TikTok
by TikTok Inc. · launched
View in Shopify App Store ↗Reviews (15386)
I keep getting orders with NO legitmate shipping address which is affecting my shipping rate. I will no longer sell on TikTok
Non importa più le informazioni dei clienti. Nome e indirizzo restano censurati.
HORRIBLE, HORRIBLE, HORRIBLE. We couldn't find any quality profile to work with (unsurprinsingly) so requested for our seller account to be closed, that was four months ago. Nothing was done and they continue to waste our time. Customer service is horrible, we rarely get answers and when we do they are idiotic/generic answers. Our account manager was no help and disappeared the moment we asked for our account to be closed. Horrible company that just wants your money and data
I have to give it one star. This process is the poster child for AI shortcomings. I provided all the documentation the setup asked for, then went through multiple rounds were AI processed my information. It ended up denying my shop. Eventually I was able to get to customer service but that was pointless. They couldn't do anything. They couldn't review the AI decision. They could not override the decision. Worst setup process and I have moved on to other channels. Not worth the time or hassle.
I started using TikTok Shop immediately when it launched in the Netherlands and have been trying to make it work ever since. One of my biggest frustrations is the amount of manual work required to get products properly listed. TikTok asks for all kinds of additional product metadata, even when that information is already available in other product fields. There is often no easy way to map or reuse existing data, so you end up entering the same information manually for product after product. For a seller with a larger catalogue, this quickly becomes extremely time-consuming. Then there is the email communication. Every single day I receive numerous emails from TikTok, often in the most exotic languages imaginable and with little or no relevance to me. Between the excessive manual work, the lack of real support, unresolved category issues and chaotic communication, TikTok Shop still feels like an unfinished product rather than a mature platform for professional sellers.
i have been trying for a year, nothing works, no support except bots. i need a special category manually approved and nothing happens. i'd be happy to have real help on that but atm i'm giving up. plus email spam is sooooo intense, about 5 emails a day in all languages possible...
The application itself works well. The problem is unacceptable financial discipline of Tik-Tok Shop which I would name SCAM, no doubt.
NO CUSTOMER SUPPORT. This app was less than 2 stars in early 2026, do not fall for the fake 5 star reviews.
BEWARE! They will not provide a courier for pallet deliveries and if you ship anyway they will not recognise the shipping and refund the customer even though the item has been delivered!
It approved my store and then they deactivated my account and wanted me to create a bunch on videos showing my location and products. This is a SCAM Company looking for get information from Americans about our homeland.
product feed updated, but tiktok still not able to tag ptoducts, no errors in the app or tiktok shop, no support
Leider wird bei dieser App das gesamte Inventar synchronisiert. Es gibt keine Möglichkeit einzelne Artikel anzubieten. Das ist bei unserem Shop (über 1.000 Artikel bzw. Varianten) eine Katastrophe. Es ist sehr schade, dass hier keine einfachere Lösung möglich ist. Der Support kann leider auch nicht helfen.
Experiência muito ruim. Enquanto isso a plataforma divulga vídeos com inteligência artificial bizarros e as contas estão lá ativas. Uma conta que você acaba de criar para tentar empreender é derrubada com acusação de violação.
It isn't a straight forward integration, as if the two platforms are making it sure the demand stays between both platforms separately.
Wenn ich null Sterne vergeben könnte, würde ich auch null geben. Die Synchronisierung funktioniert nur selten. Weder die Sendungsnummern, noch die regelmäßige Synchronisierung einzelner Produkte funktioniert. Der Support meldet sich nicht zurück. Es ist eine reine Katastrophe. Die TikTok App liefert auch bei TikTok Bestellungen nur die Lieferadresse und keine Rechnungsadresse, wodurch alle, die mit Lexware arbeiten Rechnungen ohne Umsatzsteuer ausgestellt bekommen. Das QM für die TikTok App hat vollkommen versagt.
This has been the worst experience ever. I cannot get any assistance besides a chat bot. My TikTok store was approved with all the needed documents but somehow my products were taken down. I just do not know what to do and just thinking about uninstalling the app and calling it quits.
