UpOrder
by UpOrder · launched
View in Shopify App Store ↗Reviews (238)
Very Satisfied with this app! customer service people go above and beyond to help where needed. Thank you for the review! We greatly appreciate your feedback. :)
Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot. We're overjoyed to receive your fantastic review for our app (and for Tina!). Thank you for your support and for being an advocate for our product.
I personally do not have anything negative to say about UpOrder - What I love the most is the team and how responsive they are. They have helped tremendously with any initiative we may have.
UpOrder has been great! The emails have generated tons of revenue for the store and their customer service and help has been top notch. Tina is always available to help us out with anything we need!
UpOrder is great- user friendly and extremely effective. We've seen a significant increase in conversion rate and revenue from post purchase emails since we started using the platform. Their support staff is excellent as well, especially Tina! My days are jam packed and some projects have to go to the back burner. Tina's proactive approach and recommendations for improvements on top of her willingness to do the bulk of the legwork has made my life much easier. I highly value responsiveness and clear communication from vendors and Tina never disappoints. Definitely recommend!
Spently has taken our transactional emails to the next level. It's given us both insight into performance as well as personalization features that we've never had before. Customer Service is A+. Our account rep Tina is super responsive and her expert opinion helps us to effectively optimize our program.
We have been using this app to communicate with our customers with the added value of upselling our customer. Tina especially has been great to work with and her support has been nothing short of spectacular.
The Spently app is a game charger for transactional emails. Emails are now on brand and we can add elements to upsell and winback customers. The customer service from the team is outstanding as well! Tina is always responsive and helps with any requests.
Good service. Great app. Looking forward to using this more in the future. We will continue to look for more ways to use Spently to service our customers.
EXCELLENT SERVICE--HIGHLY RECOMMEND--provided a good service and we are noticing results thanks so much for all your help
This app is not just an app,.. it's a 'complete solution'. It is also backed by a team who offer exceptional service and support. Spently is proving to be a vital and worthwhile part of our overall customer journey and we're really happy with it. I would highly recommend it.
Very helpful support team, quick to respond and they always provide easy to understand steps to follow. Great app all around! Excited to see how much it helps out with sales.
This is exactly what I’m looking for in order to increase the LTV value. Tina is very professional and helped us set up all templates within one business day and made a great design for us based on our website following our brand guide. Strongly recommend this app and her service! Sincerely appreciate your help!
Spently has been a huge help in optimizing our Shopify transactional emails! They have provided great customer service from day one and are alway willing to jump on a call to help on a set-up. Our customers enjoy receiving the customized emails as it helps improve the overall experience. I would highly recommend working with Spently team if you would like to customize standard Shopify emails!!
We have a custom-built in-store pick up option and the Spently Team helped make sure that all of our order confirmation and shipping emails were accurate and had the correct language based on the type of order that was being processed.
I just downloaded this app so I can't comment yet on how much it affects sales but I must say that their customer service is above expectation. Not only do they respond to emails promptly but after I installed the app the chat popped up with an agent named Tina requesting to complete set up. She answered all my questions and was extremely professional and helpful. I'd say the only thing I didn't expect was that after publishing the email templates I was prompted to accept billing. This however don't change the pricing. The app is still free under 25 orders per month and increases in $10 increments after to a maximum of $400. If sales increase this is a win win.
Huge revenue driver and easily creates a strong brand presence across all the transactional emails we send. I highly recommend.
Really user friendly! It's very easy to customize the templates, and the support team is very helpful. They get back to you fast, and are able to answer any questions you may have.
I've been using Spently for a while, Tina has been very helpful. I really recommend to use this app it helps a lot to improve the sales.
Spently is effective, easy to set up and worth the cost. They also have an excellent customer service with very quick response time.
Probably some of the best support you'll receive from an app team on shopify. I was a little skeptical at first but was convinced when I saw the amount of conversions. I'd highly recommend trying this app.
I use this app to send order confirmation and shipping confirmation emails. It let's me further inform my customers and strive to increase their enjoyment of my product. Tina is extremely attentive and thorough. The development team is smart and agile, and rises to the challenge of unique requests. Thank you dev team! Thank you Spently!
Spently more than paid for itself within the first 20 days of implementation and the team is great to work with!
