Globo Product Options, Variant

Yikes, where to start? Save your money, save yourself the trouble and don’t bother with this app. Constantly breaks down, corrupting your store without warning, and the app developer never takes responsibility or learns from their issues to do better. I cancelled the app, they were supposed to refund me, two weeks down the line still no refund and no explanation why my money isn’t being given back. And Shopify let’s them!

Had the app for years at the highest level with no problems, then randomly stopped working on some products, conditional formatting completely wrong. Spoke to the chat, advised they had fixed, used once then broke again. Multiple messages and emails and zero feedback except "give us time we are working on it" Zero answers. No fix except "it won't happen again if you create all new ones" I have put hundreds of hours into very complex conditional formatting for over 50 products and they could not have cared less. To have an eCommerce site down for over 24 hours is unacceptable, but more than that, the lack of care and understanding by their chat team and the "we will get back to you when we know" with zero updates is very very frustrating. Will be moving to another app asap

DO NOT USE. Their English is extremely poor. They knock out app settings then deny they ever had them and deny the changes were made by them even though only I have access to the app and I made no changes. Zero ownership taken for their mistakes and point blank refuse to let you speak to a manager. Also back to the poor English - they kept referring to 'past dates' seemingly not understanding that 'past' is something that is in the past, aka, has been and gone. They could not grasp the difference between past and future. Very concerning. Poor poor customer service and poor app that is now extremely expensive too!!

Such horrible customer service! They don't care about the people that are paying their ridiculous high monthly fees. Which keeps them in jobs... They can't make their app work with standard shopify features.

The customization fields in my store are broken and the customer service simply leaves me alone - they don't answer questions - the customer service is critically underperforming.

Great customer service. hats off for that, but this app does not support new Shopify themes. I have been reporting issues from the beginning, but no proper solution has been provided. They keep suggesting we use themes like Dawn, so what is the point of purchasing a new theme? I even subscribed to their third plan. Yes, the app does its job and is good in that sense, but what is the point if it cannot support newer themes? Do not tell clients to switch to a theme like Dawn when they have already paid for a new Shopify theme and your app and are simply asking for assistance. Very disappointed.

App updates are constantly wiping out custom data on my new orders, forcing me to cancel them. I am very disappointed that no effective solution has been offered to resolve this problem yet

A terrible experience. This customer service representative didn't respond at all, was extremely impatient, and just kept repeating themselves.

I really hate apps that show you one price and then charge you more when you log in because you are a Plus customer. That is why you are getting one star: too expensive.

Not worth it and they took money after I canceled and uninstalled the app.

Paywalling 'multiple variant groups' on the same product page to the highest tier - disappointing.

It is not free. They should be clear about that instead they pretend there are free templates and the minute you try to set one up it will ask you to upgrade but provide no information on why you need to upgrade.

Very disturbing and costly experience. After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders. This happened on New Year’s Eve, while we were running heavy paid ads. As a result: Sales dropped sharply Orders came in with missing critical information We faced continuous complaints and operational chaos What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding. Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own. This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone. I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.

Unacceptable billing and support experience. I removed the app on the 23rd, yet I was still charged on the 25th. When I contacted support for a refund, they stopped responding as soon as refund was mentioned. I sent reminders, but received no reply at all. The app itself also has serious usability issues: Bugs appear frequently Performance is slow and sometimes stuck Not reliable for stores that need stability Poor support + unstable product = not worth the cost.

I contacted Mike from support for direct help setting up the application. When I asked if he could assist me with the implementation, he refused and simply asked me to read the full tutorial instead. I need quick help to launch the app, but Mike only sends 5-page tutorials instead of providing actual support. When I ask direct questions, he doesn't answer them - he just sends generic documentation. I would appreciate having customer support that actually helps customers set up and launch their apps, rather than just pointing them to lengthy tutorials.

Unfortunately, this app caused a serious pricing issue across my entire Shopify store. Product prices were correct in the Shopify admin, but once the products went live, the prices were automatically changed and displayed higher on the storefront. This issue affected all products, not just a single one, and directly impacted live sales. There were no new apps installed and no external developers involved. After troubleshooting, the problem was immediately resolved once I disabled the Globo app, confirming that the app was the source of the issue. This kind of behavior is critical for any store and can easily lead to loss of customer trust and revenue. I would not recommend using this app unless you are prepared to closely monitor pricing on your live site.

Free-trial is useless because you can't set price.

Extremely Disappointed — App Not Working & Poor Support Response I’ve been using this app for a long time and initially trusted it because of the positive reviews. Unfortunately, it’s no longer performing as expected and has created a lot of confusion for our customers. The main issue is with the feature that should allow customers to buy an additional product (in our case, a rubber sole along with our Kolhapuri footwear). Customers think they’ve added the rubber sole to their cart, but it doesn’t appear in the final order — leading to a messy and frustrating experience for both our team and our customers. When we reached out to support, they simply raised their hands and refused to take responsibility. Instead of offering a proper solution or follow-up, the issue was brushed aside. We were genuinely hopeful that this app would enhance our store’s functionality, but it’s turned out to be unreliable and disappointing. I hope the developers take this feedback seriously and fix both the technical issues and their customer support approach.

