Trendsi: Fashion Dropshipping
by ShopSocial, Inc. · launched
View in Shopify App Store ↗Reviews (1743)
Just starting out with Trendsi, so far so good. Only issue I have is how sizing is measured and recorded on each product. I now have to go in to each one of my clothing products (over 100) and do the math to double the measurements so my USA customers won't be confused or order the wrong sizes. But shout out to Mia from support for helping me today with this issue!
Mia answered my questions immediately after researching my issue and was thorough. I appreciate the customer service Mia delivered.
Direct customer support could be better, other than that very comfortable interactions.
Developer reply ·
Hello GearedUpFitness.com, Thank you for sharing your feedback! We’re glad to hear that you found your interactions with us comfortable. We also appreciate your comment regarding direct customer support. We’ll take this feedback seriously as we continue working to improve our service and provide a better experience for our customers.
Lorie was very helpful in answering my question about orders. Thank you Lorie. You were quick and honest.
I would like to give a 5 star however I have not heard any customer feedback as of yet, I will hope to know soon and then hope to give the five star rating
Developer reply ·
Hello, Thank you for your review and for sharing your feedback with us. We completely understand your perspective, and we appreciate your honesty. We're glad that your experience has been positive so far, and we hope your customer receives their order soon and is satisfied with their purchase. Customer satisfaction is important to us, and we look forward to hearing how everything turns out. In the meantime, we'd love to know if there's anything we could have done differently to make this a 5-star experience for you. Any feedback you can provide will help us continue improving our service and support. Thank you again for your partnership, and please don't hesitate to reach out if there's anything we can assist you with. Best regards,
"Trendsi has been a great supplier for my new business so far. Their team is very responsive, especially Sam, who has been incredibly helpful. The products have been good so far, and I'm looking forward to testing more samples soon. Overall, my experience has been positive, and I appreciate their support and quick communication
Developer reply ·
Hello Giza Fashion Studio, Thank you so much for your thoughtful 4-star review! 🎉 We’re really glad to hear that your experience with Trendsi has been positive so far and that our team—especially Sam—has been able to support you well. Fast, helpful communication and reliable service are exactly what we strive for, especially for growing businesses like yours. It’s exciting that you’re already testing more samples—we can’t wait to see how your assortment expands and supports your success! If there’s ever anything you need or want to explore, we’re always here and happy to help. Appreciate you being part of the Trendsi journey, and we’re looking forward to growing with you! 🚀
First time using Trendsi. Charles was very informative and extremely helpful!
Developer reply ·
Hi, Thank you so much for sharing your experience with Trendsi! We’re delighted to hear that your first interaction was a positive one, and we’ll be sure to pass along your kind words to Charles—he’ll truly appreciate it. We’re always looking for ways to improve, and we’d love to know how we can make your experience even better. What can we do to turn this into a 5-star experience for you? Your feedback means a lot to us, and we’re here to support you every step of the way.
Trendsi has been a great experience so far! Shoutout to Harold for taking care of my recent sample inquiries :) Definitely continuing my collaboration with them!
Developer reply ·
Hi BaeDeSau Boutique, Thanks a ton for your review! 🌟 It’s awesome to hear that Harold was able to help with everything you needed. We’re always here for you, so don’t hesitate to reach out next time—and we can’t wait to see you around Trendsi!
Thank you Ria for your help!
Developer reply ·
Hi ThePopUpCloset, Thanks so much for your kind words! We’re thrilled Ria could help. 🌟 We’d love to make your next experience a 5-star one—let us know how we can make it even better!
Excellent and efficient
Developer reply ·
HI Divine Inspirings, Thank you so much for your order and for leaving a review. We really appreciate your support and your honesty! We always aim to deliver a 5-star experience, so if there was anything that didn’t quite meet your expectations, we’d love to hear more so we can make it right. Your feedback truly helps us grow. Please feel free to reach out anytime—we’d love the opportunity to improve and hopefully earn that 5th star!
love the flow of things from finding and adding products to my store
Customer service it truly avaiable 24/7 ANYA is the absolute best!!!
