Shopify Inbox

This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable it due to repeated mistakes that have negatively impacted my bottom line.

Bonjour, Le widget Chat de la boutique en ligne / Shopify Inbox affiche un bouton « Se connecter » avec une couleur violette imposée. Cette couleur ne respecte pas toujours l’identité visuelle des marques et peut nuire à la cohérence graphique d’une boutique. Nous avons besoin d’une option dans les réglages du chat permettant : - de choisir la couleur de fond du bouton ; - de choisir la couleur du texte ; - ou de masquer complètement le bouton. Les réglages visibles de l’embed ne proposent pas cette personnalisation, et le CSS personnalisé du thème ne peut pas atteindre le bouton puisqu’il se trouve dans un Shadow DOM. Même une surcharge JavaScript dans layout/theme.liquid ne permet pas de le modifier de manière fiable. Une option native de couleur ou de masquage serait importante pour préserver l’identité visuelle et l’intégrité des marques utilisant Shopify. Merci de transmettre cette demande à l’équipe produit concernée.

Shopify Inbox should be connected to the major sales channels of Email, SMS, WhatsApp. This app isn't designed correctly because it should be integrated with the channels that Shopify Messaging is using. Ideally when you send a promotion, you can just allow customers to message you back and convert them directly in chat. The PMs here should look at how ManyChat works and build a more streamlined integration between Shopify Messaging and Inbox. This should also integrate with other sales channels like FB Messenger or IG DMs. There should be automation features where you can send leads to the cart directly from a DM.

Overall, Shopify Inbox works pretty well and I’m happy with it. The main issue is the z-index/layering of the chat activation button. The chat button often overlaps or covers other important elements on the storefront, such as the cart drawer, Quick Add buttons, and email pop-up windows. It would be great if Shopify could provide better control over the chat button’s z-index or update its default layering behavior so it doesn’t interfere with other storefront elements. Everything else is pretty good — this is just a small but quite annoying UI issue that I hope can be improved in a future update.

I can't open the chat box, it keeps showing 'Error occurred' 'Please try again'

I was really happy when the AI was working, but it suddenly disappeared. Now I have to respond to customers manually instead of the AI agent. Could you please check why this happened?

App easy to install and get working. You can ONLY change the color of the background and text, but you cannot change the color of the text area. That means, it you change the background to blue, then all the background is blue including the chat area

I like it, but it lacks several features * API , I want to pull the messages * I can't just reply the message via email * On mobile, I can't just open the web-version of Shopify Inbox * it always send notification to one email, it should go to all emails

a nova atualização está pessima! Não pede email do cliente e se você não estive online pra responder, não tem como responder mais depois como antes que a resposta ia pro email do cliente.

There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.

Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.

its good, only problem is you cant copy/past images and links....very annoying when trying te help a customer

무료로서는 너무좋습니다. 그래도 폰트 크기 조절만 가능했더라면 더 좋았을텐데 쪼금 아쉬워서 별3개만 드립니다. 나머지는 딱히 불편하것 없이 잘 사용중입니다.

1) Has unoptimized JavaScript which slows down site loading 2) Lacks integration with Knowledge Base 3) Can only configure one contiguous available time span per day 4) Can't integrate chats from multiple stores Still, not bad for a free app.

The app works great, but I need to be able to (automatically) translate instant answers to customers language (i.e. Dutch for Dutch customers etc). Please implement this, thank you!

not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about

I really do not get any nptiofications on this app or alot of inbox from my customers from Shopify Inbox. I really do npt know too much about it and wouldlike to know more about it and how to utilize it more for my customers.

Auto generated answers are not accurate, and there really isn't any way to fix that. Better than nothing, but it's worth paying for a real inbox app.

It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.

A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming! When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently. The phone app on Android is especially temperamental.

It bugs me that even if i answer quickly it always goes to an email even if they are still on the site. I'd like it to be more of a real time app instead of multiple emails back and forth! Otherwise it is very handy to use and have chat on your site and yeah, it is FREE. works well on computer or phone. So - I was giving higher score but dropped it down to a three because reviews are not all legit.

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

So far so great - now to see if it works - I am reasonably sure it will - the hitch will be how often I can check it and follow up. More stars with more time. Your online assistant was also very helpful. R.

a CAPCHA would be helpful. I'm getting more and more spam in my inbox

Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

es cómoda y práctica para los clientes

MACOS版での日本語入力がおかしい

Issue: 1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword. Store owner need to try different keyword multiple times to get correct item. 2. Does not support reply to specific msg. 3. Auto reply msg will marks as "read" , so owner will miss visitor msg.

I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.

Eigentlich ein wirklich tolles Tool! Wir verkaufen jedoch international und es gibt keine Übersetzungsoptionen. Das ist sehr mühsam, weil wir immer alles in Google übersetzen müssen um dann antworten zu können. Hoffentlich gibt es dafür bald eine Lösung. Das wäre ein Segen Auf jeden Fall ist die App sehr zu empfehlen!

The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything. The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.

All good but I really wish there was a printing icon to print out the complete message

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...

Its a decent free app and will continue to use. Its very basic with no options for ticket agent allocation and no reporting. It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess

God chatfunktion, men jeg kan ikke se noget data/analyser på henvendelserne, svartider osv. - det er rigtig irriterende.

please add more AI. should be able to answer flavors available, whats in stock, etc.

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.

A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。

You cannot change the "Chat with Us" title on the app, please help with this. Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.

Thank you very much for this work, but a lot of things are missing: 1. Search in messages (you may suggest connecting an external database or google sheet) 2. It is extremely important to link the conversation to a specific order. Otherwise, the conversation is lost and will no longer be found 3. Often messages are not sent the first time and you need to resend them again and again

It will look a lot cleaner if there's a hyperlink rather than sending the whole link

It's nice, but there’s definitely room for more improvements!

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

ok

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

Not being able to hit return whilst replying is a real issue. So painful!

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear. I have tried refreshing my browser and everything. Please help.

im just at 3 stars cause its a little iffy.. but does its job

nice

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.

It's attracted Marketing Consultants who promise that paying them will make me rich. So far the only outcome is that I'm spending money and not seeing results.

The app is good but customer cannot receive instant reply from shop.... i hope there will be improvement. Customer need to refresh his browser to check our reply.....

I wish there was more flexibility in the front-end interface

Many of us shopify people run multiple shopify stores, I'd like Inbox to stay logged in across multiple accounts at the same time so I could get chats from all on the same iphone

A good way to communicate with customers.

so far so good

its been good, but there isnt

It works really good, but there are some things which you can't change. 1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good. 2.) You are not able to change the chat symbol to match the CI of your site. 3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile. So if you are looking for something more designable, I would recommend something different.

Would be great if there were additional features; 1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing. 2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.

please improve shopify inbox

Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy

Good basic tool. Would be nice to have more features like what is in the Shopify Support teams chat.

Works fine - but doesnt make any sense that it no multi language. Shopify build it and Shopify build markets / Translate & Adapt.

If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.

needs a photo of staff

Buena

Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.

Would love more options/flexibility to configure. Esp the "Pre-chat Form" which I understand the purpose of, but I reckon a first name and email is all that's required. I.e a function to disable last name field would be great. Because often the less data we ask of users, the better the uptake.

there is no unsend option or Text bold feature

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.

traffic but no sales

This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!

I don't mind the chat. I don't need to be notified of every reply if I'm online talking to the customer. I was still being notified of replies an hour after a conversation ended. it was annoying. I also shut off the email notice I had over 100 notices in my inbox. That seems extreme.