Dopo aver disinstallato sotto consiglio dell'assistenza Tiktok, e reinstallato, l'applicazione va in errore su tutto! Da 1 settimana che il problema non si risolve, nonostante i ticket e la gestione dei loro esperti.
just cant work it out, going round and round and round in circles
Tiktok cancelled all the orders and refunded the money to the buyers even though it was fulfilled via Shopify. I got a violation and they deactivated my account. After several tries of submitting appeal with clear evidence and talking to their agent, they decided to create a ticket for me. But then, after few days, everything was erased; all past orders, appeals, evidence, everything. Like it is a new store. It is very sketchy that they can just do that and also not return the money. I absorbed all the loses and it is frustrating for a small business.
Leider erhalte ich ohne HRA Nummer kein Verifizierung. In DE ist das aber kein MUSS! Dann sind noch andere Fehlermeldungen. Eine Katastrophe! Noch nie habe ich eine Bewertung geschrieben, aber das macht mich so richtig sauer.
No syncing, using wrong language in wrong markets, unclear setup, contradicting guides and workflow, and what the apps says is actually not similar that what is said on the tiktok seller centre itself. It's a complete nightmare to setup, to try to fix anything. I've been busy with it for a week, with random errors and syncing problems showing up. Information in the shopify app does not seem to communicate with tiktok seller centre at all. A billion dollar company serving this kind of crap is just an insult.
Complete garbage, don't install this. It will waste your time and energy and you will hand over business and customer data to god knows who
unfortunately this is not loading from shopify or from tiktok
Your TikTok Shop account is connected to another Shopify store or e-commerce platform. Please disconnect it before connecting to this Shopify store. I keep getting this freakin error when my account isn't connected to anything and tiktok and shopify DOES NOT KNOW HOW TO FIX IT
just doesnt work. wont connect, wont log in, wont verify. just save your time, its a disaster in this digital age, its shocking it doesnt work
He is demanding $30 a day for a TikTok ad with absolutely no possibility of making changes it’s mind-boggling. I'm starting to wonder if this isn't some scam.
I removed all of my products from TikTok Shop through Shopify because the support experience has been absolutely terrible. Technically, nothing is working... Whenever an issue comes up, getting actual help is nearly impossible. There is no real support, the live chat is broken or useless most of the time, and emails either get ignored or answered with generic copy-paste responses days later. Impossible to set-up a store (all docs rejected...) For a platform that expects businesses to trust them with orders, customers, and revenue, this level of support is beyond unacceptable. Problems stay unresolved while sellers are left wasting hours trying to contact someone who can actually help. TikTok Shop completely fails at that. Obviously the only low IQ ppl use this platform, but they are also customers.....
It seems literally impossible to be "verified" no matter what hoops they have you jump through. The hours my team and I have spent trying to figure it out is ridiculous. Customer support is a joke and there is really no actual person in existence to speak to, it's an absolute joke!
App broken after May 21 update — cannot complete setup The app has been completely unusable since today (21 May 2026). Every time I open it, a JavaScript error appears: "TypeError: Cannot set properties of undefined" in file 67784.706843_2026-5-21.js Reinstalling did not help — the same error loads every time. The app shows "not configured" and setup cannot be completed. This appears to be a bug introduced in today's deployment on TikTok's side. Please fix urgently.
Ukraine targeting is not available The app does not support Ukraine as an ad targeting region. For stores focused on the Ukrainian market, this is a critical limitation. Please add Ukraine to the list of available targeting regions.
i dont know yet. im just connecting through y shopify
As a small business owner, my experience selling on TikTok Shop has been nothing short of a nightmare. A simple shipping adjustment automatically canceled 4 of my orders and fully refunded customers, even though every order had been shipped and delivered. I provided tracking and delivery confirmation as evidence, yet support responded with nothing but templated replies and policy deflections. I fully absorbed the losses as the seller. To make matters worse, my legitimate licensed products were repeatedly flagged as counterfeit, while a quick browse of the platform reveals countless sellers listing items with no licensing rights whatsoever. The enforcement is selective and inconsistent. After multiple escalations, it became clear that TikTok Shop's support system is designed to protect customers, which is understandable. Still, it offers virtually no meaningful protection for honest, good-faith sellers. I have since removed all my products and closed my store. I would not recommend TikTok Shop to any small business owner until they invest in a seller support system that is fair, responsive, and consistent.
