Marcel Olsen
Spain
Reviews (9)
We experienced a serious issue with duplicate bundle discounts being applied to a live customer order despite the discounts being deactivated in the app. The discounts were not clearly visible on the product page/front end, but were later applied unexpectedly during cart/checkout, resulting in two separate quantity discounts stacking incorrectly on the same order. This caused confusion for the customer, disrupted a genuine sale worth over €1,300, and resulted in non-refundable Shopify Payments transaction fees. To be fair, the support team was responsive, escalated the issue internally, and accepted that the issue originated from the app behaviour. However, after this experience we no longer felt confident using the app on a live ecommerce store. I would strongly recommend thoroughly testing all active and inactive discount configurations before running this app on production traffic.
Developer reply ·
Thank you for your kind words! We're delighted to hear that the changes we implemented have positively impacted your experience. We strive to address any issues our users face promptly and thoroughly. Your suggestions are incredibly valuable and enable us to better serve you and all our users. Thank you for helping us improve. We look forward to continuing to support your translation needs! Best regards, Lewis and Nico (the Locales.ai engineer who addressed your metafields question)
Tapita’s support team has been amazing. Their assistant helped me set everything up quickly and walked me through the critical SEO improvements my store needed. They even fixed issues I didn’t realize were affecting my ranking. The app is easy to use, and the service is genuinely top-tier. Highly recommended!
Misleading Performance Guarantees, No Accountability, and Disregard for EU Protections We joined AdScale after two onboarding calls with Daniel, where we were promised results within 2–3 weeks and a minimum 4× ROAS. Instead, we spent over €2,800 through their platform and saw only one attributed sale — despite using a stable, previously successful ad account with the same products, website, and creatives. We reported technical issues early in the campaign and received no meaningful response. There was an 11-day gap in communication, even after escalation was promised by their senior team. To this day, those problems remain unresolved. When we requested a refund, AdScale acknowledged that the service did not meet expectations, but refused to accept any commercial responsibility. They repeatedly cited internal policy and the fact that ad spend was paid to Google/Meta — ignoring the role their system played in mismanaging those funds. What’s especially concerning is that while AdScale has an office in the Netherlands and clearly targets EU-based customers, they appear to disregard EU commercial law obligations. Instead, they rely on internal policy and the fact that their headquarters are in Israel as a way to sidestep accountability. This use of jurisdictional loopholes to avoid offering refunds or proper redress raises serious concerns. Many of the 5-star reviews on their platform appear to reflect early onboarding impressions, not long-term outcomes. In contrast, our experience aligns closely with several well-documented negative reviews — poor performance, lack of support, and refusal to take responsibility. We strongly advise caution. If your campaigns underperform or something goes wrong, you’ll be ignored, and AdScale will offer free platform credits rather than resolving the issue or acknowledging fault. That’s not acceptable for a business-facing tool handling serious ad budgets.
Developer reply ·
Hi, Thank you for taking the time to share your experience. We’re sorry to hear that your expectations were not met and appreciate the opportunity to clarify several important points: 1. Performance Expectations & ROAS Claims AdScale does not promise guaranteed results. During your onboarding, we shared the average ROAS seen by new clients in their first month (around 4×), clearly stating that results vary significantly based on factors such as: -Product-market fit and pricing -Website UX and conversion flow -Competitive landscape -Creative effectiveness -Traffic quality and campaign structure Your campaign ran for only 22 days — a time frame that is generally too short to evaluate performance or allow the platform's optimization algorithms to adapt fully. 2. Technical Issues & Attribution Gaps You raised concerns regarding reporting discrepancies. These were addressed by our support team, including guidance related to Shopify's updated checkout flow and the importance of placing tracking scripts in the customer events section to ensure accurate attribution. While certain purchases were not displayed in the AdScale dashboard due to script placement, we demonstrated that conversions occurred and were attributed to your campaigns directly within Google and Meta platforms. 3. Traffic & Optimization Despite the reporting gap in our dashboard, your ad spend did generate meaningful traffic. Our system uses real-time signals from multiple sources, including Meta conversions and upper-funnel actions like product views and add-to-carts, to drive continuous campaign optimization. 4. Refund Policy & Accountability We understand your disappointment. However, the ad spend was executed as directed and generated platform-verified results. As such, we did not find a basis for refunding media spend, particularly as the funds were paid directly to Google and Meta. Our internal policy aligns with standard industry practices in this regard. That said, we regret that your support experience did not meet expectations. Our team followed up and extended platform credits as a gesture of goodwill, and we remain available to resolve any outstanding concerns. 5. Jurisdiction and EU Customer Support AdScale serves EU-based clients with full respect for applicable commercial law. While our headquarters are in Israel, we operate globally and do not use jurisdiction as a means to avoid responsibility. We strive to be transparent, responsive, and fair in all cases. 6. Reviews and Long-Term Performance The majority of our 5-star reviews reflect the long-term experience of businesses who use AdScale for months and beyond. While early onboarding feedback is important, sustained results and continued support are at the core of our service. We hope this clarifies our position. We welcome any further discussion and genuinely wish your business success, whether with us or any future partner. Sincerely, The AdScale Team
Working as intended. We needed incremental shipping with exclusion on upsell products, and they helped us to set it to work. Nice and fast support through chat.
Developer reply ·
Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.
Very useful. Excellent and very helpful support.
Developer reply ·
Thank you! We're always happy to provide quick and helpful assistance whenever you need it. Best regards, The GoodApps Team.
The Back in Stock Pre Order app by Shopify is a lifesaver for managing inventory and customer demand. I needed some customizations and they handled it swiftly and effectively, saving me time and headaches. Money well spent for anyone serious about staying on top of stock availability!
Data Export IO: Reports with Shopify has become an indispensable tool for my e-commerce operations. Its user-friendly interface makes it easy to create and export reports without any hassle. The powerful analytics capabilities help me track sales, inventory, and customer behavior in real-time, giving me a competitive edge. The ability to schedule automatic reports ensures I always have the latest data at my fingertips. Highly recommend it for any Shopify store owner!
