Shopify Inbox

This is good, requires a little learning. Would be great if it could take other actions additional to answering, for example, making a note on the order if it refers to one, or maybe a flow that takes the chat and emails it to increase exposure, particularly where answers can be harder.

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as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming it as we learn but all good news. We would like to add product photos to customers looking for a styles look. Thank you, Cristofer

及时 专业

LE RISPOSTE SONO BEN STRUTTURATE E IN CASO DI NECESSITA IL MESSAGGIO IENE INITRATO ALLA PERSONA FISICA. MOLTO SODDISFATTA .

good

So easy for my customers to message me and I love that it informs me immediately, unlike an email.

i am wondering if you review all our previous replys to clients and then use them as a guide for you AI RESPONSEs i hope so

Every store must have the shopify inbox app. it eliminates 80% of time spent answering customer questions, improves search and discovery, eliminates 80% of the time spent searching for things, and it should become the central point for interaction for everything as intelligence increases. I am improving it everyday as much as I can because it can handle queries beautifully. It used to be really bad, that's why i preffered to have it turned off for 2 years. Before, you would receive notification for a new chat long after the customer left the chat but now, they are instant.

I think it's a good tool for the job. I'm learning how to use it. Keep up the good work.

keep it up.

Me parece una app bastante funcional. Aun me falta explorar varios procesos de gestión. Pero hasta este momento, me ha agradado esta app. Gracias!

Bom dia, Muito bom, recomendo! Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site. Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site. E está tudo configurado corretamente...

Very pleasant and easy to use; the AI responses are scary accurate

If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox. The problem above is solved on 26 Aug 2026. We are back on shopify inbox again. Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.

The app is great it does what its meant to do and i am satisfied.

Customer Service is exceptional.

franchement surtout après l'intégration du IA c'est génial !!!!

I love the fact when the customer respond a response is already typed in the reply

いいですね！！　使いやすいです

Die App macht was sie soll. Sowohl die Einstellmöglichkeiten für automatische Antworten wie auch die Nachrichtenbearbeitung selber ist durchdacht und funktioniert gut. Einen kleinen Verbesserungsvorschlag hätte ich noch: Die App zeigt, wie üblich, an wieviel Nachrichten noch nicht gelesen worden sind. Das ist aber meisten irrelevant. Richtig gut wäre ein Posteingang wo man möglichst leicht oder standardmäßig nur die Nachrichten angezeigt bekommt auf die noch niemand geantwortet hat. Das ist nämlich in der Kundenbetreuung ausschlaggebend: unbeantworte Anfragen.

Very helpful replying back with the customers when I'm not around to communicate with them.

optimal

Ai good!

Very useful app.

Very Very good so far! Saving me time already.