**. Even now, the bugs are still happening. There’s one issue that has been “in progress” for **at least four days** and still hasn’t been fixed. Their support is a complete waste of time. If you’re thinking about trying this app, my advice is: **don’t waste your time.**
Free-trial is useless. You can't set pricing of any option.
Developer reply ·
Dear FIORA LONDON, Thank you for your feedback, and we sincerely apologize for any confusion caused. We’d like to clarify that the option pricing feature is available during our 14-day free trial of any paid plan. It seems that your store was using Free plan, which is why you were unable to use this feature. We understand how this could be frustrating, and we’re very sorry. Our team did reach out to offer support but may have missed the chance to connect. If you’re still open to it, we would be more than happy to help you activate the trial and set up option pricing correctly for your store. Please feel free to contact our support team anytime, we can even handle the setup for you directly. We truly appreciate your feedback and hope to have another opportunity to assist you better. Best wishes, Easify team
Does not work for basic color switch scenario. Support unable to help and just provide links to demo tutorial which are useless.
Developer reply ·
Dear Bright Art studio' s store owner and team, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We’re sorry that the basic color switch feature did not work as expected and that our previous support response did not meet your expectations. This is not the level of service we aim to provide. We understand how frustrating this situation can be. In many cases, this issue can be quickly resolved with a proper setup, and our support team would be more than happy to review your configuration and fix it directly for you. If you’re open to it, please allow us to access your store so we can set everything up correctly and ensure the feature works as intended. We truly hope you’ll give us another opportunity to assist you, just reach out to our support team, and we will take care of everything for you as soon as possible. We really appreciate your feedback and hope to have the chance to support you better. Best regards, Easify Team
Mari, TY for fixing. Happy to give feedback any other time, however this was the first time we used your app, and it failed first time. Hopefully we have better results if we move fwd. Many Thanks Kind Regards Soccerchili.com Customer Service Soccerchili.com Telephone: 952.926.2550
We had serious issues with this app. It glitched and failed to charge customers additional fees for certain product options. Unfortunately, it took us weeks to notice, resulting in over $1,000 in lost revenue. After reporting the issue, the team acknowledged a problem in their code and said they had fixed it, but it reappeared later. The second time, we caught it quickly and reached out again. They claimed it was resolved, but it wasn’t. We also experienced other issues where some listings would break. I asked if it might be related to our theme, but didn’t get any clear answers. Overall, this app caused us lost revenue, wasted time, and unnecessary stress. When I asked for a refund (given the losses caused by their glitch), they ignored the request. At this point, I don’t trust either the app or the team. I rarely leave negative reviews, but in this case, I feel it’s necessary to warn others.
stopped working suddenly after months of use - all customizations lost for customers upon adding to cart. We had to do a lot of back and forth to get their customization requests after the fact since they didn't come through during checkout.
Developer reply ·
Dear KI Home Store Owner, Your review about lost customizations immediately got our full attention. We know that when this feature fails, it is more than just a technical issue. It affects the trust your customers place in your store, and we take that very seriously. We are truly sorry for the frustration and extra work this caused as you had to manually track down orders. You deserved a smoother experience, and we are committed to making it right. However, our support team hasn’t received any contact from your store during the time this issue occurred. This matters because, without real-time reports, we cannot see what happened on your end or fix it before it impacts your business. Since Easify Product Options worked for your store for months, something likely changed in your setup. Here are the most common causes we’ve seen in similar cases: - Theme change: After switching to a new theme, the app needs to be reactivated for that theme to function properly. - New app installation: Some apps can conflict with Easify by modifying shared scripts or elements. - Checkout customization: Custom code or checkout setting changes can sometimes interrupt how product options transfer to the cart. - Or a potential issue within our app that appeared under a specific condition in your store, which we can only verify by reviewing your setup. We’d really appreciate your help in finding the exact cause. Please contact us via our 24/7 In-app Live Chat. We will: - Immediately review your store’s setup to identify the root cause. - Fix it right away if it’s related to Easify Product Options. - Offer compensation if the issue was caused by our app. We never want any merchant to face this kind of problem. The only reason we couldn’t help sooner is that we weren’t aware of it. Please give us the opportunity to investigate and make things right for you. Sincerely, Easify Team.