The most incredible team! Definitely one of the best apps we have worked with in YEARS! Absolutely love it and recommend it to every shopify store owner.
This app is one of the best ways to generate passive sales. The Spently team is incredibly attentive and the platform is very turn key for us. Definitely recommend it!
If you are reading this review, Spently is a tool you should be using. End of story. We use Klaviyo for the bulk of our email marketing, but using only that leaves holes in an email strategy. We weren't able to leverage notification emails to generate more revenue. We weren't able to really take charge on upgrading what our notification and transaction emails looked like as they go to our customers. Spently changed that, and they gave us a lot more control over what our emails looked like and how they functioned. That's enough to pay for the service, I promise you. Beyond the app being great at what it does, let's talk customer service. I told the Spently team that we had an upcoming launch SOON. Their response was to take our site design and help us create beautiful email templates that matched it for every notification we need to send out, in under a week. I cannot stress enough: not only does Spently do it's job as an app and WAY MORE than pay for itself, but their team took DAYS of work off of my shoulders when my time was limited and pressure was on. They are friendly, helpful, and seem genuinely awesome in every way. This morning, a member of their team reached out to me and told me she had seen the new site in it's final form and had suggestions on updating the templates. These are people you want on your side, and you should use Spently. It is not an expense, it is an investment with a huge ROI, and not investing will cost you money.
Spently has completely upgraded how we do EDM's. Our emails are now on-brand and we saw our revenue grow almost instantly. Highly recommend!
Tina and Jaret have been nothing short of real partners throughout the whole process of getting Spently up and running on our platform and beyond. Tina has consistently followed up on updates to help us optimize our conversions and add new features that they bring to market. Our emails look amazing, they convert to ROI and the whole post purchase experience is designed for a seamless customer experience. Thank you Spently team!
It would be nice if I could customize the design elements in the email even more, that way it would be completely seamless with our shops marketing emails.
I have used this app for a while and I love it. The whole team is amazing to work with!!! They make everything so easy and saw results within the first week.
The Spently support team are also incredible, always easy to reach and very responsive. We love working with Tina, she's creating, friendly and so knowledgeable :)
Always helpful, and go above and beyond to make sure we are satisfied! Tina went out of her way to analyze our account and redesign our templates to maximize CTR. Thanks, again!
Since we installed the app, our store looks more professional and it makes money by sending people back to our store. Customer Service here is also awesome. Have been using Spently on all our stores.
We've been super happy with Spently ever since we added it to our store. We've generated way more revenue with Spently than we anticipated, and the cost has paid back in spades.
We recently rebranded our entire product line and launched a new website - so adding Spently was the final piece of the puzzle in improving our customer's experience. We couldn't be more happier with the results of our new store emails. Tina from the Spently team understood our brand DNA instantly and set up was totally seamless. We have already seen such a difference in our store conversions and repeat purchases! Can't wait to add more features to our store emails and see how far we can take them! Thanks again Spently + Tina!
The app is great and the customer service is even better! Roddy and Tina are awesome and a pleasure to work with. They genuinely care about boosting sales and capturing potentially lost sales. We're very impressed with Spently and looking forward for long term relationship!
Big ROI and great customer service in getting everything set up and started. We will defintitely keep using it
Roddy and Tina are super professional and friendly - 10/10 customer service. Very clean and intuitive design as well.
App is amazing and the customer service is even better! Thank you Tina and Jaret for helping us set up the templates! Tina was such a pleasure to work with – she was incredibly helpful and so patient when it came to setup everything and answering any questions we had; and not to mention she was so kind! Could not have had a better experience working with her. We just went live with our templates and are looking forward to seeing the results!
This app is great and Tina from customer service is super helpful. I recommend it if you are able to track incremental sales that will come from this marketing initiative.
I found this app simple to use and really appreciate having email notifications that are polished in appearance while also being designed to convert. It is still early days, so we will have to wait and see re conversions, but overall I am very pleased with it. The support I have received from the Spently team has been excellent. I needed a feature that was not inherent to the app and they came through with a solution in just a couple of days. That kind of service makes all the difference.