Super hard to use, I can't get the changes to reflect. I always have to contact support. Changes are not shown immediately, you have to add products. Modifying anything is a pain. It also creates multiple products for each variant so the store is full of products now. You have to be super patient and then wait a day for each support answer (from the US). since their support is in another time zone, probably Asia....

Pretty awful. Things were going okay in the beginning and then ll of a sudden, the selections were not being sent to us. Our customers were selecting their scents but the Globo app was not operating properly and we were getting no selections. We thought our customers wanted us to pick so we randomly sent them selections. Oops! Now we are having to refund people. Not good. They claim it's because of another app we use but it was working fine for 6 months. We will be deleting this ASAP.

Funciona mal

Après avoir échangé avec Sarah par e-mail et après qu'elle m'ait confirmé que cette application était en mesure de répondre à mes attentes sur le plan gratuit, j'ai fini par télécharger ladite application. Quelle erreur de ma part d'avoir fait ça car rien n'est aussi simple et fluide que décrit dans les avis. Un vrai casse-tête à paramétrer et en plus, rien ne fonctionne vraiment comme il faut. Je ne parviens pas à faire ce que je voulais avec cette application et pire encore, une opération simple et basique comme ajouter un prix différent par option de variante est payante. Je voulais ajouter plusieurs photos sur chaque option mais cette application semble limiter le nombre de photos par option à 1 seule photo par option. Je pensais avoir trouvé une pépite avec cette application et j'ai en fait perdu deux jours pour rien à m'attarder sur ça. Vraiment très déçu. De plus, le chat est vraiment tout pourri car sur n'importe quelle autre application Shopify ou tierce on peut envoyer des photos ou des captures d'écran via le chat pour mieux s'expliquer avec fluidité lors de problèmes rencontrés et là même pour envoyer juste une seule photo c'est pas possible. Donc si même le chat est tout pourri, franchement ça fait vraiment pas sérieux. Franchement je m'attendais à beaucoup mieux mais là, c'est raté.

if you are existing Free user of Globo Product Option, Do not ever try the trial, it does not allow you to switch back to the "Free Version" if you cancel the trial and are forced to pay the subscription fee. The only advise i was given is to uninstall the app and reinstall back but all my options will be removed and refund in App credits. and the new 'free version' does not come with the features which I am having previously.

not working, support team not replying

Phew. This is a really tough one. Unfortunately, it doesn't work directly with the Horizon theme from Shopify. I think that should have been the bare minimum. I got the annual version, and now it doesn't work. Support told me to contact Shopify — that’s not how you create satisfied customers.

App has a lot of great features of setting up options, BUT there is no tracking of orders that your option set was used. Talked to representative and asked what the orders in the past 30 days is used for and she said it didn't track the option set orders?... Analytics is a basic need for companies and this app can't do the basics

I'm currently paying for the app twice. I signed up for a yearly subscription. I then deleted it briefly because it had a bug, and reinstalled it after 10 minutes. Now I've already paid the annual subscription and still have to pay monthly. This is fraud, and they don't see it and don't help. Be careful with this app! It's fraudulent.

Doesnt give half the messages that ar filled in

Tried this app, lot of issues.. Support is terrible

Terrible Customer Service.

Changing my 5 star to 1 star again: The app is fantastic but customer service is absolutely terrible. They don't take your issues seriously and try to cut corners. They ask for information about the issue. I get them the information from my customers and provide it to them. I even had to give my customers compensation so I could help the developer better. They proceed to completely ignore my e-mails for 3-4 days with all the detailed information about the issue without a single confirmation, then repeat to tell me I should ask for information from my customers??? Which I literally did and you didn't even read it? And all this only after contacting them 2 times why they weren't responding to my e-mails. In short: THEY DON'T EVEN READ YOUR E-MAILS. Their customer service js not organized and a mess. MIND YOU I PAY THE HIGHEST PLAN with 'priority support'. It's just a joke. They will probably still not know what im talking about in this review. It's hilarious.

Chat isn't working and the product does not allow to set quantity/inventory available with each option.

They intentionally make it difficult to use the free version so you would have to upgrade. The setup videos don't work and the read instructions are awful. Just don’t offer a free version then.

Live Chat doesnt work. Store breaks often because of this app. Formatting is a PAIN in the BUTT to do and takes DAYS to complete. No automatic "out of stock" disclaimer and customers can add it to their order, but then get an error when trying to check out with no description, thus you lose tons of sales. Pain and waste of time trying to add new variants and manually get the thumbnails uploaded for each color STAY AWAY!

