Globo Product Options, Variant
by Globo Options · launched
View in Shopify App Store ↗Reviews (5062)
Ottimo servizio! Assistenza rapida, gentile e disponibile a risolvere qualsiasi problema.
Sometimes wonky app, but fast customer service and fixing problems when needed.
Very helpful for my store. When I had an issue, I contacted the team and spoke with Rosie who was fast with replies and fixed my issue quickly.
Nice app with a nice team, and they help me with the website basics setting up in his specific department Thank you so much. Really appreciated
A big learning curve -BUT the product works PERFECT for what I need. I have an event business and we need to collect a lot of information from the clients, and this tool makes it so that we cna do all of that in one transaction, instead of having to email them back and forth. I ended up having to upgrade for some additional functions, but I like how they only have two tiers, free or paid, and the paid one isn't terribly expensive.
It wasn't as easy to use as I thought. Support helped me right away and Mike was great!
It takes a few steps to get it right, but it does exactly what it says it does. Helen was able to help me very quickly with setup.
Its a really good app with a vast variety of different usages. Making your products more dynamic and customizable. Its realtively easy to handle and works very good. The many templates make it so that you can implement these features pretty fast. Having your cutomers engage more with your products, customizing them or adding accessories is very useful. The support is very nice and helpful. They answered fast and could help me exactly the way I needed. But the app also has its limits. I personally couldnt find all features I wanted to have, but thats okay. Beside that I find it a bit lacking in the visual sense. There arent that many personalisation options. Unless you know code you need to contact the support for features that should just be simple options to begin with.
After using this app for a considerable amount of time, I wanted to update my original review and provide a more balanced perspective. Overall, this app has become a valuable part of my store. It allows me to create product groups and cross-sell related models and accessories exactly how I want. The grouping options are flexible, the display is clean, and I particularly like that it can show product images/icons for linked items, making it easy for customers to navigate between related products. My original frustration came from an issue that caught me out during store development. The app stores certain product information (particularly images) at the time a product is linked, rather than automatically refreshing when changes are later made in Shopify. For example, if you change a product's main image after creating your links, the app will continue displaying the image that existed when the link was originally created. This is something users need to be aware of when managing their catalogue. In my case, I initially viewed this as a major flaw because I expected all linked content to update automatically. However, after working with the app for longer, I've learned how it behaves and simply factor this into my workflow when making product changes. As long as you're aware of this limitation, it's manageable. To be fair, the support team did investigate the issues I raised and the developers took the time to respond. While I still believe clearer documentation around this behaviour would help new users avoid confusion, I also recognise that the app itself delivers what I need it to do on a day-to-day basis. No app is perfect, but this one has helped me build and manage a large number of linked product groups successfully. For anyone considering it, my advice would simply be to understand how linked product images are handled and keep that in mind whenever you update products in Shopify. A solid app overall, with a few quirks that are worth knowing about.
After struggling for a little while to get this to work (I couldn't get the options to appear on my product's page), I messaged support with a quick description of my problem. Without me having to lift a finger, the issue was fixed in just a couple of minutes. Rosie also matched the widget to my shop's theme with just a few more minutes of waiting. It's hard to believe all this was possible so quickly with just the free tier! I look forward to playing with this tool some more!
Great app but not suited for my particular use case. I've tried a bunch of other similar apps and this one, imo, is the most logical and easy to use.
There are some things like data sync that you cannot do yourself. I was having old deleted sets showing on my site and needed to have them fix it via chat. It was a quick fix once we found there was a problem, but it shouldn't have been a problem to start with. overall though its free so I can't complain too much.
I have been working on my shopify website for 3 days straight trying to do one task that I thought was simple. It turned out I needed Globo product options to do the task and with the help of Mike I managed to do achieve the result I wanted within a couple of hours. Thank you Mike - the screen shots were very helpful tools to use.
assistenza ok, app carina per selezionare piu varianti
Had an issue with some add-ons that belong to a main product that has already been deleted, appearing to charge a customer twice, however spoke to Rosie and the team managed to sort the problem.
This app is very useful, and I appreciate the regular updates that keep it among the best in its category. I did encounter a critical issue with a new feature when using it for the first time (hence the one-star deduction), but the team resolved it promptly after investigating. I’m especially grateful for Clara’s help.