Developer reply ·
Hi Foot Fetish-The Brand, Hi! Thank you so much for your kind words — we’re thrilled to hear that Anya and our 24/7 customer service have been so helpful! 😊 We really value your feedback and would love to know: is there anything we could do to make your experience a full 5-star one? Your input helps us keep improving and providing the best service possible.
Brilliant communication with Mikah via chat. Very knowledgeable
Developer reply ·
Hello, Thank you so much for the fantastic feedback! ⚡️ It was an absolute pleasure chatting with you. We're thrilled to hear you found the communication clear and helpful. Mikah always aims to make every interaction smooth, informative, and positive. We truly appreciate your support!
Trendsi is an alright clothing service. They need more inventory for the US. They seem to always be out of stock or some variants are mostly out. I did need some help with their customer service and Sam sent me all the info I needed in order to find exactly what I needed fast. Thanks Sam! Hope I get you again.
Developer reply ·
Hi namparoger, Thank you so much for your honest feedback! We truly appreciate you sharing your experience. 🙌 We hear you on the inventory — we’re working on improving availability so you can find what you need without the wait. Your input helps us get better every day! And we’re so glad Sam was able to jump in and get you taken care of quickly! ⭐ We’ll be sure to pass along the shoutout — she’ll love hearing it. Thanks again for being part of Trendsi. We can’t wait to serve you even better next time! 💛
customer servuces was very helpful.... was helped by Harold patient and guided me in resolving my issue
It's got great products and very easy to use!
Developer reply ·
Hi Plantwurx Lifestyle, Thank you so much for your feedback! We're really glad to hear that you’re enjoying the products and find the platform easy to use. That means a lot to us. We noticed you left a 4-star rating, and we’d love to know how we can make your experience a full 5 stars. If there’s anything we can improve or any features you’d like to see, please feel free to share — we’re always looking for ways to serve you better. Thanks again for your support! 💛
I ordered several samples at once, and one was 2 small, return instructions stated that the SKU on the bag had to match the item SKU, however there was no way to find the SKU on the site, and it didn't occur to me to match each bag with each item when taking them out. Harold was helpful in helping me figure out what the SKU was, so that I could use the correct plastic bag in order to make a return. Harold deserves 5 stars for his help, but I gave 4 stars for the overall experience -- if the SKU had been published on the order page then I wouldn't have had to reach out to support in the first place.
Developer reply ·
Hi No Shrinking Violet US, Thank you so much for sharing your experience and for recognizing Harold’s support—we’re very glad he was able to assist you in sorting out the SKU issue. I completely understand how confusing it can be when the SKU isn’t clearly accessible, especially when handling multiple sample items at once. We truly appreciate your honest feedback about the SKU visibility. This is valuable insight for us, and we will be reviewing how to make this information clearer and easier to find on the order page so others don’t run into the same challenge. Since our goal is always to deliver a seamless 5-star experience from start to finish, we’d love to know if there’s anything more we can do to improve your experience further. Your input helps us continue to grow and better support you. Thank you again for your thoughtful review—and for highlighting Harold’s great work!
customer service is 5 start harold was amazing in replying almost instantly to help me but the app is very very very difficult to add products to your store because they run out extremely fast its really too bad because they have a good selection of products
Developer reply ·
Hi, Thank you so much for your kind words about our customer service — we’re thrilled to hear he was able to assist you so quickly! We truly appreciate your honest feedback about the challenges you’ve faced adding products to your store. We understand how frustrating it can be when items run out quickly, especially with such a great product selection. We’d love to hear more about how we can improve your experience and make the app easier to use, so we can work towards earning that 5-star rating from you. Please feel free to share any specific suggestions or issues you’ve encountered — your input is invaluable to us! Thanks again for being part of our community. We’re here to support you every step of the way.
So far, this is easy to use and set up. I hope that the fulfillment process will be as smooth.
