Que Shebley
United States
Reviews (17)
staff very helpful and efficient but it ended up their limitations on automating reviews properly with our store just doesnt work and requires many manual steps, it just ended up not being compatible in the end and worth it.
Disappointing. Has potential, but the core features failed to function as advertised. The main selling point, the Image Search (Pro Plan), consistently failed to pull up the correct product, rendering the feature useless for our customers. The standard Search Option did not integrate with our theme whatsoever, preventing us from even testing it. The Upload Button is poorly designed, appearing as a confusing, randomly floating icon (a tiny plus sign and image icon) with no customization options to make it visually coherent or user-friendly for site visitors. We upgraded to Pro specifically for image search, but the overall experience was too buggy and unintuitive. Unfortunately, this app is not for us.
Developer reply ·
I’m sorry! to hear that the app didn’t perform as intended. we appreciate your detailed feedback. We’re already working on improvements for image search and theme integration. If you’re open to it, I’d be happy to help set things up for your store.
this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.
Developer reply ·
Your insights are valuable, Que Shebley! We're pleased you're noticing improvements and will carefully consider your suggestions for better customer service. 🙏✨
so far it seems to be working well, the customer service reassured us about the traffic we were not sure about which is also helpfully.
Developer reply ·
Thank you for your positive feedback! 😊 We're delighted to hear that everything is working well for you so far. It's great to know that our customer service team could reassure you about your traffic concerns. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help! 🙌💙
doesnt work Hello, our app experienced temporary downtime on the day of your installation. We quickly resolved and the application is up and running again. If you re-install, our support team would be happy to support with your setup and first use.
misleading and unclear, why do you post its a trial when its obviously not
Developer reply ·
Dear Que Shebley, I'm so sorry for the confusion about our trial plans. We've just updated our listing to make things clearer! If you'd like personalized help and an extended free trial to test things out, please reach out to support@catalogmachine.com. We're always looking to improve based on your feedback.
so far so good, many options for free which you can't beat plus their support is great and responsive, adding more features soon it seems for email subscription which is great
so far easy to use and helpfull support thank you
lack of support to even get setup, we tried to contact them several times with no response. we suggest not to setup your app that requires your manual setup if your not going to actually provide the support
so far so good, we like the fast features and clean and easy way to use it.They take feedback to improve which is very good.
Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.
way too many technical issues, up to date it still will not connect to our tiktok shop no matter how many times we try, it just loads the tiktok shop page and nothing else happens and in the app is continues to say setup in progress. consistent lack of customer service. very disappointing
poor connectivity, poor customer service communication, and over all the process of even getting started and launching your products is unclear and glitchy.
This app has false advertising, says free trial than it charges me immediately $198, absolutely ridiculous, shopify should ban developers like this. very bad experience i will never again. DONT CLICK THE INSTALL
looks good thanks always keep it free
I have to say that the staff for this app have been VERY helpfull and flexible. helped us get the buttons set correctly and still supporting us up to date. HIGHLY RECOMMEND!! www.shopqbyqs.com