I installed this app to create visual product options, but it completely messed up my existing product options. The app duplicated and rearranged my option layout — for example, my "Type" and "Frame Color" selections were merged together in a confusing way, showing multiple overlapping image swatches. What’s worse, the developer added custom code directly into my theme without asking for permission. That’s not acceptable — theme edits should always require approval, especially when it affects storefront display. I can’t recommend this app based on my experience. On the positive side, their customer support replies very promptly — but every time they respond, they also ask me to leave a review. That might explain why there are so many reviews for this app. the support team is responsive, but the app itself caused problems for my store setup.
Developer reply ·
Dear Lamb’s Love Store Owner, We’re truly sorry for the frustration you experienced with Easify Product Options, and we completely understand why this situation upset you. When your product options didn’t appear correctly after installation, our technical team discovered that your theme doesn’t support app blocks, a feature that is often supported by most Shopify themes. Without this support, the options were displayed in a disorganized way that could confuse shoppers. To prevent your live store from showing that layout issue, our specialist manually added a small code snippet so your options would display properly. This change was only to help your product options appear as intended. It doesn’t affect any other part of your store and can be safely removed anytime. That said, we made a clear mistake by not informing you before applying the fix. Even though our goal was to protect your storefront, we should have communicated and asked for your approval first. You were absolutely right to expect that level of transparency, and we take full responsibility for missing that step. We’ve already addressed this internally to ensure every similar situation in the future gets your explicit confirmation before any edits are made. Regarding being asked several times to leave a review, that was another oversight on our part. You were supported by multiple specialists, and each of them reached out without realizing others had already done so. We sincerely apologize for the repeated requests and have improved our process to prevent that from happening again. We’d be grateful for another chance to make things right, to review your setup, remove any unwanted edits, and ensure your product options display exactly as you want them to. Thank you again for giving Easify Product Options a try and for helping us learn and improve. Best regards, Easify Team.
Poor app, the service takes a very long time to respond.
Developer reply ·
Dear SANFINO Store Owner, Thank you for your honest feedback. We're genuinely sorry our recent response time didn't meet your expectations, especially during this critical BFCM preparation period. We understand how important timely support is right now, and we apologize for letting you down. The high traffic we're experiencing from merchants preparing for BFCM has impacted our response speed, but we want to assure you that we're actively scaling our support team to address this. We'd truly appreciate the opportunity to provide you with the prompt, effective support you deserve. If you're willing to give us another chance, please start a new chat in the app - we'll prioritize your request and ensure you receive the quick assistance you need. We hope to have the opportunity to properly support your BFCM success. Best regards, Easify Team.
Very late response after its used, don't even trust when they ask for five star, after you gave it then their services are very bad
Developer reply ·
Dear Primex team, Thank you for giving Easify Product Options a try. We were very surprised to see a 1-star review so soon after installation, especially since no option set has been created in your store yet and we never had the chance to hear from you directly. We even reached out by email but haven’t received a response. We’d really like to understand what made you feel disappointed so quickly. Was there something in the setup that felt unclear? A feature you expected but didn’t find? Or an error that stopped you from continuing? Your feedback is incredibly important because it helps us improve the app for you and for all other merchants. Please know that our team provides 24/7 live chat support right inside the app. Anytime you face an issue—even in the very first steps—just send us a message and we’ll guide you through, whether it’s setting up your first options, checking theme compatibility, or resolving technical problems. We sincerely want to make things right for you. If you could give us another chance by connecting with our support team, we’ll do everything possible to turn your experience into a positive one. Best regards, Easify Team.
saves fail every time. couldn't save my html for 20 times garbage.
