Cherub Baby
Australia
Reviews (12)
easy to navigate and when you have questions, they have a real person who will guide you
Very easy to use and straightforward app. We encountered a little glitch, however, Rami stepped in to help and solved it immediately!
smooth and staff is reliable, no long wait time
Awesome and quick support
Developer reply ·
Thank you for your wonderful feedback! We're delighted to hear that you had an awesome and quick support experience with our team. From BOGOS team with love 💗
Poor quality app. VERY glitchy. Support is not available during business hours in AU. We lost so many sales from the app not working and using our native shopping cart. Worked maybe 1 in 4 times. Because support is so slow to reply I have to abandon this app and wear all the lost sales
Developer reply ·
We apologise for the experience you had with the app. Our team is available via live chat all day except 7am-1pm AU time, 5 days a week - outside of these hours you can always reach out to us via email. The issue you faced with the app was due to a bug from our end and we've now deployed a fix for it - please give the app another try and it shall work as intended.
Harel has been so generous with his time to help me setup the app correctly. He fixed a minor glitch on the spot and was very patient to take me through what was needed to get it all setup. Highly recommend this app and the amazing service!
Tried getting support as there is a glitch in there app and so it would only show a tiny part of our product catalogue as an option. Andrian eventually replied on live chat after 5 minutes of waiting. I tried his advice and replied back noting it didnt work and further explained the issue. He then completely ghosted me!! terrible service.
Developer reply ·
Thank you for sharing your feedback with us. Based on our understanding, compatibility issues with other apps on your store might have been the cause. Feel free to reach out if you have any additional questions or concerns. Best regards, GoodApps team.
I have no programming background which is why gempages is so good for me. Its drag and drop everything! And it works! No bugs. Great service A+
Very easy to setup and worked out of the box. However there is no option to have a note with the preorder that tells the customer when the product will be delievered
Developer reply ·
Hello thank you for the kind review. However we do have the option of the note. Please contact support and they will help you setup. You can find it on the settings page though.
They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was: - an average ROAS of 2.39x after an ad spend of $1397 in about 45 days. -in the same time period my google ads (managing myself) was achieving 4.39x - after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.
Developer reply ·
Hi Jimmy, Thanks for your feedback. I'd like to note that the average ROAS of our clients for August is 6.6x for a retargeting campaign. These indicators can be achieved by following the recommendations of our advertising experts, such as those that Oleksandra provided for you on 06.09.2021. Feedback from all our customers is important to us, as it helps us become better! If you have any questions, don't hesitate to get in touch with us at any time! Best regards, Maksim Sokolenko Head of Customer Experience RetargetApp
Love this app and great support. Very easy to use, very happy trying to get to 100 characters.Highly recommend.