Developer reply ·
Hi HypedCampus, Thank you so much for the feedback — we're glad to hear the setup has been smooth so far! 🙌 We’re confident you’ll find the fulfillment process just as seamless, but if you ever run into any questions or need support along the way, we’re always here to help. Wishing you continued success, and we’re excited to be part of your journey!
Good Support they answer quickly. the order processing and shipping could be a bit faster, but overall I'm happy with their products and service.
Developer reply ·
Hi UrSuperMart, Thank you for your honest review—we truly appreciate your feedback! We’re glad to hear you’re happy with our products and support team. We’re always working to improve our processing and shipping times, and your input helps us get better. If there’s anything specific we can do to turn your experience into a 5-star one, we’d love to hear it!
I love how seamless it is to add fashionable and stylish pieces to my online store! Yesterday, I worked with Lorena, and today, I had the pleasure of working with Charles to resolve an issue with my account. Strangely, my store was connected to another business, but Charles is now reaching out to the store owner to disconnect it, ensuring everything runs smoothly. Additionally, Charles provided a clear answer to a question I couldn’t find on Trendsi’s website, which completely resolved my confusion. I’m impressed with Trendsi’s quick and efficient support—so far, my experience has been great!
Developer reply ·
Hi Curvea, Thank you so much for your amazing feedback! We're thrilled to hear that you've had a seamless experience adding stylish pieces to your store. It’s great to know that Lorena and Charles were able to assist you and resolve the issues with your account quickly. We’re really proud of our team and their commitment to providing efficient support. If you ever need anything else or have more questions, don’t hesitate to reach out. We're here to ensure your experience continues to be top-notch. Looking forward to working with you more!
Developer reply ·
Hi All Star Joy, Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. We truly appreciate your feedback. We’re always looking for ways to improve and provide an even better experience. If you have any suggestions or specific areas where you think we could do better, we’d love to hear them. Our goal is to make every experience a 5-star one! Thanks again for your support, and we look forward to serving you in the future!
The service I have had so far has been great. I've talked to Chette, and Anya. Both were helpful. The only complaint I have it I'm still waiting on and update for an order I made in January. I got an email asking if they had the right address...which I have had multiple sample orders shipped to me at that address. They then said said it would be shipped, but it still says warehouse processing, and I haven't had any tracking sent to me. For the most part things are done quite efficiently, this has been my first major issue.
Developer reply ·
Hi Northern Phoenix Store Inc., Thank you for sharing your feedback, and we’re really glad to hear that you've had a positive experience with Chette and Anya. We’re truly sorry about the delay with your order and understand your frustration. We strive to provide timely updates, and we’d love to resolve this for you as quickly as possible. Could you kindly let us know how we can improve to make your experience a 5-star one? We appreciate your patience and any suggestions you might have!
As always saving the 5th star for the near future after I have fully worked with trendsi but as of now I had some challenges and through the lovely customer service of Lorie a huge shout out for her, your assistance is greatly appreciated and I see a bright future working with you!
Developer reply ·
Hi Ravish, Thank you so much for your kind words and for recognizing Lorie’s efforts! We truly appreciate your patience and understanding as you navigate any challenges. We’re committed to supporting you and ensuring your experience with Trendsi improves. I’m excited to hear that you see a bright future with us, and we’re here to help you every step of the way. If there’s anything specific you’d like assistance with, please don’t hesitate to reach out!
New shopify store owner and 1st time using the app so my experience is limited but Harold was helpful in answering my question
Developer reply ·
Hi, BeYoutiful Buttafly Boutique. Thank you for your feedback! I’m thrilled to hear that Harold was able to help you. If you’re enjoying your experience so far, we’d love it if you could share a 5-star review highlighting what you found helpful. Your support means a lot!
I just finish chatting we "Lorie" of customer service. She was courteous, knowledgeable, patience and thorough. She answered all my questions and believe me, I had a lot of questions. The app is very easy to use, and they have a great selection of products. The apps work well with the Shopify platform.