Developer reply ·
Dear Sawinery Store Owner, We’re truly sorry for the trouble you faced. The saving issue happened because HTML isn’t supported in the Option label field, and we completely understand how confusing and frustrating that must have been when it wasn’t made clear. That’s on us, and we’re already improving the app to prevent other merchants from running into the same problem. We also noticed that you’ve moved to a variant swatch app. Since those apps are built to style Shopify’s existing variants — while Easify Product Options is designed to add entirely new options beyond Shopify’s defaults — it seems what you needed from the start may have been different from what our app provides. We realize this mismatch created difficulties and left you disappointed, and we’re genuinely sorry for that. Even so, your feedback matters to us. It helps us make the app easier to understand and more reliable for everyone. If your store ever needs more advanced product options in the future — from text fields to add-on products and custom selectors — we’d be glad to support you personally and ensure things go smoothly. We’d also be deeply grateful if you could reconsider the one-star review. Ratings mean a lot not only to us but also to other merchants deciding whether to try the app, and your feedback has already helped us improve. Best regards, Easify Team.
running too slow, not useful
Developer reply ·
Hi there, We're truly sorry to hear that your experience with Easify Product Options hasn't been helpful so far, and we appreciate you taking the time to share your feedback. We’ve already reached out to you via email but haven’t received a response yet. We’d really love the opportunity to understand what’s going wrong—whether it’s a setup issue, a performance problem, or something else entirely. If the setup feels overwhelming or the app runs slowly in the backend, just let us know—we’re more than happy to assist with full setup from A to Z. If the issue is that your product options are loading slowly on your storefront, we’ll dig in and do everything we can to optimize the speed for you. We’re here to help, and you don’t have to figure things out alone. You can reach us anytime via the in-app live chat, and we’ll respond right away. If it’s easier, we can even schedule a 1:1 onboarding call or video meeting to walk through everything together. We genuinely hope to hear back from you so we can turn things around for your store. Best regards, Easify Team.
Zero is not an option. After confronting them about fraudulent activity, by bots following the installation of their product, they begrudgingly acknowledged the problem. Then, proceeded to convince me i only needed the super duper fix they implemented. Also promising discounts, etc Further edit. Now has caused a “card transform function fail” Shopify says notify developer. They should only waste another day of my life I’ve this I relented allowed them to "fix" it. was immediately charged again, but nothing works. I would trust a trust a cat to babysit a pet mouse before ever trusting these people again. Email chain available on request at dan@dwoprinting.com. Dealing with these people is ridiculous. Even after basic functionality is restored additional cost customizations don't work. I refuse to deal with another email from this clown show Further edit. One day after reinstallation the fraudulent orders have restarted on products modified by easify.
Developer reply ·
Dear DWO Services Printing store owner, We're truly sorry for all the trouble you've experienced, we understand how frustrating this must have been, and we’ve never taken your concerns lightly. About the unexpected orders: When you enabled the Price Add-on feature, Easify Product Options generated associated products in your store to handle pricing logic. This is a common method used by many product options apps. Unfortunately, low-priced products (whether created by apps or not) can sometimes attract bot-generated spam orders — an issue that’s beyond the control of any single app. That said, we absolutely understood how serious the situation was for your store. That’s why we immediately helped you switch to our new version of the Price Add-on, which doesn’t rely on auto-generated products anymore. From what we checked, the new setup is working as expected, and we believe this is currently the most effective solution to prevent further spam orders from bots. Although this issue was outside our control, we still offered you a discount — not because we had to, but because we genuinely care. Your experience matters to us. We also followed up via email, hoping to continue supporting you, but didn’t hear back. About the charge: It was processed because the trial ended while the app remained installed. Shopify handles all billing directly, and we don’t have control over charges or cancellations. We sincerely hope for your understanding. We’re here to help, not to waste your time. If you're willing to give it one more shot, we’d love the opportunity to make things right. Just reach out via our in-app live chat anytime, and we’ll be ready. Best regards, Easify Team.
Tried this app hoping it would simplify product options, but it fails to update add-ons or custom options when variants change — a basic requirement. Spent a lot of time troubleshooting with no resolution. Support was slow and not helpful. Other glowing reviews seem suspicious, considering how unreliable the app is. Wouldn’t recommend.
