FraudLabs Pro Fraud Prevention
by Hexasoft Development · launched
View in Shopify App Store ↗Reviews (16)
This app rejects orders from whitelisted customers. I haven't bothered telling the vendor because they still haven't responded to my last support request from over two months ago. And the path to upgrade is impossible to navigate.
Developer reply ·
We apologize for the issue. Could you please email us at support@fraudlabspro.com with more details about the issue? This will allow us to better understand the situation and assist you accordingly.
Great App works just like it says. Have to give it some time for you to get used to. Think of it as an advanced part of Shopify's fraud detection
Install went smooth. Initial setup with name and email filters smooth. So far so good after 1/2 hr. App has many additional features of which I am not using yet. Lets wait and see how it performs.
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.
Developer reply ·
Can you please contact us with the transaction IDs so we can review the rules and the settings you use?
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
Developer reply ·
Can you please contact us at support@fraudlabspro.com with your shop domain? We should be able to resolve your issue immediately.
Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.
Developer reply ·
Can you email us, support@fraudlabspro.com, the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.
The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.
Simple app for Transactional fraud checks, cost effective and very responsive support staff. Could not recommend more.
I only have 1 sale since my store just open and it did fine. It makes me fell more secure since right before I opened I had 2 known emails sign up for an email notification of store opening. I found out via an email verification search that they had problems so I added the FraudPro app.
Was easy to get installed & working vs. some of the other fraud checking apps I've tested. Small stores (<500 orders/month) are free which greatly helps when just starting out.
Pretty simple, does what it says it does! And the best part is the fact that it is has a free plan!