As a paid user of their Globo Product Options app, I relied on it heavily for my store's customizable products. On January 4th, all product options disappeared from my website, forcing me to pause ads, close my store, and lose significant revenue. Despite reaching out to their support team immediately, the issue remained unresolved for days. They blamed me for "downgrading the app to a free plan," which I did not do. I am the sole person managing my store, and their explanation was both dismissive and inaccurate. This problem occurred after I uninstalled another Globo app (GLO Color Swatch) and tried to update my product options. Instead of owning their technical mishap, they shifted the blame and offered no real resolution. What’s worse, I paid for a subscription from December 24th, but the app stopped working entirely from January 4th. When I requested a partial refund for the unused period, their response was vague and unhelpful. It was only after I contacted Shopify Support and explained how poorly I had been treated by Globo that they finally offered a credit. I would not recommend this app to anyone running a serious business. If you rely on smooth functionality and responsive support, look elsewhere.

The app is decent, but the customer support is extremely disappointing. When I reached out about the price add-on feature being unavailable, the response I received was unclear and unhelpful. Without the price add-on, the app became unusable, and I had no choice but to uninstall it.

Cancel subscription

Would highly not recommend. Look for a different company that stands by their product. We set everything up correctly on our website. Because of a glitch in THEIR software not being compatible with a feature on shopify they gave away thousands of dollars of product away for free. When I contacted them about the issue they offered a measly 15% discount off the subscription price. A whole $15 dollars compared to the thousands that I lost because of their mistake. Im lucky I caught it when I did. They also couldn't guarantee that this wouldn't happen again either. They clearly don't stand by their products and don't care about customers whatsoever. They just want your money

Their customer support is very, very poor. I tried the paid version, but the support team member couldn't care less to help.

terrible - never found a use for it and they continued to charge us after we removed their app!

Where do I start, excuses and lies for over 12 months. Customers select products and the pricing dosent come up. The price will come up as free to the customer. Globo kept saying it was the settings and instructed me to make the changes. Worked once then reverts back to $0.00 for the variant, thousands of dollars lost. We kept going around in circles tor about a year then I was finally told I was using the old version that was more tha a year old. I was perplexed as I gave globo access to shopify on a few occasions to fix the issue over the same period. When updating from old version to new the data is all lost and you need to start from scratch, also the pricing is higher. All along I was made to feel it was my fault but in no way shape or form was it. In the end Helen from globo's excuse was we are in Vietnam???

horrible support, tried for 4 days and could never get a response , or straight answer . deleted the app and installed avis plus

Es gehen leider keine Kommer beträge

After several hours of no response to my chat inquiry, I finally responded to the reply I got back and left it for over 5 days with no response. Terrible app with non-existent support.

Stopped working with newest Shopify update - no resolution In over a week.

Been trying to get help from support but everything in vain. I had been using the free plan previously which was working as per my needs but now the add on price does not reflect during the check out.

I wish I loved this app but the customer support is horrendous. My team and I have said we will make any time work to meet and figure out the many bugs in the system… but the support team from this app keeps not responding. I would love to figure out the errors and get this app working for my site again. I’m paying monthly for something that isn’t working.

Customer service is terrible. They had no idea how to help with the issue I had to YouTube it

I never could get the app to install. It would get to step 2 of 4 and then just freeze. Uninstalled and tried again and same thing.

This app is very aesthetically pleasing BUT has some very serious limitations and when I inquired about it they didn’t really seems to care - it was like oh well so sorry You can offer a selection that adds more then a qty of 1 of any sku to the cart Example - if you wanted to allow for a selection that added a qty of 2 tires or bolt a etc - the app can’t do it - only can add a qty of 1 of any sku to your cart I even tried my own workaround - making it 2 options a Ex) Tire #1 and Tire#2 and the customer can select both but yet only 1 gets added to the cart Other app we used does this but didn’t have as nice as a layout Guess I wasted many hours for nothing and it really was disappointing the lack of effort and empathy i recd in their response

I'm sad to say that after using this app for over a year, I'm having to write a negative review as the programmers are seriously ruining this app. As an experienced programmer myself, I'm fully aware of some of the backend stuff that can be done. Now all of a sudden, the "programmers" say that the field names are only allowed to be shown on the cart and ultimately the packing slips rather than the labels (what the customers see cleanly on the product pages. So instead of Stain Color: Dark Walnut on the cart, the customer sees stain-color-memorial-clock-1. Support says that I have to change all my field names to be the same as the label across my at least 100 options that I've built over time instead of actually fixing the issue on their end. This was working fine previously for like a year or more as-is. NO LONGER RECOMMEND THIS APP!!!

Use 5 different languages and the T-Lab translation app for our store. the app runs well but its not possible to translate the content

Options wont disapper, although the app has been deleted.... Usability is also horrible in my point of view

Would prefer to give it no stars. Broke the cart and wouldn't help as they had too many other pending requests

I've contacted customer support 3 times now with no response. The app was easy to configure but when my customer clicks "add to cart" the price disappears. ... I'd love to get a response from customer support to get this resolved. Especially since this is a paid app...

Great product options but sadly no inventory for each customisable bit so if for example one of something is limited you cannot provide an inventory. I only found this out once I’d uploaded tons of products options. Disappointing. Plus the customer support didn’t seem to help Me and gave me answers in “liquid” format. I’ve ended up deleting most of the option sets I had created. Plus it took me ages to work out how to get started as the walk through screen grabs are not easy to follow.