Developer reply ·
Hi, Thank you so much for your kind words! We're thrilled you love the app and had a great experience with our customer service. Lorie is fantastic, and we're glad he could help you out quickly! 😊🚀
They communicate very well and always keep me informed of changes,
Developer reply ·
Hello The Puchii Shop, Thanks for the shoutout! We're all about that clear communication and keeping you in the loop! 🚀
During our time starting our business, we have had a lot of ups and downs and we are constantly learning. Due to this, we have had multiple hoops to jump through and we value the patience and consideration that the Trendsi team has had with us. We made a little slip-up today with some documents and Chette was happy to help us find a solution. They ensure your business is secure and help when mishaps happen. Thanks again Trendsi and Chette!
Developer reply ·
Hello Securing Secrets Boutique LLC, Thanks a bunch for your kind words! 🌟 We're thrilled to hear that you appreciate our team's patience and support during your journey. Ups and downs are all part of the adventure, and we're here to navigate those hoops with you! Cheers to growth and learning together!
I came across TRENDSI just last month, so I am brand new. I ran into an issue with a shipping location. I hopped on the chat box. Harold was able to help me figure out the issue by taking his time to send me screenshot with details in order to locate the issue. So I am looking forward to work with TRENDSI, hopefully it's gonna a great addition to my business.
Developer reply ·
Hello VACCIMO, Welcome aboard! 🎉 We're thrilled to have you join the TRENDSI family! Harold's on point, right? 🙌 We're all about making sure your experience is smooth sailing. Here's to a fantastic partnership ahead!
I was having some issues and I reached out to them for help, they were amazing and we got my issue fixed and back up and running!!
Developer reply ·
Hi Four B Tack and More, That's fantastic to hear! We're thrilled we could help get you back up and running. If you ever need assistance again, don't hesitate to reach out. We're here to keep the energy high and the issues low! 🚀😊
We are new to this app, but so far it looks like there's a lot of potential. PROS: Big catalogue. The integration with Shopify is pretty seamless (and fast!) which is great. Joel in customer care was very helpful in answering questions and providing additional resources. Wholesale prices seem fair. CONS: A lot of the inventory is not sustainable (we have to search very hard to refine our results). And a bigger concern is that a lot of their inventory is the same stuff you'd find on Shein or other fast fashion sites for a fraction of what boutiques would have to charge.
Developer reply ·
Hello Lavāda Handbags, Thank you so much for your insightful review! We're thrilled to hear you're finding potential in our app and enjoying the seamless integration with Shopify. Joel and our customer care team are always here to assist you with any questions or resources you may need. We appreciate your feedback regarding sustainability and pricing concerns, and we're continuously working to improve our inventory selection to better align with your values. Here's to more positive discoveries ahead! ❤️🥂
Had a small hiccup today with inventory not syncing (which was probably user error). Wasn't expecting much when I used the chat assistant, but once I got through the automated answers, the representative, Angelo, was a huge help. He knew exactly what was wrong and we were able to resolve the problem in a few clicks. Thanks Angelo!
Developer reply ·
Hello Karmony, Thank you for sharing your experience! We're delighted to hear that Angelo provided excellent assistance and resolved the issue efficiently. We can't wait for you to give us that last star to make it 5 stars. 🌟😊 If you have any more questions or need further support, feel free to reach out. We appreciate your feedback! 💙
Great items and Allan from support was very helpful.
Developer reply ·
Hi Gevon Luxé by The Luxstop, Fantastic to hear you enjoyed our items! 🌟 We're thrilled Allan could assist you and make your experience even better. If you ever need more help or have questions, feel free to reach out. Thanks for the positive feedback! 🚀✨
Allan on the customer service chat, really helped me out when I had a question about an order for a customer, he was speedy and prompt.