Developer reply ·
Dear Coco Leni Store Owner, Thank you for using Easify Product Options and for giving us the opportunity to support your store. We know things didn’t start off perfectly, and we truly appreciate your patience as we worked through the issues together. Since then, our team has done everything we can to help resolve each problem you encountered, and we’ve been here for every follow-up request you made, always happy to assist. If there’s anything else you need, now or in the future, just let us know, we’re always ready to help, instantly. If your experience with the app has improved, we’d be incredibly grateful if you’d consider updating your review. It would not only mean a lot to our team, but also help other merchants see the kind of ongoing support and care they can expect from us. Thanks again for being with us. We're here whenever you need. Warm regards, Easify Team.
Good support God Near UNUSABLE - You cannot save the simplest the edit or revision without waiting 10 mins - refreshing - and then doing it again. Every time I use this app (when it works its good) I end up wasting an entire 10 hours to make one subset
Developer reply ·
Dear Healthy Homes Atlanta, We’re heartbroken to read your 1-star review and learn about the struggles you’ve faced with our Easify Product Options app. Your frustration is completely understandable, and we’re so sorry for the time and effort you’ve lost due to these issues. This isn’t the experience we want for you, and we’re genuinely committed to making things right. Our team reached out earlier to offer assistance, but we haven’t had the chance to connect with you yet. We’re reaching out again because we truly believe we can turn this around for you. To ensure you get the seamless experience you deserve, we’d love to personally set up all your option sets and troubleshoot any delays or glitches you’ve encountered. Your time is precious, and we want to take the burden off your shoulders completely. Please give us the opportunity to make this right, and we’ll prioritize getting everything sorted for you. We’re here, ready to go the extra mile to restore your confidence in Easify and ensure it works perfectly for your needs. With sincere apologies and a commitment to helping, The Easify Team.
Uninstalled this App and still charging?! They were unable to make it compatible to Pagefly Pagebuilder - even after paying for the programming service. It left a mess - so we had to uninstall it. Yet they are still charging the monthly fee?
Developer reply ·
We’re truly sorry to hear about your experience and completely understand how frustrating this situation has been. Our team genuinely wants to make things right and has already reached out to you via email with a proposed solution, we’re just waiting for your go-ahead so we can assist as soon as possible. We’d also like to clarify a common misunderstanding: app charges are processed directly by Shopify, not by us. While we don’t have control over billing, we’ve explained everything in more detail in our email and are more than willing to support you in resolving the issue. Your feedback is incredibly important to us, and we’d truly appreciate the chance to turn this around for you. Please feel free to reply to our email whenever you're ready, we’re here and happy to help in any way we can. Best regards, Easify Team.
UPDATED REVIEW Since my initial review I have had a poor experience with the Easify app. After weeks of troubleshooting a basic function of the app, having my case passed around 3 or 4 agents, the dev team has given up trying to solve my issue (when an add-on was deleted from the cart, its monetary value stayed behind in the cart, creating an incorrect and misleading total). Unfortunately, after much work has already taken place, I have deleted the app before I was ever able to make it live and requested a refund. I gave the dev team as much time (weeks) and support as I could, but ultimately the app doesn't seem ready for all customers if it can't perform a basic function like being able to delete add-ons from the cart without issue. Support team tried their best, but their devs let them down.
Developer reply ·
Thank you so much for taking the time to share your experience! We're really happy to hear that Easify Product Options provided the solution you were looking for. We’ve put a lot of thought into making the app flexible yet easy to use, so it’s great to know the conditional logic and variant integration worked seamlessly for you. We’re also glad Anne was able to assist you quickly with your setup. She’s dedicated to making sure our users get the support they need without any hassle, and your kind words will definitely make her day. If you ever have more questions, need assistance, or even have ideas for new features, don’t hesitate to reach out. We’re always here to help and love hearing from users like you. Thanks again for choosing Easify! Best regards, Easify Team.