The team helps with the issue promptly and fix the problem quickly! Thank you Rosie!
This was my first experience with the Globo app and it has been excellent. After upgrading to the latest version, I found the process of creating option sets to be much smoother and more intuitive. The support team was fantastic—specifically Clara, who was incredibly helpful and prompt in troubleshooting a few issues I encountered. Overall, a very positive experience!
After trying out various other option apps, I’ve come back to Globo Product Options for the 4th time! The reason I finally chose them was the outstanding support. Clara provided lightning-fast answers to my questions and helped me solve my problems right away. I’m really happy I settled on this app.
Great experience so far. Team has been prompt in giving quick responses and fix to our small issues in the process of implementation. Just one suggestion please work on the live preview section. More than 90% customers shop our product on mobile device and we expect live preview to be seen as they type customisation inputs. Currently they have to scroll up and down to be able to see previews.
A bit expensive for what it is but it works great and the support team (specifically Clara) is very helpful!
Quick and direct! great help in the time of need
I haven't gotten a chance to really use the app yet, which is why I can't give 5 stars. However, I did interact with customer service (Shout out to Rosie) whom was very responsive and helpful in correcting my website. Thank you!!
Mike was very helpful I had an issue with Shopify not allowing me to add more than 100
Customer service is exceptional. I had Steven and Helen helping me. They were super helpful and would get back to me very quickly with solutions.
buona ma difficile da istallare e font modificabili solo con premium
I just purchased the app. The design is nice, but I'm having trouble installing it. I'd like to thank Henric for his quick responses to my questions via chat. He responds quickly to any issues I encounter. :)
Soluciono mi problema y pude avanzar con lo que yo deseaba, Rosie me ayudo mucho con mi trabajo. Buen desempeño.
Useful app for creating custom options within products. Henry was quick to address any issues we had with the setup. However, more support is needed for theme scheduling.
(Still testing, rating may change) Helped fix problem with the theme I'm using. Unsure if there will be more problem(s) (hopefully not), but their support is good so far. (Also happened to be same/similar time zone, so it works out better in my favor). If you want to know, they're based in Vietnam (or at least that's what the app store says). Current con that I found for now: -Option sets/globo cannot detect if product(s) are already used in another option set(s) or not. In this case, it will overwrite it with the latest option set. But said product will still be in the option sets that chose it.
やりたいことはすべて叶わないけど、 オプション設定のアプリの中では良い方だと思う。 ChatのサポートもAIに翻訳してもらいながら英語でなんとかできるので、 日本人でも問題ない。
I had an Issue today regarding my updates not actually updating but reverting to the original state. I opened up the live chat and in the time span of 1 minute Henry answered me. He actually solved the problem, which wasn't easy I suppose and in no less than 10 minutes I could make changes and updates as if nothing ever happened. Great work!
I find this app very useful, however it is hard to navigate. I have reached out to customer support numerous times and always been given a solution very promptly and accurately. If the customer support was not this good, I would steer clear as I have no experience with anything however they've always been available and very helpful
The app is very good, with many options for product customization and it's easy to set up. However, the fact that the price add-ons are considered as specific products is not what I expected. For orders discounted with a minimum quantity of items, the add-ons will be counted as a separate item, which is not good. The add-on should be set up as a variant of a product, and not as a product itself. If this is not a problem for your store, I would definitely recommend the app.
Very helpful! This app allows our organization to create a comprehensive sales page that clearly presents the many available options for our annual event. It makes it easy for participants to tailor their experience — all in one place. So much clearer and more efficient for everyone involved! Also, the customer service has been excellent — responsive, timely, and quick to resolve the issue I encountered. Removed a star for the very basic look of the option form.
Superbe aide, de la part de Gemma, rapide et efficace Merci beaucoup
The app is great, has some issue, but Helen is always there to help :)
The app works well and was easy to setup. Support was most timely and helpful. The free version doesn’t offer much in the way of formatting without knowing a little css but at least it did allow for that.
can be somewhat tricky to learn but the customer service has been quick and fixed all my issues. I will continue to use them
The app is fairly easy to use. There are a few things that could be easier but once you get into it it's not bad. They do have great customer experience if you get into a jam! So definitely would recommend this one for your customizations.
