RS: AI Search Bar & Filter

Thank you for your feedback! That was not the expected outcome, and we’d really like to investigate what happened and make it right for you. We’ve reached out to you directly so we can look into this together.

Thanks for your feedback! We are committed to transparency in how our policies operate, so we must respectfully clarify that several statements in this review are inaccurate. Our plans are based on sessions (not individual searches), and internal activity from logged-in Shopify admin accounts is not counted toward usage. Merchants receive automated email notifications at 90% and 100% of their session limit, along with visible in-app alerts, so there is advance notice before any limit is reached. If a plan’s session allowance is exceeded, the app temporarily pauses for the remainder of the billing cycle and automatically reactivates at the start of the next cycle, or immediately upon upgrading; it is never permanently disabled. We aim to provide timely, reliable support across time zones, and we’re happy to review usage together and help choose the right plan to ensure everything runs smoothly.

Hi! Thanks for your feedback. Rapid Search does not permanently disable Shopify Search & Discovery. When enabled, it replaces the storefront search experience by design, but Shopify’s native search is fully restored as soon as Rapid Search is disabled or removed. We apologize for the frustration. We reached out to clarify this misunderstanding! :)

We apologize for the confusion and inconvenience! Thank you for your patience while we sorted this out. Since this review was posted, we’ve had a meeting together, implemented theme updates, and worked on the requested development to improve your setup. If your experience has improved, we would truly appreciate it if you could consider updating your review to reflect the current status. Hoping to hear from you soon, Kind regards, Rebeka from the RS team:)

We regret that you changed your 5★ review to 1★ and we're truly sorry for any inconvenience. We’ve already reached out via email to resolve the issue of the search being disabled after exceeding your subscription plan’s limits, and we would be happy to investigate and help resolve the other questions as well! We truly value that you’ve been with us since 2022, and it’s disappointing to hear about your experience — our team would love the chance to make things right.

Thank you for your feedback! We sent you emails to better accommodate our service to your needs, we are looking forward to your reply. We maintain full transparency around plan limits, with automated notifications at 90% and 100% of usage, as well as a small overage margin to provide flexibility before any limitation occurs. Open communication is very important to us, and we remain available to work through this together. Kind regards, Rebeka from Rapid Search

Thank you for taking the time to leave us a review. Could you please provide more details about the issue? We track searches for statistical purposes and sessions for pricing. If you believe any of this data is inaccurate, please let us know. I assure you, if there is an issue, it is not intentional. We sent you two emails already regarding this problem. Looking forward to your reply. Matt from Rapid Search

Thank you for your feedback. We are committed to providing the best user experience, so we deeply apologize for this bug. Our team has already fixed the issue and we notified you about the updates via email. We take your concerns seriously and are committed to addressing them properly. Therefore we sent you an email with further details and questions. We are looking forward to your reply, Thank you so much, Matt from the Rapid Search team.