Excellent app, great for improving email templates. The first plan should be cheaper, 100 us is quite to much
I'm not one to normally write reviews, but have been super impressed with Spently. In a day and age where genuine customer service of any kind is almost non-existent these guys are like a narwhal - elusive at best, magical when you happen upon one... These guys deliver every time - fast, efficient, super helpful, friendly and have the ability to think outside the box (in addition to the app doing exactly what it says it will do, increase sales). Keep it up!
Callum is incredibly helpful in giving us super insightful recommendations and quickly follows up with everything to make sure our templates are always up-to-date. We're impressed by the service we receive.
Jaret and Callum were a great team to work with! They went above and beyond to ensure that our needs were met and helped us use Spently in the most efficient way for our business. We just went live with our templates but I am confident it will generate growth for us along with being beautiful to look at!
The team at Spently was so helpful in getting our email templates set up and running. Their process was very easy to complete to get started right away. Their fast responses to minor glitches or changes that needed to made were incredible and our team at TWLOHA is so thankful for their support. Would highly recommend Spently to anyone who is looking to create order notifications and abandoned checkout emails that not only provide results but are extremely easy to use and come with a team that is great to work with!
I have used this app briefly, and it appears to work well as described. The support team for Spently clearly goes above and beyond to help in every way, and always very quickly. Thanks for this!
Great app! Makes a HUGE difference to how you present yourself to your customers over the standard generic Shopify transactional emails. The team is super helpful and great to work with. Definitely add Spently if you want to improve your customer experience.
Best app and even better team! They are very quick to help with customizations. Pretty genius that it takes over notification emails.
Super good app with an exceptional customer service. Highy recommend it. I have every glitch fixed within 24 hours.
We used this Spently to generate more return purchases. We are very impressed and thrilled with the result in just a brief period of time.
We set up Spently using their Premium white glove service, which is well worth the investment. From start to finish, Grace and the Spently team have been awesome at getting us set up, making regular adjustments and tweaks to our transactional emails. Their attention to detail is impressive and we have seen fabulous results for Nudestix. We would highly recommend this to any other Shopify Plus stores looking for a revenue lift from existing customers.
Spently was effortless to set up and exactly what I was looking for in my business. I love how automated and easy it was to follow up with my customers in a strategic manner. I only wish I could have found Spently sooner, as it increased my monthly revenue greatly! I would comfortably say this is the best app in my roster for increasing revenue. Don't delay in downloading, let Spently do the work you don't have time to do.
I've really enjoyed working with Callum and the Spently team, the service they provide is second to none. As for the application itself, it's very easy to use and offers some incredible feature so that merchants can ensure every email template is on brand, unique and engaging. We've been running the app for two weeks and have already seen two conversions from the abandoned cart email and we hope to see more of this in the future. I highly recommend Spently for anyone looking to improve their email marketing communication and capture their online customers on a different level!
We're only just starting out but we are already seeing improved engagement and some revenue coming through our transactional emails. Very happy with the customization of our simple user experience but the support is what puts this service over the top. Honestly, as a full stack marketer I deal with a dozen different support teams and Spently is at the top with their quality and response. Thank you Spently team!
Can't say enough good things about the service level of the Spently team. They have been extremely helpful in setting up the account and our return has been impressive straight away.
As our business has grown online Spently contacted me to ask about upgrading to a paid package. Financially it seemed to make sense and so we did. Jaret talked me through the set up process and Grace sorted out all the creatives for the follow up emails. This should lead to better responses which I'm looking forward to seeing. So far the experience has been flawless, brilliant even. A Zoom chat first, then creative input and updates all managed by Spently. This is not an app created in a bedroom somewhere (well, maybe it is, but it doesn't show!) Try the free plan, if it looks like its working for you its a no brainer to move to paid as your store grows. Perfect!
Between the service, effectiveness and the onboarding - everything was a 5 Star experience. They reached out to us and we definitely appreciate that they did, as the software is very easy to use and their team's onboarding processes made it extremely easy to start making money with it right away. On the note of effectiveness - definitely worth the $99 per month for such a capable, yet simple app.
This app is a game changer. Brought in over 5k in revenue within the first month. Totally worth it. Customer service is great too!
The app is very easy to use, simple and straight forward. Quick to set up, and easily customized. The customer support team is amazing, they'll help set up everything.
The Spently team made this super easy to set up and we started making money on Day 1. After 30 days with our new emails, we had a 50x ROI. Incredible! Our new favorite app!