I have been using this app for 2 years now and it has completely transformed the way I personalize my products. This app is a game-changer for anyone who loves adding a personal touch to their experience. Key Features: User-Friendly Interface: The app is intuitive and easy to navigate, even for first-time users. The clean design ensures that you can find all the tools you need without any hassle. Diverse Customization Options: From themes and wallpapers to fonts and widgets, the range of customization options is vast. I was particularly impressed by how easy it was to mix and match styles to create a unique look. Real-Time Preview: The real-time preview feature is a lifesaver. It allows you to see exactly how your changes will appear before applying them, saving time and effort. It combines ease of use with creative freedom, making it suitable for both casual users and hardcore customization enthusiasts. I highly recommend giving it a try—you won’t be disappointed!
I use a few Globo apps and their company support is amazing. There are one of two features I would add in this app, but generally, it seems extremely customizable.
The support is great and they will try and help when possible. The time delay is a bit of an issue though with being GMT+7 hours and sometimes you have to wait a day for things to be done. But the app is great value.
This app lets me set certain prices for custom products. I wish there was a way to add photos to certain items within the app. Overall I like how this app works.
Great app. A little on the pricey side but the support is great.
Hello, The support was so good with me, they answer first about the request, and after with the solution. Helen it was perfect in her job!
Friendly costumers service. Rosie was sweet and knowledgeable.
très bonne application, dommage que l'on ne peut pas cumuler plusieurs jeux j'ai contacté le service client pour m'aider. Mike a été d'une très grande aide. Merci beaucoup
PREMIUM PLANを利用して半年ほど経ちますが、最近はアプリの日本語対応もがんばってくれているおかげで、特に不便なく利用しています。 問い合わせサポートも迅速かつ的確で、メールを送るとすぐに返事がきました。Thank you Helen ! ひとつリクエストするなら、Proプランで増える機能（自動化）がどんなものなのかもっと詳しく知りたい。デモストアを見てもよくわかりませんでした。
The app has been very useful in enhancing my product pages. If there are any issues their customer service is great and works fast.
There chatbot and their service was really very fast, helpful and fantastic. Helen's service was amazing. I appreciate
This app works great for the most part. Every once in a while I have issues. Customer service is great but the time zone difference made it take a while not that that can be helped. Still overall satisfied and had a great experience with Helen.
Helen was really quick and efficient at responding to our question and could tell us what the limitations of the app are. She really helped us to make a decision about what we need to do for the future. For now, the app doesn't allow you to link through to products so customers can view what they are receiving. If this feature was added in the future, it would do what we want.
4 Stars: Product features are limited - but easy to use 5 Stars: Great customer service. After struggling with a feature, Helen was very responsive and solved the issue in just minutes. Extremely happy with her work! Thank you Helen
I would like to have had more control over the widget as someone who is on a free plan; yet the fact that you can reach out to one of their team to change the basic look of the widget is great. I had Helen help me tody, and she was so quick and efficiently edited the widget for me while staying in contact with me via email. She was lovely and I appreciate the help!
Globo is very responsive and helpful! I was having an issue with add-on products, specifically a message stating items were no longer available and they explained the cause for the error. So far, my experience with the app and customer service has been great!
The app is easy to use and even though we faced many complications, the support team are very helpful and respond quickly most of the time. I recently chatted with Helen from the support team and she was very helpful and responded to my inquiry right away.
the app is great for what it is used for! I had a few issues but the support team helped and was super quick and efficient. Now I can not wait to make online shopping so much easier for my clients
Helen was able to help me with my problem and I really appreciated that cuz I was having a lot of difficulties in the beginning
I downloaded the app, very easy with the assistant of tutorials and printed information. The app has meet a requirement for our store and very happy with the new custom fields. Thanks to Helen and the support team for providing information on exporting limitations, however a solution and recommendation to another 3rd party via another of shopifys partners has also helped with data migration. The partnership of these additional vendors really does make working on your own store so much easier, particularly when I am very non techincal. Hi -Fi to Globo Product Options - whoop,whoop - Dallas
Overall great app i am excited to have it to my shop, help support was also super prompt and did help me solve some issues i encountered.
Customer Support is very very good. I was paired up with an agent named Helen they were able to fix my issues in a timely manner and also gave me updates as my issues were fixed. Highly recommend !
