Shopify Subscriptions

初回の商品と2回目以降の商品を異なる商品に設定することができればよかった

should be able to add items via export and imports

I can't pause my customers subscription. Who made this?

Not simple still having issues with multi pack units

1) Unable to create subscriptions for entire vendors at once 2) Unable to easily change date of next shipment (can only change frequency)

need technical background to understand it all. not easy to add

I can't find the option to localize this app...

My customers have been having trouble skipping, pausing and cancelling their subscriptions

can't easily find how to change the language on this - it's for monthly donations not products

Give my customers more flexibility to manage their subscription. They should be able to add, change and grow the subscription.

No me gustó que se desprogramó uno de mis contratos

Great idea but the app is a little buggy. Sometimes customer don't realize they've signed up for the subscription and the manage subscription page is showing us as an error for the customer. Not the best customer experience and i am hoping it will be resolved soon.

So many issues with customers adding their addresses and being rejected when the address is correct. Also, cannot send a client a Pay Now link if it is subscription based product. With modern e-commerce, that's the quickest way to lose a customer ready to purchase on the spot.

It’s ok but I would like more control to edit contracts when customers have alterations to their contracts this should be easier to manage.

It's frustrating that Shopify Subscriptions doesn't offer better in-app analytics and subscription management. Key use cases that are missing for us include by-store (physical retail) subscription pickup reporting. Each store struggles to review how by-store subscription pickups will happen in any given period. Additionally, there is little in the way of notification functionality to let us know when a new customers subscribes or cancels. We have to monitor this ourselves. Frankly, I believe this app could be so much more functional if Shopify would invest more in it's own app ecosystem instead of allowing third parties to milk Shopify Pro customers like us for every dollar just to implement a reasonable Wine Club (our store's use case).

My customers are unable to canel or suspend

It's really too basic. I created my own custom software to manage my subscriptions business. Now I only use this app to add the subscription widget on my product page but that's it.

We haven't used this yet so we can't rate it.

too difficult

The customer can't cancel their own subscriptions. Poor customer experience.

does not let the customer update or amed the subscription - fags oan error so low score

The Shopify Subscriptions app is easy to enable, but that’s where the positives end. The feature set is extremely limited, with little flexibility, poor visibility into subscription issues, and insufficient tools to manage failed payments or customer experience. For a native Shopify app, this feels unfinished. Fine for the most basic use cases. Merchants with real subscription volume or customer expectations should strongly consider paid alternatives.

Customers cannot find the unsubscribe easily.

its impossible for customers to cancel a subscription through this app. if you are doing large numbers of subscriptions this would be SUPER CHALLENGING! For my small business the free part outweighs the inconvenience of the customer needing to email me to cancel vs doing it themselves.

Not very customizable on the front end, instructions are bad on how to customize if at all possible.

buggy

I wish it was easier for us to access and change customers subscriptions settings on their behalf

Convoluted

customers can't adjust on their end

Needs Major Improvements for Real-World Merchants I really wanted to like Shopify Subscriptions — it seemed like a clean, native solution. Unfortunately, it falls short in a few critical ways that make it hard to manage customers and maintain trust. First, subscription pricing doesn’t update when product prices change. Customers continue seeing old prices in their accounts, which causes confusion and unnecessary emails trying to clarify what they’re actually paying. This should be basic functionality. Second, there’s no way to “Ship Now” or manually adjust the next processing date. That’s a major frustration for both merchants and customers. When someone wants to move up their next order, the only workaround is to cancel and start a new subscription — which is clunky and completely unnecessary. I’ve contacted Shopify multiple times, and while support is friendly, these limitations have existed for months with no sign of change. I love Shopify as a platform, but this app feels unfinished and lacks the flexibility that serious subscription businesses need. Please prioritize these features — they’re essential for merchants who rely on subscriptions to keep customers happy.

There are a lot of featurs that i wish this app had.. namely i wish there was a way that you could see when a subscription was going to be coming due in a whole schedule and not having to click on them individually to see the next subscription date.. also wish they could select the day that they want their subscription to renew. or adjust the date that they picked.

This app works for a very basic/specific use case, but I would not recommend it for anyone with lots of subscriptions. Here are the main issues we ran into: 1. No API. Even though Shopify has a GraphQL subscriptions api, you can not view/edit subscriptions created by apps, so it doesn't help here. 2. No ability to search subscriptions. 3. No way to create subscriptions from the Admin Dashboard. 4. No way to find failed payments so we can follow-up with customers. 5. The UX for updating a payment method is confusing. You have to add a payment method to your account, and then update the subscription payment method. Customers often miss the second step. 6. Cancelled subscriptions can't be restarted. Subscriptions can't be deleted. 7. The export UX is a bit inconvenient. You have to keep the same window open, even if it takes 30 minutes or an hour to export. It would be better if it sends you an email with a link instead. 8. No activity log. We can't see what emails were sent, or what updates were made on subscriptions. Don't get me wrong, this app works fine for a very simple use case, but it's missing some important features for advanced subscription users.

