TikTok

The solutions to the issues required a lot of work on our part. Before today there were no issues syncing. I had to link slabs, was told not to worry about duplicates, then had to go back and delete all the duplicates and redo all of the linking I had just finished. Frank was helpful but the app was not

Horrible, confusing, makes you do a bunch of tedious stuff that's already on my website. Not doing it.

الى الان لم احصد نتائج لكم تجربة الاعلان سريعه وسهله

not so good not so bad.

Impossible de synchroniser les images à la suite de modifications dans Shopify. Tiktok reste avec les anciens visuels des produits et il faut tout modifier manuellement... c'est fastidieux

I am not sure who submitted this, but it we have been trying to get on TicTok since may, I have had heatied conversations with your personell who acknowledged the problem but kept sending me back to go. I lost a lot of valuable time, and money trying to get approved (and I still get emails saying I am not approved) and not being able to sell. This is my prime season and I am just getting up and running. While TikToc is a good tool, the process is ridiculous. I am a legitimate business with my own location, not selling out of my kitchen or bedroom I have had the hardest time because I use my home address as ,my mailing address- (I have a office at home) fmy licensed kitchen is a different address May, June, July, August, Sept, Oct, Nov... We go the ok, then thy took us down ... we cannot talk with a live person, only a bot We are still not in and it's been a year!

ok-

The app wont verify me, it just goes round in circles and it has been doing this for months, I was told i can't link because I am in a probation period as a new seller however I want to be able to bulk upload my items so I can sell them to be able to achieve all the targets to get our of probation.

COULD BE BETTER OF EXPLAINING THINGS.

Complicated and confusing. long and just too many hoops.

Does not work or connect, customer support is also either broken or nonexistent.

The app opens to many tabs to create the outcome

Had to reload page a lot

TIktok Shopify combineren duurde 30m qua laden. Matig.

tres dur

Knkkmll

I like engaging with my community but when they ask for my free guides - TT doesn't allow live links so I lose a lot of people bc they either have to type out the url address (yeah right) or go to my link in bio which they don't want to do either. Also, I have been trying to connect my Shopify store with TT shop for over 3 months now and they have not been able to figure it out... I'm still hopeful but my audience is not so thrilled with how long this is taking.

bad experience, really buggy and full of problems everyday

At first I had trouble getting w-9 completed as I had to submit it twice. Now I'm having trouble with the app working through Shopify. The Shop Management page won't load on my office computer but everything else does. There's no true category for my hot sauce and i have to sift through the categories to find that, and the app freezes and refreshes on my tablet. I would do it on my phone but the mobile process makes it extremely tedious and hard to switch between options. All of this because it wouldn't sink without more details. Meanwhile, none of the products are currently showing in my shop. This is day 2.

maximaaa

mes produits sont depuis trois semaines "en cours de vérification" et j'aimerais qu'une assistance me dise pourquoi et ce qu'il faut faire

I trying this app, but don't have a response at this time.

glitches when setting up business account prevented complete set up., No way to work around

First time trying it out, so not sure about my experience yet but the setup was nice and easy

Instalarla es sencilla, ahora falta ver los resultados de esta instalacion.

No configuran bien todos los eventos

The app is okay however, I have tried and tried to set up my shop. You want a FEIN #. Sole Proprietors do not need a EIN # in order to conduct business. I do not have employees and therefore do not need a FEIN #. You have my social security number.

Onboarding was terrible! The product import process is too bulking and auto features are highly inaccurate. The worst thing about this is TikTok encrypts order details in Shopify, so you can't use Shopify or other third part apps to ship items... I understand protecting customer data, but many seek a solution so businesses don't need multiple ways to get orders out the door. Other than that, the app is stable and works as intended.

I still have to wait and see if they merch goes threw

Good for tracking sales data, terrible for fulfillment. Tiktok trying to lock you into their ecosystem and doing a terrible job at it

frustrating. Links broken. Site broken. "something went wrong"....

Seems easy at first but it quickly broke down. It was very frustrating having to update info in all the locations in my Shopify account before TikTok could assign a warehouse. Then, even though my business appears to be verified, I'm now being asked to provide trademark authorization to list my own products that are currently in my Shopify Catalog!! This is almost making me want to give up.