Developer reply ·
Hi Belle Clothing, Hey there! 🚀 Thanks a million for sharing your awesome experience with Allan! 🌟 We're thrilled to hear he rocked your customer service world and got you the speedy help you needed. Our team's always here to make your experience top-notch. ❤️
The support is 5 star (Gretle, Mia, Lhirose, and Raymart) and have always had all the answers to my questions, and have helped out a TON. Why not 5 stars? I think there needs to be adjustments to their collections (seeing new imported products before sending to Shopify on the Collections list), or the ability send a new collections from Trendsi to Shopify, and the collection is created in Shopify
Developer reply ·
Hello, Scarlet Avenue Thank you for your valuable feedback! We greatly appreciate your kind words about our support team (Gretle, Mia, Lhirose, and Raymart). We're thrilled to hear that they've been able to provide excellent assistance and have been a great help to you. We also value your suggestions for improvements in our collections process. Your feedback is vital in helping us enhance our services and make the necessary adjustments. We will certainly take your ideas into consideration and work towards implementing them to improve your experience. If you have any further suggestions or questions, please don't hesitate to reach out. We're here to assist you and make sure you have the best experience possible. Thank you again for your feedback and for being a part of our community!
I am not new to Shopify but new to Trendsi. I felt in love with their products, photo styling and, wide variety of colors and sizing. It took a little while to efficiently add items to my store by making smaller and item specific collections before sending it over to my store. I am still very early in the process and my store has ben open less than a week. There is one issue that is concerning and I'm currently navigating through. If you would like to sell using Google or Amazon, there is necessary product information that Trendsi does not provide which have proved to be quite frustrating at the moment. There is a solution, but it's just one more thing to list of things you have to do to for your store to be successful. I will say that Gretle was a great help in helping me sort out this issue. I am also a little concerned about shipping and hope these issues have been addressed from the other sellers' complaints. Aside from that, I'm excited to see what happens.
Developer reply ·
Hi FanciHD, It's great to hear that you're excited about using Trendsi and have had a positive experience with our products, photo styling, and variety of colors and sizing. Starting a new store can be a process that involves learning and navigating through various challenges, so, understandably, you're facing some concerns. It's also encouraging to hear that Gretle helped assist you with sorting out the issue. Customer support can play a vital role in resolving concerns and providing guidance throughout your journey, and this is one of our top priorities. As for shipping, we understand that shipping experiences are important for your customers, and rest assured that we are continuously looking for better options for improving our shipping. Overall, it's fantastic that you're excited to see what happens with your store. Starting a new venture can be challenging and rewarding, and with time and effort, you'll likely find solutions to the obstacles you encounter. Stay proactive, continue exploring your available resources and support, and as your trusted partner, we are always here to help. Let's grow your fashion business together. ❤️
I've been very happy with Trendsi so far. The only downside is that shipping isn't as fast as my customers would like since the products are coming from overseas. The quality of the clothing has been good and customer service is extremely helpful. I spoke with Gretle today and she was the best!
Developer reply ·
Hello Anything But Ordinary Boutique, Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. We understand that you would like to have a faster shipping and we are making every effort to ensure that orders are delivered to the customers as soon as possible. You may also try the products that are shipped from the USA as they have shorter shipping timeframe. Please feel free to contact us for anything you need, we are always happy to help.
Anya was great and response to my questions were answered right away with detail. Thank you again Anya
Developer reply ·
Hi NottiDesign, You're welcome! I'm glad Anya was able to assist and provide you with detailed answers to your questions. If you have any more inquiries in the future, feel free to ask. I'm here to help!
Chette was great!! She immediately solved my issue, provided the answers I was looking for, and was very kind and professional!
Developer reply ·
Hi ENE TRENDS, Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.
Angelo, was friendly and helpful. My question was answered immediately! Thanks Trends for a great experience!!
Developer reply ·
Hi, Lamoille Yoga Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Angelo is truly a gem to have on our team! We count ourselves lucky for users like you. Please reach out to our CS team anytime!
Mary was very helpful in answering my questions regarding API integration with Trendsi for returns. Unfortunately Trendsi does not yet have this capability. Mary has also offered to take this suggestion to management which was also very helpful. We're looking to automate returns with a product such as Return Prime:Order Returns app. Thanks Mary.