I added this app when I learned Omnisend could not replace my automated store emails (order confirmation, shipping confirmation, etc). Spently does that extremely well! The emails are super easy to design; very intuitive. Not that that mattered; they do all that for you in setup! And they even followed up with me a few weeks after installing to see how I was doing (an actual email, not one of those automated things). And the app paid for itself in the first week alone.
This app is very profession and has performed well. Pricing is flexible, fair and the customer service has been one of the best. Would highly recommend.
Every experience with Spently has been super. Grace is a rockstar and they are both expedient and thorough. We very much appreciate the great service.
I am working with Grace and she is so helpful. I really appreciate of all her specialized knowledge and assistance! Spently has awesome customer service...Thanks Grace !
Spently assigned someone to my account and they set up all my email templates FOR me! I was astonished by she attention to detail and the templates were so on-brand. We did have to tweak some formatting but she was very attentive and got it working. Before my trial even ended I had nearly a $2k return in sales!
So far, Spently has proven to be an effective complement to omnisend for us. It is easy to navigate and configure. We are happy with the responsive (and friendly) support from both Roddy and Callum. We received a positive ROI within the first month. Highly recommend!
Great app and great customer service. Does what it says on the tin and really help with repeat purchases. Would definitely recommend!
Spently is a great app for emails sent for the shop on orders. We have had issues updating our logo to a most recent version, but these issues aren't cause for concern to not give a 5-star rating. Overall, I'm very please with using how the app communicates with Kit and raises our level of professionalism towards new and returning customers. Only con that I have, is that the Starter Plan would start with 100 monthly orders vs. 50. This would allow for smaller businesses like ours to expand a bit for holiday sales without having to break the budget.
This app has turned our notifications into a new channel of revenue for us! Highly recommend using this app.
Great app! Great customer service... Very happy with it. We generated $700 in the recovered abandoned carts.
Spently gives you great customization options + an amazing ROI. Plus, the service is one of a kind!
I absolutely love this app. I was in a time crunch and needed to develop a suite of customer emails for my store. I found this app and it took me no time to learn the tool and implement automatic emails that have been running smoothly since. Customer service was also super responsive and helpful. I definitely recommend it!
Spently has been great so far! Support, namely Callum, has been accessible just about any hour of the day. I feel like it has been worth the cost so far, especially for abandoned carts. This is a part of my site I've felt has been lacking, and Spently makes it easy and beautiful. I would definitely recommend this app to anyone that wants their emails to look more like their website and less like a standard shopify email. As a bonus I so appreciate they help to design and layout the emails with you.
We have loved the results of what Spently has done for us, but we have been more impressed with their customer service. Roddy and Callum have been awesome to work with and have delivered on everything we've thrown at them. Couldn't recommend this app more!
Great app! Easy to set up and gives a very professional look to my store emails. Customer service is outstanding. I highly recommend!
Love this app! The customer service is top notch, and now my emails have the proper flavor to them. Very happy, even with the basic plan!
Spently has created so much lost revenue for us, highly recommended app for abandon cart recovery, as well as coupon code creation.
Great app, i highly recommend Spently there personalized emails and coupon code sending really helps customers make there purchase on our site.
The team at Spently is amazing. We felt at home with them right away. Their service is really really good. The app also performs amazingly well, we rebranded 27+ emails that go out from shopify, which has significantly increased our revenues last month. Highly recommend these guys!
Spently has helped us create unique designed email templates for our store which have reinvented the way we send emails to our customers from email confirmations to shipment updates as well as abandon cart reminders. The team at Spently helped us create all the emails necessary as well as have the setup properly to be viewed by our customers. They have also allowed for adding discounts to our confirmation emails and abandon cart emails to encourage repeat purchases. Great app! Would highly recommend!
I have been using this app for 4 months and my stats are impressive. I have a 261% open rate on notification e-mails. Where else can you get that!
I've been using Spently for years, but hadn't updated the templates in awhile because I didn't really have the time to invest in redoing everything with their new template builder. Callum reached out and completely redesigned the templates for nothing, which was extremely helpful!
Very easy to install. Setup was smooth with no hickups. Customer service was always there along the way.
Easy app to add to your store. The customer service rocks!! Very simple to design your own emails for your store. Let's hope it drives up my sales!! :)
