Free Gift Box+Buy 1 Get 1+BOGO

charges are too high and no clarity about sales and charges, need clarification

Tom from support is very helpful, easy to use app! Thank you so much for the great review! We're thrilled the app is working well for you.

Perfekt, höflich, kompetent. Gemeinsam konnten wir mein Problem lösen. Danke <3 Glad it's working exactly how you wanted! Thanks for the excellent review.

amazing ! thank you os much ! Thank you for trusting our app. We're glad it's been useful for your store!

Surveillez votre facturation, on vous chargera pour l'installation et non l'utilisation. Et même une fois désinstallée on continue de vous facturer. Thank you for your feedback. Our billing system is fully transparent, and all details are clearly shown on the Shopify app listing page. The first 7 days are completely free, and during this trial period you can uninstall the app at any time without being charged. After the trial ends, Shopify automatically processes the payment according to the pricing plan you selected. If you believe you were charged incorrectly or have any questions about your billing, please contact us — our support team will be happy to review your case and assist you.

Thanks for leaving your feedback!

Great app! Happy to hear that — thank you!

Génial cette appli fonctionne super bien, et l'assistance est hyper rapide Merci à Anne qui m'a bien aidé !! Nous vous sommes très reconnaissants de votre commentaire positif — merci de votre fidélité!

it works well, very useful, and free. Thank you so much!!! Your satisfaction is our priority — thank you for the excellent review.

excellent support We appreciate your review and it’s great to know you’re having a positive experience. Best regards, The GoodApps Team.

Scammy, Misleading & Unethical – I’m Reporting This to Shopify and Consumer Authorities I installed the “Free Gift + Box + Buy 1 Get 1 Free” app by GoodApps just to check out the bundle feature. I never activated or used the app—it remained completely inactive on my store. Yes, I made the mistake of forgetting to uninstall it, but that doesn't justify what happened next. There was no warning or communication about the trial period ending. When I installed it in March, I wasn't charged, so I assumed the app wouldn't charge unless it was enabled. Suddenly in April, I was charged $75 USD—when the listed plan after trial was only $20 USD/month. When I contacted their support, their absurd justification was that I got "a lot of orders." How can they access and read my store's data to determine how much to charge—especially when the app was never enabled or even opened? This is a complete violation of trust, and honestly, it feels like harassment and cheating. They charged me for a service I never used, and their homepage misleads users with “Free to Install.” This app seems designed to prey on users who don’t uninstall in time. I am demanding a FULL refund of $75, and I am reporting this app to Shopify (support@shopify.com) and also escalating this to consumer protection authorities. I am also keeping all proofs, emails, and billing records as evidence. Do yourself a favor—stay far away from this app. There are many ethical alternatives that don’t try to silently exploit users. GoodApps, your business practices are unacceptable. This must be stopped. Dear Customer, Thank you for reaching out and sharing your concerns. We genuinely understand how frustrating this situation must feel, and we want to address your message with the seriousness and transparency it deserves. First and foremost, we want to assure you that GoodApps has never operated with scammy or unethical intentions. We take great pride in maintaining a clear and fair pricing policy, which is also outlined transparently on our Shopify App Store listing. That said, we absolutely hear your concern and want to clear up a few points. Regarding the charge in April — we do not charge users arbitrarily or without basis. Our app, like many others on the Shopify platform, transitions to a paid plan after the trial period ends. In your case, it appears the app remained installed and Shopify therefore processed the charge automatically based on your usage tier. (This is clearly stated in the pricing) It’s important to clarify that we never stated we do not offer refunds. When you initially contacted us, our intention was to better understand what happened on your end so we could respond fairly. We apologize if this came across as dismissive — that was never our goal. As for the “Free to Install” label — this is the standard Shopify designation for apps that begin with a free trial or usage-based pricing. We want to make this right for you. While we do follow usage-based billing after trials end, we recognize that you did not actively use the app and that there was likely no intent to remain on a paid plan. A full refund of $75 was done and a screenshot was sent to you. Your feedback is deeply appreciated, and we’re actively using it to improve our onboarding experience and communication for future users. We truly regret that your experience didn’t reflect the standards we hold ourselves to. If there's anything else we can do to regain your trust or clarify further, please don’t hesitate to reply directly. Warm regards,

Very quick with their help and response!

Nach kleinen Anlaufschwierigkeiten funktioniert die App gut bei mir! :)

Incredibly fast help when we needed it!

best customer service

I just installed and set it up. It is very easy.

s

很好操作

Ótimo APP

Customer service responds quickly

Bardzo dobra aplikacja, znacząco podnosi konwersje. Świetne wsparcie!

Good App still using till now

Toll für gratiszugaben, gestaffelt nach Warenkorb

Very Useful, and free, Love it !

Fabulosa app! en espadasymas.com la utilizamos y estamos encantados! nos ayuda mucho a subir el ticket medio. Muy configurable, atención excelente ante dudas y sobre todo, ES GRATIS!!

Excellent App. Done everything we needed. Easy to Use and Free!

Very responsive customer service. Great app considering its free.

Great application, I highly recommend it

Very useful. Excellent and very helpful support.

great help !! thank you

only just installed but so far has been easy to use , no issues

Does not work at all. Only finds outdated, old products in my store.

Nice app

Started using today. So far so good. Will share detailed feedback later.

Great app. Easy to use. Easy to setup. Does what it says. Good customer service as well. I only wish I could reorder the gifts in the popup, so if you want them in a specific order, make sure you add the top one first, then second, then third, etc.

easy tool, great work, good experience!