Developer reply ·
Hi, Faustynes We are so grateful for your feedback and glad that Mary assisted you with the gold standards we have set for our Customer Support team. Please continue to reach out if you need help! We are available 24/7 💛
I like the options for USA brands and the quality checks they perform. I do think that there is room to improve, but its a young company, so its expected for there to be kinks to work out. I have chatted with customer service several times, today it was Gretle, and as always she was quick with her response and help to clarify a few things for me.
Developer reply ·
Hi, The Strawberry Finch We are so happy to hear that Gretle was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!
Amazing app and great customer service Gretel was very helpful and responded fast with making adjustments to my order. I would definitely recommend this site.
Developer reply ·
Hi, Rivet Moore We are so happy to hear that you are enjoying our app and the support from the CS team. Please do not hesitate to reach out again if you need help!
It's my first time using Trendsi and I'll be honest wasn't quite sure how it worked. I looked to chat with someone and TaDa there was someone available. I'm used to waiting hours to ask a simple question that hasn't been answered in FAQ. Lorie help me and she was nice and patient. So far so good!
Developer reply ·
Hi, House of Peech Thank you for taking the time to leave us a review. We are super pleased that you loved the service and products that you received. We work hard to provide a great app for entrepreneurs, so this type of feedback makes us super happy. Please reach out again for any help needed!
I was just on with CS in the chat bubble! This is the second day i have been in the chat and they have been awesome. *Chette* was very helpful and patient with me as I tried to get a website issue resolved. Also Hannah over on FB has been awesome.
Developer reply ·
Hi, boutiqueonthecreek We're glad that you found Chette helpful! We'll make sure to pass along the compliments and if you need help again in the future, please do not hesitate to reach out. We are available 24/7! 💛
Lorie answered my questions and was very helpful. I asked her a lot of questions and she was patient.
Developer reply ·
Hi, Jeakesona's Boutique Thank you for your review! We're so glad that we could help you. Please don't hesitate to reach out if you need anything, and we're always happy to help.
I contacted Customer Service because one of my customers received the incorrect item. Gretle was very helpful and friendly. I was advised that the issue would be handled within 24-48 hours. I would like to be back in a few days to say that it all worked out!
Developer reply ·
Hi Blooming Lotus Boutique LLC, Thank you for your honest feedback! As a young company, we will encounter sharp turns and we will promise to be transparent and that includes when we messed up! We always use our user's experience as a motivation to be better and better as we continue to grow and we are so glad to have you with us as we do so! If you need help or have questions, do reach out to our excellent customer support. We are here for you 24/7! 💛
I just downloaded this app and started looking around and asking alot of question. Ms. Lee was very responsive and I felt she really wanted to get my questions answered. i will follow up once I order my samples
Developer reply ·
Hello HOODGRIND Apparel, Thanks for leaving us a review, it is music to our ears! We are so glad that our team was able to help you every step of the way and we'll make sure to pass along the compliments to Lee! Please reach out to us anytime, we are available 24/7!
If more of the products were available to be shipped from your US warehouse that would be great. I like the idea of a quicker shipping time 2-5 days within the US. There are many nice Styles in plus size but majority of the products are being shipped from China, I don't want to risk having longer shipping times because it may result to losing money. I buy jewelry and accessories to resell on my Shopify store already. I would like to add clothing to my store by doing dropshipping before I commit to purchasing inventory. It's been a struggle for me to find nice styles/ good quality and fast shipping. times
Developer reply ·
Hi Shop Divas Closets, Thanks so much for your review and feedback. Yes we will be adding more products with 2 - 5 business days shipping time and don't forget to check out our daily new drops from Monday to Friday. We understand your struggle and definitely want to help. We will encourage you to place some sample orders for products from our overseas warehouses and experience the shipping speed and product quality yourself. Don't hesitate to reach out if you have any additional questions or feedback
