Chummy Tees
United States
Reviews (9)
We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.
Developer reply ·
Hi there, thank you for reaching out and sharing your experience. Our team has reached out to you in your open ticket and offered to correct this. Please respond there at your earliest convenience. Hoping to hear from you shortly!
Won't let us remove our shop from this. We've turned off shop pay specifically to do this, but Shopify just keeps scamming their way into forcing this shop.app onto us even if we don't want it. When you contact support, you only get access to the most useless people who have zero abilities. Shame on you shopify.
Complete waste of time. Lacks even the most basic functionality and outsourced customer support are useless. If you have a large amount of products, this is not the app for you.
Does what it says. Blocks countries high with fraud, etc. No complaints, and customer service is responsive.
Their terrible customer service can be very dangerous to your business. I've attempted to get a response for nearly 2 weeks now and my Google Shopping products are at risk of expiring because they don't seem to even look at my emails to them. I've contacted them through their support email address numerous times, through Shopify support numerous times (who forwards requests to them), and still NOTHING. Beware - If there are any problems that come up out of nowhere such as I'm dealing with, they are of no help and you risk losing your Google shopping feed because of it.
Developer reply ·
Hello, We’re disappointed to hear that your experience using DataFeedWatch didn’t meet your expectations as we take our Support services very seriously. As soon as your issue was reported, a ticket was created with high priority. With that being said, we’re currently in touch with Shopify’s support team in order to make sure everything is working fine with API connection. We'll be sure to get it sorted for you as soon as possible and keep you updated once a solution is found. In case of any further questions or concerns in the meantime, please don’t hesitate to reach out to us and we’ll be happy to be in touch. ~Milosz / DataFeedWatch
The only app that allows free-form text and as many links as you want to include. The other apps only allowed 1-2 and much less customization from my test. Very helpful customer service as well. Great app.
Very simple to setup and get running with Bing shopping (Almost identical to the Google shopping app) The dev team is incredibly helpful and willing to assist in making the app and your campaigns work for you. Would highly recommend if you're wanting to see if Bing will make another sales channel for you.
Was easy to get installed & working vs. some of the other fraud checking apps I've tested. Small stores (<500 orders/month) are free which greatly helps when just starting out.
You cannot create irregular package sizes (poly bags). Otherwise easy to use, but seems a bit lame that of all the effort they put into building this, they leave this out.