i want to download again but there is any issue please help
Intentar conectar mi cuenta de TikTok Business desde Shopify ha sido una experiencia completamente frustrante y mal diseñada. Estoy intentando registrar una cuenta business y el proceso de verificación es un caos total. Me piden documentos, los subo correctamente, todo parece ir bien… y de repente el sistema me devuelve al inicio como si no hubiera hecho absolutamente nada. Llevo más de dos meses repitiendo exactamente el mismo proceso, en más de cinco intentos, siempre con el mismo resultado. Es un bucle sin sentido que solo hace perder tiempo. Lo peor no es solo el error, sino la falta total de soporte. Nadie te explica qué está fallando, no hay seguimiento del caso y no existe una solución clara. Te dejan completamente solo frente a un sistema que simplemente no funciona. Es inaceptable que plataformas como TikTok tenga una integración tan mal ejecutada para algo tan básico como crear una cuenta business. Si este es el nivel de experiencia para empezar, sinceramente hace cuestionar seriamente seguir usando estas herramientas.
Tiktok app wont let me move past the configuration step. Tried support and even that wont let me submit a ticket. Riddled with errors. App does not work and should not be on the marketplace.
corporateを選んでセットアップを進めているけど誕生日入力欄が消えて入力できず、手詰まり。
SHOP WAS MORE HELPFUL THAN TIKTOK THEY ONLY SEND SCRIPT INFO AND DISCONNECT SOOO QUICK
I decided to remove all of my products from TikTok Shop through my Shopify admin due to the extremely poor support experience. It is nearly impossible to get help when issues arise. There is no phone support, the chat support does not work properly, and emails go unanswered. For a platform handling real businesses and real revenue, this level of support is unacceptable. As a business owner, I need reliable and responsive assistance when problems come up. Unfortunately, TikTok Shop does not provide that. Until they significantly improve their customer support, I cannot recommend this app to other merchants.
The app wont verify me, it just goes round in circles and it has been doing this for 18 months, you would think that they would have done an update to correct it by now. I reached out for help using support to sort it and after 5 days still no reply! The app doesn’t work and the support aren’t bothered!
do not use it is the worst and they just cant help you fix anything busted
Kann Shopify aktuell nicht mit TikTok verbinden. Stoße immer auf eine Fehlermeldung. Shopify meldet, dass die aktuelle TikTok Version nicht unterstützt wird.
Cannot get Tiktok connected to my Shopify store. They removed support to WooCommerce. Since then I've moved my site over to Shopify. And now I cannot unbind my account from WooCommerce because they've removed all traces of their app in their store. I've gotten the runaround from TT Seller support for a month now, all telling me do to things that I cannot do. It's super frustrating that I cannot maintain proper inventory between TT and Shopify now, when I used to with WooCommerce until the US takeover.
Honestly, TikTok Shop has been one of the worst experiences I’ve ever dealt with. Trying to get support is incredibly frustrating—they’re not helpful at all. Out of all the platforms and apps I’ve used, this one easily ranks as the worst. Everything just goes in circles, and when something doesn’t work, there’s no clear way to actually get it fixed. If everything runs smoothly for you, consider yourself lucky. But if you ever need support, be prepared—you might not get anything resolved. Really disappointing experience overall.
Horrible, absolutely no support, error messages. One minute you have access to all the tabs and the next they are gone and nobody can help. I will not be using it. I thought it would have gotten better at this point but it has not.
Developer reply ·
Hi there — we're sorry to hear that you've run into some issues setting up your ad account, and we'd like to help if we can! Please submit a support ticket here so our team can look into this: https://bit.ly/3CpunpO
This app is awful and highly unpredictable! Some products sync, others dont, and for no apparent reason. Then one day, products that fail sync will randomly pass and be published to our live store. Support is awful and most of the time, agents have insufficient knowledge to even remotely help.
Wenn man sich die Nerven kaputt machen möchte, dann sollte man versuchen, auf TikTok einen Shop zu eröffnen. Ständiges verifizieren, Ausweise werden nicht anerkannt, Genehmigungen erteilt und einen Tag später wieder gelöscht. Schlimmer geht es nicht mehr
Legitimate UK registered company, trading since 2013. Account deactivated by a bot with zero explanation. Appeal rejected with a blank reason field. Funds frozen for 90 days. No human support available. Avoid until they fix their automated moderation system — it is destroying real businesses.
If I could give it zero stars. I am not sure how all these other reviews are even happy with TikTok. They must be fake review.
