Shopify Inbox
by Shopify · launched
View in Shopify App Store ↗Reviews (5778)
Still early days in the use and development process. Be great to have this connected up to our customer service email and a way for a conversation to convert into an email in our customer service email for further AI CRM training
Was a 1-star, edited back to 4-star! Shopify has fixed the customer log-in requirement! HURRAY! Now we have an option to collect Name & Email only. This is a great move Shopify. Only room for improvement would be handoff from AI agent to Human, we turned it off only due to not knowing what the agent was up to - otherwise it actually did everything great.
Developer reply ·
Thanks, and following up on my email: there is now a middle option, not just the sign-in toggle. A new Inbox setting lets customers share their name and email to start a chat without signing in, like the old Inbox, so you get contact details for after-hours follow-up without adding login friction. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you now have both paths.
So far it has been a very good experience.....Keep going!
Me gusta ahora con los agentes antes me parecía básico. Unico detalle a mejorar: la personalización del widget para hacer la letra mas grande o el icono mas grande si q se pueda personalizar aun mas.
Developer reply ·
Gracias por tu reseña. Nos pediste más control sobre la apariencia del chat, y esa opción ya está disponible. En el panel de control de Shopify, ve a Canales de venta > Inbox y haz clic en el ícono del lápiz junto al nombre de Inbox. Se abrirá el editor de temas en la integración de la aplicación Inbox, donde podrás ajustar el tamaño del texto, el tamaño del botón del chat y los colores para que el chat sea tan visible o discreto como prefieras.
Jól működik. AI asszisztens hiányzik belőle. Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
It works well, but it'd be nice if it had more data as to the customers activities on-site....Zoho apps have this and their not native...I'd think it to be quite easy to include this on a native shopify app.
Developer reply ·
Thanks for the kind words and the thoughtful suggestion. Deeper visibility into on-site customer activity is a great idea for Inbox, and we've shared it with the team that builds the app. If you'd like a rundown of the customer context available in conversations today, our team at help.shopify.com/support is happy to walk you through it. We appreciate you taking the time to share this.
日本語圏の一部の環境において、文字変換確定のためのEnterキーでチャットが送信されてしまう問題があります。お客さんが困っています。改善お願いします。
Not too difficult to use, with the chatbot assistance.
La respuesta es muy lenta me gustaria que mas personas puedan responder no solo 1 como puedo expandir el plan, habra videos de como manejarla mejor
We've been using this for a few over a year now. This has been effective at engaging customers and answering questions. We've had at least 100 conversations (a meaningful number for our store), and the app has worked well. However, after a full year, we wish there was more progress towards integration with additional apps and experiences. Why is it that every messenger app the world over can have an App ecosystem, and Shopify HAS an app ecosystem, and yet, we can't access customer Messenger (Shopify's own SMS and Email app), or Subscriptions (also a Shopify App), or Flow (for automated emails and other customer-specific actions), etc. The lack of progress on features is astounding and shows the lack of vision and ingenuity of the current powers that be at this company. I wish they would use their new-found AI prowess to start accelerating customer engagement feature integration within their own native ecosystem of apps and services.
Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order. Cons/Needed improvements! 1. The saved quick reply options character limit is too low. 2. I hate that conversations expire, they really need to stay active for at least a couple months! 3. I wish it would automatically merge all messages from the same customer/email address... I can have 7 different chats from one and it's really hard to track. 4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first. 5. It would be really nice it it would allow Excel files to be attached. 6. I hate all the spam emails I get that seems to be connected to the app.
Da mobile funziona molto bene, da pc desktop si perdono troppi secondi prima di arrivare alla chat vera e propria. Un'altra cosa importante, se un cliente ha nel frattempo un carrello, lo stesso si può vedere nella colonna a destra ma la descrizione delle varianti viene nascosta.. ed è importantissima.
Pretty easy to use. The only disadvantage is that sometimes does not send notifications on desktop
An easy app to use but I wish there was a silence option for out of hours questions
Easy, Smooth and Responsive. The integration is great and all the tools help manage a busy chat que.
App ist praktisch und hilfreich. Es nervt nur das das Fenster immer automatisch offen ist.
In overall, it is a good app, with smooth integration on a phone, which is crucial. But I miss one key feature: The fact that it doesn't integrate with the contact itself, and so that you have the history of the chat in the contact for all to see, is a mystery to me. Update --> be able to reply within the conversation would be a big +
Inbox works well. The only down side is that it will be used to contact you about "helping your business". It cn be a bit of a back door for people trying to sell you stuff. For client relations and contact it works great but be prepared to get spammed.
Great little addition and easy to manage app. Would be even better if there was a notification of msg and how long they have been waiting. Highly recommend!
Ottima, potrebbe essere sicuramente migliorata, ma offre una buona integrazione e permette di gestire una chat in modo rapido ed efficace.
It's doing its job. however it could be smarter now that we are in the AI age. There are 3rd party apps that are much better and can act as agents with pre and post purchase support. The existing AI replies are 99% just wrong and seems like it doesn't learn from previous correspondence but rather just collects data from the product pages which is not enough.
A very useful tool for keeping in touch with customers and potential customers
Great feature. The only thing that I'd suggest is the ability for merchants to contact customers regarding their order, using inbox.
More features would be nice. Ability to flag or label for followup for example.
I would like to see Ai in the automated responses. It's nice to have to help draft a response, but would be even better to have automated as soon a s a customer chats.
Train your AI replies and it gives adequate first answers - rest is up to you but it's quite good at giving suggestions
