Shopify Subscriptions

nothing but problems

TERRIBLE! I have just spent 2 hours trying to get this to work. Shopify support has no clue what they are doing. The widget will NOT embed onto our store. I've tried everything! Hours and hours wasted.

L'app ne fonctionne tout simplement pas. Aucune commande générée en 3 mois malgré plusieurs contrats actifs avec des moyens de paiement qui fonctionne. Plusieurs centaines d'euros de CA perdu et aucune explication ni solution de la part du service client.

This is a nightmare and should just be taken off as an option. Use a different subscription app if you're wanting to do them.

Not usable. No matter what I do, when you try to add an item to the cart, it says "Variant can only be purchased with a selling plan." I've contacted support and they have no idea what's going on either and that it's a backend problem only they can fix.

nada

There is no way to reach out to customer care. If storefront has "Toggle" Style selected - when switching the Shopify Subscriptions widget from subscription to one-time purchase, the hidden selling_plan input retains the subscription plan ID. The one-time selection is therefore NOT added to the cart as a subscription. Tested it, thankfully did not make it live, this would really make the customers mad.

Unfortunately, this app has had a significant negative impact on our business. The biggest issue is that when a customer changes a product variant, the purchase option automatically switches from One-time purchase to Subscribe & Save. In our experience, this resulted in customers being enrolled in subscriptions they never intended to purchase. I arrived at work on Monday morning to find that nine customers had been subscribed incorrectly, and one of our long-standing customers, who has spent over £30,000 with us, decided to stop buying from us because of the experience saying we are a company trying to deceive and scam. I contacted Shopify Support expecting there to be a setting to keep One-time purchase selected by default regardless of variant changes. Instead, I was informed that this is simply how the app is designed and that it cannot be changed through the available settings. If you plan to use this app, be aware that it may not work as expected straight out of the box. In our case, we needed a developer to implement a custom solution to prevent the purchase option from changing automatically. I hope Shopify either adds a setting to control this behaviour or changes the default functionality, as it has the potential to create confusion for customers and unnecessary issues for merchants.

het past zich niet automaitsch aan als je de prijs aanpast!!!! dit heeft mij veel geld gekost

We have been experiencing ongoing issues with customers not being able to modify their own subscription details properly. This has caused a lot of extra communication and confusion between our team and customers. I have already contacted the app support team regarding this, but so far it seems that they do not consider it to be an issue on their end. This has made the communication quite difficult. At this point, we already have many customers using subscriptions through this app, so uninstalling or switching the app is not a practical option for us. We really need these issues to be properly reviewed and fixed.

Customers are allowed to choose a subscription, get the discount and then cancel the subscription after they have used the discount for the one purchase which defeats the whole point of a subscription. Customers must not be able to cancel until a minimum of 2 successful subscriptions.

I have subscriptions but it keeps going back to the set up so I can't see

No es suficentemente flexible

I need way more options. I want to switch from Bold Subscriptions to use the shopify subscripitons but there's not enough flexability.

Zero functionality, no ability to search, lots of bugs that caused quadruple charging of some customers, support refuses to assist.

you need to allow users to customize apperance.

Does not allow you to see a list of contracts by plan. Does not allow you to export your subscribers. Does not give you any flexibility or management options.

Poor ability to search and edit subscriptions

very limited

very limited with giving customer flexabilty

you can't set up a fixed date to charge customers( on the first day of the month for example)

it is limited - customers want to be able to add one off products to their subscriptions and can't. It's also not easy to find a customer within the app. It's very limited.

randomly stopped loading on my website

i've tried to cancel this multiple times but i'm still getting charged

There needs to be a search bar for contracts

It looks awful. Please allow more customization options for the widget so it can be on brand.

It does not seem to work

confusing to set up

the radio buttons for subscribing are seven screens below my check out screen, no one can find not will they scroll that deep to subscribe I'm not happy

customers can unsubsribe right away, take the discount and run...not okay

ne fonctionne pas sur le panier, uniquement une vision de réductions

It doesn't appear near "add to cart" as an option. Its at the very bottom of the page where no one goes.

No se ve en mobile

Da problemas a los clientes al darse de baja.

It sucks you can't adjust the price of them. My product's price has been lowered. The subscription doesn't change.

i dont understand how this works

There is no customer service when help is needed, and the link to manage the subscription on the customer side never works. I constantly receive requests from my customers asking for updates.

Não permite que o cliente edite seu pedido. Não permite determinar a data de faturamento do pedido

the reporting is very weak. we cant' see next order date without clicking into contracts individually. it makes inventory management extremely cumbersome

the features are rediculoously limited and you can't move up a sub date or change the date or do barely anything. Horrible features.

Once a customer's card expires, they update it, but it still doesn't register in the system so their order keeps declining causing me to cancel on my end for them and them starting over from scratch. I've had multiple complaints about this.

Hola, quiero reportar un problema con las suscripciones de ChatGPT. Después de cierto tiempo, la plataforma deja de permitirme colocar labels o etiquetas en mis conversaciones, lo cual es muy complicado para mi trabajo porque manejo muchos proyectos y necesito organizarlos correctamente. Las etiquetas funcionan al inicio, pero luego desaparece la opción y no puedo volver a usarlas. Esto afecta mi productividad y la manera en que archivo y gestiono la información. Agradezco que puedan revisar este inconveniente o indicarme si existe alguna solución permanente. Gracias por su atención.

Very hard to cancel a subscription

Keeps crashing and can't complete set up

limited features

customers can't cancel subscriptions

Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.

terrible. customers cant access their subscriptions to manage or cancel

not a great app for finding and searching contracts

Vraiment difficile de faire fonctioneer les webhooks!!! Je n'ai pas encore réussis... :(

Need to be notified if a customer skips a month. And need to be able to quickly scroll through contracts.

Cannot get customers imported

People cannot cancel or pause subscriptions. It has created issues for us.

My customer cannot remove their card from shopify SHOP and neither can I

This app is majorly undeveloped and has caused me nothing but time, headaches, and problems. 1. No search function to easily look up subscriptions by customer or product. 2. Very limited function for customers, they cannot add/delete products to a recurring subscription or even alter frequency. Causing a lot of wasted time for our staff to help with a basic function. 3. No option to choose a date or have a subscription run early. Usually, resorting to customers having to cancel or our staff having to do a very tedious work around that again wastes time. 4. If you pause a subscription and restart it is for the next billing cycle as originally set up, not for that day. 5. Lots of glitches with skipped inventory and no way to alert shopowner. to skipped subscriptions. 6. Importing from another app is inadvisable. Formatting is a nightmare and even though there is supposedly a failsafe to prevent duplicate subscriptions. We got quite a few, even some in triple. Worse when speaking to a customer that had a triplicate subscription, she only saw one in her account. We have had a lot of cancellations and unhappy customers. Save yourself some time, You are better off with a third party app.

There is not enough data for me to troubleshoot when customers subscriptions need to be managed and now TWICE I have had a customer's subscription skip when they did not want it to. Not card processing issues. The only thing that happened is both customers had skipped the previous month. No help from support.

Needs improvment on customer subscription management side. Broken links and poor flexibilty in subscriptions.

Doesn't link properly with my inventory. I missed 3 months of subscriptions and had multiple customers cancel their subscriptions. I was on with customer service dozens of times but no one could identify the issue. I do not recommend this service.

There should be an easy way to search Contracts..