Pixc: AI Photo Resize
by Pixc · launched
View in Shopify App Store ↗Reviews (431)
Developer reply ·
We're really sorry to see your rating. We'd love the chance to understand what went wrong and help resolve any issues you ran into. Please reach out to our support team — we're committed to making things right.
It works sometimes, but it's not easy to find the file I want to work on, even if I search for the product name or the file name using the app search. I used the free resize given upon install. After I subscribed and paid the cost, it assumed the ones I used for free were the same for the paid version, so I ended up paying for what I used as a free user! So I need to pay for an individual resize or upgrade to a higher tier!! I was scammed for 0.50$ to resize one image!
Purchased $5 per month option. But it does not allow me to use the product.
Developer reply ·
We're sorry to hear you're running into trouble accessing the app after subscribing - that's definitely not the experience we want for you. Please contact hello@pixc.com so we can help get you up and running quickly.
too expensive
Developer reply ·
Thank you for the review. We work hard to keep Pixc affordable, with both subscription tiers and a Pay As You Go option so merchants can pick what fits best. We'd love the chance to chat about your needs — please reach out to our support team and we'll do our best to find a plan that works for you.
Werkt niet naar behoren, veel geld betaald !!
Developer reply ·
Bedankt voor je feedback en het spijt me te horen over je ervaring. We hebben in januari contact met je opgenomen, maar hebben geen reactie ontvangen. Mocht je in de toekomst hulp nodig hebben, dan helpen we je graag verder.
J'ai payé comme me l'a demandé un assistant de cette App pour pouvoir redimensionner mes 13 000 photos et enlever les bordures de toutes mes photos et après des heures de redimensionnement d'image, j'en ai encore tout un tas qui n'ont même pas été retouchées et impossible de les retoucher car l'application ne me propose même pas de les retoucher. Je me retrouve donc avec un travail fait à moitié par l'application bien que j'ai pourtant payé pour avoir un travail fait correctement et surtout complètement. J'ai envoyé un mail à l'assistance, j'attend leur réponse car je suis vraiment déçu d'avoir dû payer 19.99$ pour un travail aussi bâclé.
worse experience ever, app charged 39.15$ at the time of activation and did nothing instead of providing resizing 50 images free.
Horrible App, left all pics with white frames. Now I have to reinstall 100 plus pictures. Worst experience.
Developer reply ·
I'm sorry you encountered some difficulties using our Photo Resize app. We contacted you a few times to see how we can improve things for you. Please don't hesitate to reply to us so we can assist.
1. Doesnt resize all images so the store looks worse, some images are really big some are really small. 2. Takes a long time, 6400 pictures to resize on my site took 48 hours total 3. corrupted some product pictures so now when I klick on the product it says the product doesnt exist. Good concept, poor excustion
Developer reply ·
I'm sorry to hear about your experience with our app. This shouldn't take long to process 6,400 images. We have reached out to you to assist you on your concerns.
Didn't change my photos, They seem out of sorts, and nothing is uniform. everything is a different size
Developer reply ·
Thank you for sharing your concern. We'll be happy to assist you further with this. Our team will make sure to update you on the thread that we already have.
Resized all images to have large white boarders? Site speed was slowed down by this. Cannot reccomend.
Developer reply ·
Thank you for your feedback and I'm sorry to hear about your experience with our app. The Photo Resize app currently works by adding borders to adjust the aspect ratio of your images. We are releasing new set of features soon that should be able to help you with other types of resizing and image optimization. If you would like to resize your images in a different way, please reply to the email that our support team sent to you. Again, apologies for any inconvenience.
Did I spend almost $50 just for this? It's looking very small and it's worse than before. I want to reverse it back! Very unhappy with what it looks like right now!!!!!!!
Developer reply ·
I'm sorry to hear about your experience with our photo resize app. But, I appreciate you reaching out to us. We have emailed you to further assist you with your concern.
Aucune utilitée, je suis obligée de repasser derrière chaque photo, car soit elles sont grossit soit elles ont un tour blanc autour, autant les faire à la main... 1 par une....
Developer reply ·
Merci de nous faire part de vos commentaires. L'un des membres de notre équipe a déjà contacté pour vous aider avec votre problème.
When I first purchased the app, I thought I was going to be able to resize the images to the specific size that I needed but there was no option to do so. So after I paid per image and had all my images resized I realized that there was no option to set my specific size without upgrading. So then I upgraded to the monthly subscription to be able to set my max height/width and then realized that this doesn't apply to images smaller that what I set my max width to. I really would like a refund. I was not aware of the amount of limitations that came with this app.