Awful app, too busy and confusing, bombarded with ads that appeal to a 5 year old. Always asking you to give product away free to "influencers" and lots of flashy banners offering for you you to put on deals deals deals! Even though I cancelled any marketing and closed my account I still get bombarded with their spammy emails. Horrific experience from start to finish, and beyond!
The most shocking of all the social media sites. This app will snatch product data from your store, and send it to Tik Tok Seller Centre, when you did not request it to do so. Tik Tok will then prevent you from ever permanently deleting anything, which is a breach of copyright and trademark laws. Most of the things on this app don't work in on the Shopify admin system, so you end up having to log into Tik Tok Seller Centre. Tik Tok Seller Centre is a nightmare to use. It is poorly designed, doesn't sync inventory properly (which causes violations). Our store was then banned, after the stupid app synchronised everything in our store, causing mass violations, so we hit milestones and were banned. Support is pointless, they won't help. Everything is reviewed by AI, which barely works. Of all the social media channels and 'shops' or 'marketplaces', Tik Tik is by far the worst. It is super complicated, operated by AI that simply doesn't work, littered with issues, the appeals process is a joke, things don't synchronise properly, they steal your data and content, they misuse your trademark, their fees to sell in their shop are a joke, they live on a different planet when it comes to writing product descriptions because the template is so poorly designed, you're lucky if you can even sign in sometimes because security of the account also seems to be a joke, they will bloat your 'session' figures on Shopify because those busy AI bots are constantly checking prices, they make stupid suggestions like 'discount this by 30%', they charge fees to use your own shipping service (!), they allow people to sell counterfeits of your own products and do nothing when you complain, instead issuing you with violation tickets. I could go on and on and on. It is a disgraceful platform. When this stupid app syncs all your products, without permission, causing multiple violations, you then get put into a probation period so you can only sell 100 products. Which is a nightmare to then manage. You only come out of probation when you sell a certain level of products - which is impossible, as others have noted - you can't sell products if you are limited to having 100 available! Which idiot at TikTok made up this policy? Every policy is idiotic, poorly thought out. You are bombarded with policies. TikTok behaves like it is the only platform in the world you can sell on - unbelievably arrogant, unbelievable fees for every little things. Just remember - it's your business, not TikToks. You don't have to be told how to run your own business by TikTok, nor have TikTok extort silly fees out of you for using your own shipping service rather than their fulfilment. Take a look behind you and run as fast as you possibly can in that opposite direction, rather than destroying your business and your life with TikTok. Seriously, even Amazon is easier to use.
The absolute worst experience I've had with any service in 40 years of being an entrepreneur. The app itself fails to sync to TikTok shop if you have more than 100 SKUs because new accounts are under a trial period, but you can't just select some items manually to only sync part of your products. All that doesn't matter though because their AI couldn't verify my business even after submitting 20+ requested docs twice with their chat agent guiding me on the 2nd and final appeal. The crazy part is they verified my business on my ad account with the exact same docs. Overall the absolute biggest waste of time and energy.
I have always had problems with this app. It not integrating with Shopify Collective. It not being updated and "No longer supported by Shopify".
he business information for your TikTok Shop didn't passed the review. Please update it again and resubmit. - I gave them the exact same details on the other store I used with the SAME credientials. There support who lives literally 1 block away from my business, took MONTHS to just send me automated emails. I stopped bothering with tiktok, abysmal service
It consistently does not sync with Shopify and keeps having me map the same products daily.
Now it says this is an unsupported app and needs to be updated.
Sehr schlechter Support + KI. Hier ist es nicht möglich eine Manuelle Verifikation durchzuführen. Das System ist nicht manuell editierbar.
imposible de llenar para los recidentes de PR
You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre. Update: They lied. You cannot upload 100 a day, even if you are in the tier. The app is too difficult to navigate and customer service makes you wait a long time, since they have no clue what they are doing. First, I had "Harvie", they told me that you can only upload 100 a day. Then threw me to a bot. Next day, "John" responds, rushes you and closes the chat, even if you provide all the information. Horrible service. If you are looking for a seemless app, this ain't it.
I created an account, then got approved for my business account. Now I can no longer log in. It says account is not found when I try to connect my Shopify store to my Tik Tok account. I am logged in automatically to my phone and on my laptop so how is my account not found. Last, there is no way that you can get in touch with anyone from this place to help you.
this has been such a nightmare trying to get this app to work with shopify.
