Globo Product Options, Variant

The issue was finally resolved, but the process was stressful. I have been using Globo for several years. After encountering an issue, I was asked to uninstall the old version and reinstall the new one. Unfortunately, this left my existing configurations unavailable and affected my website for about three days. However, I want to update my review because Globo's development team ultimately intervened and successfully restored all 192 of my existing option sets, which I greatly appreciate. I am therefore grateful that the problem was eventually resolved and that my years of configurations were recovered. My main criticism remains the migration process and communication: a long-standing customer should not be asked to uninstall an existing setup without ensuring that the migration and technical support are immediately ready. Thank you to the development team for finally resolving the issue. I hope future migrations will be handled more smoothly.

When it comes to customer services they are right on point and very helpful

The issue I had was only 50% fixed and the customer service rep was very focused on getting a review but really, the issue wasn't fixed.

Rosie is Awesome She spent a very long time helping me out and making sure everything was exactly the way I needed it. I'm still in the trial so I haven't even spent any money on this app yet so that should let everyone know the type of service you'll get if you work with these people. Update: Unfortunately support did not continue to be as outstanding as I initially commented It's been back and forth for them basically blaming me for not getting the functionality working I see myself moving away from the app as soon as I can. It's unfortunate because from what I see this app could really do what I'm looking to do However there seems to be a communication block between me and Vietnam where the support is based out of. I have found another app that can do what i am looking for and the support is better then Globo so i am now uninstalling it.

If you are thinking of using this app to customize various products at your POS, take a closer look. This app does not allow you to have multiple products with the same SKU and different customizations in a single sale. Only one of the products will have the customization data. This defeats the main purpose of an app like this at POS. It would be important for the development team to come up with a solution.

Support is really good! Mike was the person who was really helpful! But when I tried downgrading my plan, I got charged a yearly value instead of the basic plan being FREE!

I am waiting half an hour to someine answer on chat, i reopened chat and showing connected, but no one answering

UPDATE: After being begged to leave a review, and thinking everything was great...... I discovered it was not. The issue got worse! Each time I reached out I was asked "which option set" and I only have 1! I was asked fro screenshots - even through they were provided. This over the course of 3 humiliating days for my webpage and hundreds of complaints! While GLOBO never assisted, Shopify did eventually step in, for a cost, and got it going. _______________ Excellent chat support provided by Henry. Easy to communicate with and resolved an issue in 10 minutes that I had been beating my brain to resolve over the course of 3 days! Highly recommend!

Just started with this app, First Rosie helped me very good but we got a problem now and we didn't found a solution yet.

Used the free version of this app for years. Needed to update some text and was told that I would have to upgrade to a paid version because 'Date Time' field was now a paid feature. In the end they did me a favour because I switched to King which is better and 100% free.

It does the thing and creates variations and removes restrictions, and the system they use is quite robust. More than others. However I had a store with a lot of SKUs and they HAD to be tied to specific variations. Due to the way Globo handles variants, having only one add-on product be created for all of the products I was trying to have variants for just didn't make sense for our inventory management system. I hope they update this in the future where we can leverage this powerful tool because the rules and logic, and interface were very nice.

App is in general okay, support is kinda slow but helped us at the end.

Aktuell funktioniert sie super und wenn doch etwas sein sollte, hilft der Support ohne zu zögern! Stand 28.02.2025 Leider muss ich meine Bewertung etwas heruntersetzen, da einige Sachen (Anpassung der Varianten im Warenkorb - das der Preis zum normalen Preis des Produktes dazugerechnet wird) nicht ordentlich abgebildet werden können und meiner Meinung nach zum optimalen Einkaufserlebnis dazugehören. Der Service war so weit gut, aber nach einer anderen Lösung wurde leider auch nicht gesucht.

Helen is the best part of our customer experience.

They have added automated options to their pro plan. However, in order to add options and automation with tags, you need to upgrade to the max plan. This may be too expensive for just a few small features.

I use this app to charge additional costs for larger sizes of the handmade clothing I make. This app has now glitched twice and not charged customers the correct amount for their orders, so, not only do I pay monthly for the app I am losing out on money from customers being incorrectly charged. If this happens for a 3rd time I will be cancelling this app and looking for an alternative.

The application opens on a home page where it is impossible to access the set options. Information appears on purchase orders that have nothing to do (numbers and letters that mean nothing), options that are now available on the most expensive subscription while they were available on the intermediate subscription. I am very disappointed and seriously considering using another application. Too bad, it was very good before this complex update... I shouldn't have exchanged it :-(

The features work well, but in my cart, the add-ons are displayed in multiple products instead of under the main product like in their demo. I contacted their support about it, and I received the most vague answer and no explanation to why it does that.

Support has been responsive, however I have a couple issues that seem to be unfixable. First when you select options/variants and then add to cart instead of showing only one item in the cart it shows multiple because it adds in the options/variants you select. Secondly when selecting the options/variants before adding to cart it shows as a single price, but once it is added to the cart it then splits the cost out again which doesn't make much sense in my use case where it is adjusting price based on size and is therefore confusing to my customers when it shows the pricing broken down. Really wish they would update this so it had a little more flexibility than is currently built in.

A great app! Lots of options. Does what I want it to do. You can't have multiple option sets per product, but each set has many options so you just have to combine them and that works just fine. Update: Unfortunately this app stops working every once in a while which is problematic.

The app in itself is great but since adding the variants to my products my discount box at check out has vanished

The app is easy to use but does not work with all types of discount code that a shop owner may use. Very limiting overall for a store.

I used this app to help up sell my products. It was an easy process adding to my site....but when i launched my website with a discount code. The discount was not able to perform at all with the extra variants added to the cart. The support responded fast but the error wont be fixed for 2 Weeks which leaves me to figure out a plan b and have to sadly leave this app alone for small issue.