Vintagepillowsstore

Though we apologize that you have had a less than perfect experience with the app your review about the customer service is blatantly false. Our team went the extra mile to customize the app for your site vintagepillowsstore.com and enabled the importing of handmade products. We have the entire trail of emails and chats to prove how our team responded to each of your queries. Many a time you have threatened us for giving a 1-star review and demanded solutions within 1 hour. As soon as you messaged us for low-quality images we forwarded the query to our tech team to get it resolved. We take pride in helping our clients to our best abilities. We strongly believe that the review is misguided and it also does not reflect well on your store vintagepillowsstore.com.

Hi there, As we bill through Shopify, we must receive your approval prior to being able to charge you. We can see that you selected and approved the charge for your plan on June 11th, 2019 at 2:49AM EST. Regardless, if you feel you may have selected the wrong plan or weren't happy with the product, we will gladly refund you. Please contact our help team at help@rewind.io to arrange for your refund.

Hey, the app does notify when a product already added to the store, please update the importify extension to the latest version. here is a video on how it works https://www.loom.com/share/307c45b43f55444d91bd76d299ae4ee4 , if you still face issues after updating the extension to the latest version contact us and we will help you with it. thanks.

In our app description, and also through the export setup, we clearly state that the option to export products is limited to stores with less than 3000 products. Moreover those alerts this customer decided to keep with the export process and exported his pages, blog posts and themes, being alerted that he was going to be charged $15 for that. After exporting those elements, we got him complaining by mail that the products were not exported. We replied in a matter of hours explaining what we just said, and the customer threatened us to write a bad review if he didn't get a refund. We refunded the $15 as we have no issue to provide refunds if the customer is not satisfaied. But still, we got the bad review. 🤷‍♂️

We're sorry for the technical issues and for the inconvenience we caused you. We did reach out and I understand that we were able to fix your images by manually resizing them. Please let us know if there is anything else we can help you with going forward. We are always striving to improve our customer support and technology for our merchants.