Simple to setup and works great! Also, the support is very helpful.

MUY BUENA, ENSEGUIDA ME CONTESTARON Y SULUCIONARON MI PROBLEMA.

Very effective app when you want to give your customers something extra so they will feel appreciated to shop on your website.

Great customer service, the App works perfectly well

working fine

Such great customer service, blown away

He podido configurar mis cupones y ofrecer a mis clientes otras ofertas

Amazing tool. Fast support.

Great plugin. I'm just using it and I'm still discovering it, but so far I'm happy with it.

Great

This is a free app perfect for anyone looking to add a free gift option to your store. It's super easy to use and support team was super helpful too.

It' a bit complicated but the assistant was great

Great app, and the customer service is amazing!

works really well and the support is great

Good

I installed the app and it does exactly what I needed to offer free gifts with purchase. Support is also amazing and super helpful.

useful apps

Sehr einfach und immer schnell Hilfe

This program has some serious bugs, such as the inability to recognize currencies other than USD. It requires adding currency to the store to be usable. Additionally, when the shopping cart reaches the threshold for receiving a free gift, adding the free gift to the cart and then removing certain items still allows the free gift to be obtained, and the system displays it as free during checkout. It's too troublesome for us, so we decided to uninstall it.

Amazing

Service and the app functionality are always amazing!

I love that it's free and easy to use! Got my offer set up in less than 5 minutes!

Excellent support by Anne, quickly helped with any issues I had. Thank you!

Adds all products to all collections! AVOID THIS APP!

Terrible. Don't rely on this app to work with any volume of traffic. Creates all these dummy products off the original one. Publishing new updates then creates heaps of new products. Impossible to track inventory.

Une application facile à installer et paramétrer. j'ai eu un doute et ai contacté le support et j'avais une réponse le lendemain à la première heure et screenshotsd'explication. je recommande!

Okay, so I had to look for a lot of guides and apps on how to do the process of adding a free product to the cart, and this one is just perfect, excellent and very easy and understandable to use You can simply design everything in a convenient and simple way and guess what??? It's free!!! Definitely recommend to anyone looking for a solution to this issue

Free but absolutely no support. Create me dozen of duplicated products when I have to update my offers. This app also added a new condition "ghost_product" to all my collections, so that all my products display in all my collections. That was catastrophyic ! Slow down my website with terrible SEO score, I sent them suggestions of the web speed test, they just ignore my message. I would prefer go for a paid app. At least there is a true support.

This is very useful and bug free app. I would recommend to everyone who are looking to run free offers. Support team giving quick responses. All the best App team!!!

Great customer service

Tried getting support as there is a glitch in there app and so it would only show a tiny part of our product catalogue as an option. Andrian eventually replied on live chat after 5 minutes of waiting. I tried his advice and replied back noting it didnt work and further explained the issue. He then completely ghosted me!! terrible service.

Perfect service! free app, and perfect for use, can just recommend it to everyone, quicka and easy use

Great customer service. Nice little free app. It works well so far and we hope to continue using it.

This app expands the discounts and free items I can have in my store that aren't possible with Shopify alone. Customer support was very helpful answering any questions I had.

Great app and friendly service when needed! Easy to install and have used it for all my shops now. Thank you very much :)

I recommend the app. Great experience with customer support. Liubava was very helpful. Thank you!!!!

The technical support is very good and fast, they have helped me to solve my question satisfactorily. Although I haven't used the app yet, the tests carried out give a very good impression.

*** SHOPS BEWARE! *** DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama. We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts. I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.") Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days. Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people! I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms." This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps. People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences. I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.

Vitalii is the best! The representative was very responsive and got the app to work as we desired! This is a great value app.

Liubava was very helpful with my app questions. I have not used it yet but the help I have received was good.

great customer support, they have reply really fast to my doubts and concerns. There is a way to set up the discounts without dis

Great easy to use app and the customer is by far the best very helpful. Keep up the great work thankyou.

Si recomiendo esta aplicación me encanto y el servicio de ayuda es excelente te ayudan a resolver duda y preguntas super rápido.

Very good app. I tried 3 more for free gifts, but this was the only one which worked properly. Very happy with the customer support, also.

Très utile ! SAV de qualité, rapide et efficace. Je pense continuer à utiliser cette app, elle permet de répondre à des besoins que ne propose pas shopify

I have just installed this app and find it really easy to use and think it will be a valuable addition to my shop and customers; the help team were great at answering my questions about customizability

日本円表示に対応していないのは少し残念だけど、素早い対応してもらって感謝しています。無料でここまでのクオリティが実現できて素晴らしいアプリです。なんと言っても対応スピード感が過去最高！おすすめのアプリです！

Easy to use and friendly support. thank you very much for your help and your expertise. Only few minutes to add, learn and make it available to customers.

Amazing customer service ! They manage to set up my cart exactly how I wanted it ! Really functional

App semplice e funzionale. Supporto clienti molto rapido. Ho chiesto supporto e mi è stato immediatamente dato. Consigliata

While the platform can be a little difficult to navigate, the service is really quick and they will help you right away with whatever you need.

Nice app, very friendly and Andrian from the support team is great! There are many other functionalities that I'm sure it will help the growth of my business.

service client et application géniale merci ils ont réglé mon probleme tres rapidement et les clients sont content

App works great and customer service is amazing! Thanks for the help and for making setting up our offers easy.

So far so good. Customer support from Vitalii was top notch. Great service. Hopefully the app performs well.