I not selling in PR but TIK Tok Ignore my business, for have my Office in Florida and PR . The Company selling in USA,Canada and Europe .I am sad that not given opportunity to woman disable small business selling in USA for would have a office in PR.

die app ist gut aber der support ist so schlecht man hat ein Problem aber keiner ist da um zu helfen

Integration only works for ads, which I wish I knew before spending hours trying to figure out why my products were not showing on TikTok Shop. Update from TikTok was: "Our eCommerce solutions are undergoing a complete overhaul and eligibility and availability have been restricted due to this. This temporary pause means you will be unable to showcase your products directly from your Shopify store through your TikTok profile. It will not be possible to activate your TikTok Shopping feature at this time, however, we do hope to have a solution to this soon and will be rolling out our new and improved Shopify integration to all our clients. You can still use your catalog to create Video Shopping Ads which will present your products in a storefront-like experience, but this will require a paid campaign to be launched and will still link back to your website for purchasing rather than the transaction being conducted on TikTok."

I love the idea of selling on TikTok. Unfortunately I had a terrible experience with this platform. I was using TikTok shipping which was the recommended method through TikTok. After finding out that all of my sales was shipping free through the TikTok method I created a template for shipping. Even after creating the template for shipping with flat rates, customers were still getting free shipping. There is no way to adjust pricing through the Shopify Platform to counter balance cost so basically all the sales I made, I actually had to owe money due to the free shipping on already discounted organic soaps and candles. I can't use this platform anymore until they fixed these issues.

I am a Shopify seller who wishes to promote her art through Tiktok ONLY. I do not want to sell directly through the app. This is because I have noticed since connecting my Shopfiy to Tiktok, Tiktok has put discounts on my products that I do not offer or want to offer ever for my art. My art comes as it does when I put the price for it. Please help me understand more about Tiktok Shop services for my products and how to gain more control of my products being broadcast on this app. I feel lost and a little overwhelmed by this Tiktok shop feature and need guidance or I will disconnect it accordingly to avoid conflict with my products being mis-sold and discounted to where I may lose profit. Thank you.

Some products merged seamlessly, others will not merge into tiktok shop no matter what I try. still a little buggy.

way too many technical issues, up to date it still will not connect to our tiktok shop no matter how many times we try, it just loads the tiktok shop page and nothing else happens and in the app is continues to say setup in progress. consistent lack of customer service. very disappointing

Unable to edit product dimensions for shipping.

Totally confused to be honest. Seems overly complex, much as Facebook ads did in the early days. We're one company, with one brand, and yet I can't keep count of how many accounts are required to send products to a single TikTok shop & single Tiktok account. We now have an account for Tiktok, another for Tiktok Shop, another for Tiktok business, and now a new one for Tiktok ads? Bewildered. And I've lost all interest. I'll look again in a few years when the Tiktok has streamlined its system and decided what it's doing.

There are some BIG limitations of this app. Firstly (and most importantly), you can only link one Shopify Shop to an Ad Account - which causes big headaches if you've got multiple stores (for example, one per country). By contrast, Meta lets you connect multiple Stores to a catalogue and select which markets they are for; which is a far superior solution than having to make lots of catalogues and ad accounts. Secondly, there is no longer any support for TikTok Shop (i.e. users being able to buy directly inside the TikTok app). This integration was the only way that TTS made sense as a proposition, otherwise it's an incredibly manual and slow process and as a result it's not worth enabling. Again, this is a feature that Meta's Shopify app offers. Lastly, TikTok doesn't support Supplementary Feeds - so if you wanted to add any additional information (custom labels, alt images etc) then it all has to be directly added to your Shopify - as you won't be able to add any further info within TikTok. This is a feature that, once again, Meta (and Google) offer in their integrations. Hopefully they address these issues in the future, but in the meantime the app needs a lot of work to bring it into parity with their competitors.

Mi Tienda es en Espanol, pero esta localizada en Estados unidos y me dice que no puede configurar la tienda y no veo ninguna solucion, porque todo esta correcto

Won't let me connect to my business profile I created in the app. I don't need a separate one for Shopify???

It is not supported for existing tiktok account (not business nor ads) to link with this app. If you already have tiktok account and have built up audiences, then you will have to start from scratch. This app is only for someone doesn't have tiktok account.