While Easify’s customer support is exceptional, unfortunately, that doesn't make up for the fact that the application itself is highly unstable, filled with critical bugs, and simply not reliable for a professional e-commerce store. For over two months, I have been in a constant back-and-forth with their team, reporting issues that they would fix, only for even more serious bugs to appear. I genuinely felt like I was acting as a tester for their app, rather than using a fully developed and stable product. At one point, I was even willing to remove my purchased and installed Shopify theme, believing that the excessive bugs were due to a compatibility issue with Easify. However, after switching to another app, all issues were resolved, proving that the root problem was indeed Easify’s unstable core functionality. Major Bugs Encountered (Critical for User Trust & Store Credibility) Severe pricing and cart issues that make the store look like a scam * The price displayed on the product page does not match the price in the cart. * The cart shows a total of zero, even when products are added. * The "Add to Cart" button gets stuck on a loading loop, preventing purchases. * The cart total sometimes remains even when all products are removed. * The cart counter in the header does not match the actual cart quantity. Checkout & Ordering Issues * Custom options do not appear in the cart for products with a minimum order quantity. * The Edit button for cart items does not appear, even though it's enabled. Unwanted & Broken Display Elements * The wholesale pricing table appears on pages where it shouldn’t. * Discount text appears in the cart for products that don’t have discounts. * Custom options appear as standalone products in “You may also like” and “Recently viewed” sections. Inconsistent UX After Clicking "Add to Cart" * On some pages, a pop-up modal appears instead of a redirect to the cart. * On others, the button remains stuck on loading and never adds the product. Dynamic Pricing & Custom Options Failing * Product prices do not update dynamically when Easify add-ons are selected. * Wholesale pricing table disappears on some product pages. I tried everything to make this work. I invested time, patience, and effort, thinking the bugs would eventually be resolved, but every fix led to more issues. In the end, I had to switch to another app and redo my entire setup because Easify simply wasn’t stable enough. If you need a reliable, bug-free solution for product customization, I strongly do not recommend this app. It’s a nightmare to maintain, and the risks of it breaking your store are simply not worth it.
Developer reply ·
Thank you so much for sharing your experience with Easify Product Options! We’re absolutely thrilled to hear that you’re enjoying the app and that it’s been a positive addition to your store. Your kind words about our attention to users and commitment to making things smooth and hassle-free mean a lot to us. We genuinely strive to put our users first, so it’s rewarding to know that our efforts are reflected in your experience. If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help every step of the way! Best regards, Easify Team.
the UI is crap, but works... until you realize you can only export your orders with the top plan...
Developer reply ·
Hi Csinosan Store Owner, Thank you for sharing your feedback with us. We’re truly sorry to hear that you did not have a positive experience with our app’s UI and the order export feature. Our support team did attempt to reach out to you personally to help resolve any issues, but we did not receive a reply. In case our message didn’t reach you, we want to clarify a few points: 1. Why order export with options is limited to our paid plan: Shopify, by default, doesn’t allow third-party apps to include custom option details in the standard order export. To get around this limitation, we had to develop our own specialized order export function so you can access complete custom option information, something default Shopify export would otherwise leave out. Although it may seem simple, it does require significant development and ongoing maintenance to work seamlessly. Many similar product options apps don’t offer this feature at all and often suggest using a separate specialized order export app, which can also incur additional costs. With Easify, you can get both product options and an order export feature in a single solution, which can be more convenient and help avoid potential app conflicts. 2. More value in our paid plans: Beyond the order export functionality, our paid plans unlock a range of valuable features designed to enhance your store’s performance. For instance, our new Premium plan introduces an advanced Product Personalizer, offering live previews of selected options directly on product images. This feature helps customers visualize their choices, improves user experience, and can boost conversion rates significantly. Given the products in your store, this functionality could be extremely beneficial. We hope you’ll reconsider giving Easify a chance in the future. If you decide to return or if there’s any other issue you’d like us to address, please don’t hesitate to get in touch. We’d love the opportunity to assist you and provide the best experience possible. We truly appreciate your feedback and stand ready to help if you choose to work with us again. Best regards, Easify Team.