Why isn't there a way to alter CC charge date?

When I have different variants on the subscription, it doesn't show the right sku on the order- which SUCKS. So I don't know what the customer actually wanted.

Leider kann man die Abo-Läufe nicht auf ein fixes Datum einstellen.

Needs more customizations.

Fouten bij aanpassingen abonnementen: frequentie en artikel Fouten bij data: slaat regelmatig data over.

It's just about OK. We had (and continue to have) glitches moving across from Recharge (that got expensive). Really basic subscription stuff like a customer wanting to postpone an order by a few days just doesn't look possible. Even the support help couldn't do it. Having significant doubts about this after a time-consuming migration. Be careful of this app - if you need anything above a super-basic sub, it's unlikely to be what you want...

A bit limited at this time. We were hoping we could do a limited time subscription (for example: a 12 mo. plan), but that is not possible. We also were desiring to send a different product or product bundle each of those months, but you are limited to the same item(s) every month.

The app is functional and you can't beat the cost...but it leaves a lot to be desired from a subscription app, a few of the issues we've run into: -customers can't edit their subscriptions, so people have to cancel and resubscribe if they ever want to add items, or edit quantities - even if people wanted to 'shift' their subscription delay it by less time than skipping a whole shipment (they can only skip/pause/cancel and update billing info) -when recurring orders are generated, they commit the needed inventory, but when the order then goes through the process and gets fulfilled the committed inventory is stuck as committed and requires a lengthy support ticket to resolve - this is happening with every SKU variant on every subscription order so it very quickly becomes a phantom inventory commitment problem -There's no forecasting or upcoming order view, even if you export the contracts it exports in Shopify's variant ID (not our SKU#s or UPCs that we would need to cross reference for forecasting purposes) -There's no way to contact the current subscribers or a given item with a message or new item (i.e. one item is being discontinued and replaced with a like item that they'd likely want to subscribe to) -There's no setting/way to apply price change logic, if you have prices change, your current subscriptions are stuck at the old price unless you manually change each individual one (I understand how this might be a desired behavior, but that should at least be a setting or option "use current price" or "use original price") -The app auto-tags orders which is handy, but we have no control over what the tags are, the logic applied, or anything....it's stuck with what the developer set (and you can't even see/change it, you just have to guess based on observed behavior) Those are just a few of the pain points to managing it as we grow (for context we've been using this app since its 'early access' days and have several hundred active subscription contracts). But again....you can't beat the price.

This probably has potential - but has serious limitations if you sell physical product. The biggest gap is that it will not allow the customer to select their shipping method at checkout - it just auto-selects the cheapest one and does not present any others. Additionally it does not work with manual payment methods - does not allow your customer to pay by ACH, wire, etc.. It seems as if this was only created with low cost digital products in mind.

At first this app seemed great, but half the time there are glitches when I There is no way to see data about how many people have their subscriptions active (total) for fulfillment & no way to make all the subscriptions charge on the same day every month. You cannot edit the dates at all. This app could be really great, but it seems it was rushed and a lot of basic functions are missing or glitchy.

Minimal ability to edit the text, leading to confusion over terms. Specifically, the bottom text about cancel/pause/renew -- very handy, agree with it entirely on principle, I wanted to (but could not) edit the text to point out that this is for the subscription purchase and not the one-off. The formatting left it a bit vague. Colors do not pull dynamically from BRAND, which feels an odd and uncomfortable choice to leave off. Unsure when subscriptions bill -- the first of the month? The day customers sign up? This is not a setting nor was easy to find out when installing the app. Options were unclear. I can add an option to send weekly or monthly or annually, I assume that's how often to customer gets charged? Would request clarification on wording in the dashboard so I can offer better thoughts. At first I took it as "oh, customer can be charged for 3 months, and then I'll mail... once... a month... no that's not right..." While installed, there was a conflict where the subscription app was duplicating in my footer. This is not a mark-off of the app, may be a theme issue, but mentioning it for dev exploration. The checklist in the backend upon install did not check off steps as I was going through them, which lead to considerable worry and time spent over exploration: "Am I doing this right, is something not clicking, what is happening." Overall, the idea is GREAT as a starter. The execution needs review, the backend communication needs review. Will keep an eye on app to see if work continues.

I wanted to switch from Skio but quickly ran into a show stopper: The delivery interval dropdown doesn't support days (my supplements come with a 45-day supply). I expected more from a company like Shopify.

-Can't translate -Subscription appear both in product page + footer -Sometimes it can't add to cart -There should be a dedicated subscription page with bundle selector. -I hope shopify will improve the product because I was waiting impatiently for this app to be released.

Only good for a store that sells one item. No discount codes can be applied which means volume breaks don't work.

Nice, that Shopify makes an own Subscription app which is free, but unfortunately it only works with "new customer accounts" which is pretty bad when you don't want to use these (because of bad brand experience and no design control).