Developer reply ·
Hi there, I want to apologize if we didn't meet your expectation. We've sent a request for Shopify regarding your refund request. Please check your inbox folder to check our email. Thank you.
I just ran this app for our store to resize 676 photos and I don't see any difference. I just paid for the premium version...I would rate this ap higher if it worked. Please get in touch.
Developer reply ·
Thank you for letting us know. Our support team has sent an email to you to help investigate what happened here. Please check your spam folder too. Feel free to reach out to us at hello@pixc.com if you have any additional questions.
So far I am not to impressed with this app. My photos are not all the same size. I don't understand what I paid for, because it did not do the job it was suppose to do.
Developer reply ·
Hi Amy, I'm sorry you have had a poor experience. I believe our team has been in contact with you and is handling your concern. If there's anything else we can do to help, please let us know.
The app is not the Resize. You photo will remain the same size. They just add white border on the existing picture. If your website background is white, the same as the border color they added, the pictures will still look in different shape. If you choose a different color border, the pictures look even odd. If you are looking to make the listing pictures the same size, look for other app or do it manually by yourself.
Developer reply ·
Thank you for your feedback. We sent you an email to try and help you resize your images. We'll look out for your response.
Just bought the premium and had it running doing its job.. so i thought... the same pics that were not size correctly were ... shocking.. still not sized ??!!!?? and this is the PAID version. I emailed twice still havent heard back. Going to have to resize manually. I wish this app would be more specific in what it can do and not do... buyer beware. Stick w free plan. The same results as paid.
Developer reply ·
Sorry to hear that you’re having issues. We did email you this morning. Could you please have a look to see if our email went to your spam folder? We would love to be able to assist you.
I just used this app, I do not know how people can give it 5 stars! This is a waste of money, it did nothing for my images, they are the same, no changes at all. Don't bother wasting your money, it does not work :( Very disappointed. I will remove it.
Developer reply ·
Hi there, I'm sorry to hear that you're having trouble resizing with our app. We've reached out to via email you so we can assist. It looks like you have been able to resize 51 images on your website however if there are some that have not yet been resized, please let us know. We look forward to hearing from you.
This app is an absolute joke. It does nothing at all other than taking your money. Does not change the size of your pictures on your website. Customer service is less than helpful, just asks you to resize more images (spend more money) to get it to work. Don't waste your time.
Developer reply ·
We're sorry for the inconvenience but we do appreciate your review. We replied a few hours ago to the Shopify support ticket that was initiated earlier. Please check your spam folder if you haven't received the email. We would love to help you.
Thank you. It did NOT work. Images in my store are still all different sizes. Your app does not work for me
Developer reply ·
Thank you for taking the time to review our app. We're sorry to hear that you're having some issues. We'd love to help you get this fixed right away. Please check the email we sent yesterday (please check your junk folder too).
The worst app ever. This app is a shame they do not make all images square they do not restore your images if you want it... Plus there is always issues! Do not download this app!
Developer reply ·
Thank you for your review. Just reaching out to let you know the app has been redesigned with a brand new UX/UI. We would love you to try it again. Please reach out if you need help with anything.
TERRIBLE!!!! Ask for help since I have thousands of pictures to update and this service take forever. Found 20000 images and has been running for five days and not even half way done! Never heard a work from customer service..... Customer service just saying wait.They didnt make anything.
Developer reply ·
We're sorry for the technical issues and for the inconvenience we caused you. We did reach out and I understand that we were able to fix your images by manually resizing them. Please let us know if there is anything else we can help you with going forward. We are always striving to improve our customer support and technology for our merchants.
This would only be worth anything if you had product images on plain white backgrounds, as all it does is add a white background around the your image. Not sure how this was rated so high, but don't think that this will resize or crop your images, that's not what it does.
Developer reply ·
Hi there - unfortunately when you wrote this review Shopify did not have the feature for us to reply. We add white space so we don't crop anything out of the image. Our app resizes product images to be square so everything sits align as this is a major problem for merchants. We are working on a smart cropping tool. And will be in touch when we have this.
This app cropped my photos horribly and I was unable to use them. Unfortunately, I did a bulk edit of over 1200 images. I immediately restored them on my site. I contacted customer service for help, but they they stated NO REFUNDS. Not even a credit. WASTE OF TIME AND MONEY