I ran into a lot of problems with this app. The cart wouldn't remove variants, and it kept adding the first variant option in the cart when selecting multiple variant, which was frustrating. I set the increment value to 12 units, but some variant didn’t follow this setting and showed wrong quantity in the cart. After struggling to set everything up, I gave up and started looking for another app. There were just too many issues, and I felt like this app needs testing and improvement. Consider different app before installing this one.
Developer reply ·
Dear Waycap INC Store Owner, It appears there was a misunderstanding regarding Easify Product Options app's functionality. Our app is designed to add custom options to products without altering the original Shopify variants. For the solution you're seeking - allowing customers to select varying quantities for each Shopify variant - a Bulk Order app would be more suitable. Using our app for this purpose may have caused the issues you experienced, as it's not built to handle variant quantities in that way. We deeply value your feedback, as it helps us enhance our services and guide users effectively. If you feel it’s fair, we kindly ask you to reconsider your review, as it impacts how other merchants view our app and the trust they place in our solutions. Should you have future needs related to custom product options, we’d be delighted to assist you and ensure you have a seamless and positive experience. Please don’t hesitate to reach out with any questions or if there’s anything we can do to support you. Best regards, Easify Team.
BEWARE!!!!! This is the worst app ever, period. I had used it for over 6 months and have lost so many businesses because of it. I have over 100 different option sets so migrating to another app means many many days of precious time and hard work lost to no avail. 1. It's very buggy and slow and hard to use. You literally have to save your work every 10 seconds other wise it may get lost. 2. It's not compatible with the native shopify environment, which means you will get lots of systematic bugs using this app and will lose a lot of customers. 3. It has issue with currency conversion. For example, if I have a customer in Japan and my product is priced in japanese yen for that customer, let's say 15000 yen. when that customer proceeds to checkout, he will be charged $15000 USD instead of $100 USD after conversion. For this reason I have lost a lot of clients. 4. The add on price function doesn't work right, which means the customers wont be charged for the add on prices at checkout. customer service offered to have it fixed for me for all listings in less than 24 hours but it's been three days now and I never heard from them again. 5. the app is too poorly written that it slows your website speed. run a test at pagespeed and you will see what I mean. Final verdict, avoid this app before you make commitment in it.
Developer reply ·
Dear Line & Stitch Owner, We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store. For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users. Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you. We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding. Best regards, Easify Team.
This is the worst app I have ever used in my life. All the time I spent setting up this app feels like a complete waste. So many errors—literally dozens of them. Even the basic functions don’t work. Today, my customer made a payment, but the options I set through this app were not reflected during checkout, so I had to send the product at a loss. I can’t believe such a ridiculous situation is happening! And when I tried to report this critical error, I couldn’t even access the app. This is by far the worst, absolutely the worst service I’ve ever experienced.
Developer reply ·
Dear NYC Bouquet Delivery Store Owner, We sincerely apologize for the issues you've experienced with the Easify Product Options app. We've made several attempts to reach out and offer our assistance, but unfortunately, we haven't been able to connect. We truly hope you'll give us one more chance to address and resolve these concerns for you. Your problem with the missing price on your order was due to the Add-on product being set to Draft in your setup, which prevented its associated price from being included. It was our mistake not to make the setup guide clearer for you. We would greatly appreciate the opportunity to review your setup to ensure everything is configured correctly and to prevent any similar issues. Additionally, when you reported the problem, we were in the process of performing a brief upgrade to comply with Shopify’s requirements, which caused a minor downtime. However, this upgrade was not related to the missing price issue, which was solely due to the Add-on product being unpublished. We understand that you might be frustrated with our app and may have doubts about our explanations. Please know that our entire team is dedicated to resolving this situation and we genuinely hope you’ll reconsider. We are here to assist you and are committed to your satisfaction. Your feedback is invaluable to us, and we respect every customer who uses our app. We look forward to hearing from you. Best regards, Easify Team.
