WhatFlow: Whatsapp Automation
by Scrptble · launched
View in Shopify App Store ↗Reviews (329)
Great support! We had an issue with our WhatsApp connection and automatic order confirmations suddenly stopped working. The support team responded and guided us to fix the connection. After following their instructions, everything was back to normal and confirmations were being sent again immediately. Thank you for the quick and helpful support!
Developer reply ·
Thanks for the 5 stars! We appreciate your support and are glad to have you with us. Let us know if you ever need any support—we’re always here to help!
The messaging feature works okay so far, but it needs improvement. The biggest issue is that when a confirmation message is sent to the customer, it only appears in their chat and not on our end. As a result, when they confirm or cancel, we only see their response, and we have no way of knowing which order it refers to or what the order number is.
Developer reply ·
Thanks for the 5 stars! We appreciate your support and are glad to have you with us. Let us know if you ever need any support—we’re always here to help!
Connections keeps breaking down, messages not being sent and tag updates not happening constantly
Developer reply ·
"We are deeply sorry for the connection drops, unsent messages, and tag syncing failures. These issues happen when legacy QR web-pairing sessions lose real-time sync during Meta's background updates. Switch to our Official Meta WhatsApp Cloud API in your WhatFlow settings for 100% stable uptime and instant tag syncing, or email support@whatsflow.app so we can fix your integration right away!"
Developer reply ·
Thanks for the 5 stars! We appreciate your support and are glad to have you with us. Let us know if you ever need any support—we’re always here to help!
Developer reply ·
Thanks for the 5 stars! We appreciate your support and are glad to have you with us. Let us know if you ever need any support—we’re always here to help!
if i manually send order confirmation then it doesnot sended
Developer reply ·
We apologize for the issue with manual order confirmations failing. Our previous Web-session setup caused syncing glitches that blocked manual triggers. With our new Official Meta API app, manual and automated order confirmations deliver instantly and reliably without drops. Please reach out to our support team so we can assist you in moving over to the upgraded platform!
bawkwas app he plan select nahi ho raha he massge bhi nahi jaarahehe firbhi charge kat raha he
One hell of an app, solved my confirmation problems + the manual abandoned checkout message thing is good i was able to convert 100+ cart abandoners in 7 days, definitely recommend it to everyone else out there
worst case, doesnot even notify when the order is confirmed, unsubscribing.
Developer reply ·
We sincerely apologize for the missed order notifications. we know how critical these are for your store's operation and customer trust. To permanently solve delivery failures, we’ve rebuilt the app on the Official Meta WhatsApp API. All order confirmations now send instantly with 100% reliability. We would love the opportunity to welcome you back on this upgraded, fully stable version. Please contact us for priority setup
no support nothing. the app stops sending messages whenever it feels likke pathetic service
Developer reply ·
We sincerely apologize for the lack of response and the unsent messages. Disconnections happen on legacy web-pairing sessions, which is why we rebuild on our new app to the Official Meta WhatsApp Cloud API for 100% continuous uptime. Please email support@whatsflow.app right now—we will prioritize your ticket and fix this immediately
very bad application & customer service don't use it , app have a lot of bugs they need to solve it before publish
Developer reply ·
Thank you for the candid feedback. We took these performance issues seriously and rebuilt our entire app architecture using the Official Meta WhatsApp API to eliminate bugs, pairing drops, and delay errors. We would appreciate the chance to show you the difference on our updated, rock-solid platform. Please feel free to contact us directly for onboarding assistance
Not reliable! Disconnects more than it connects! and customer support doesn't even reply. DO NOT RECOMMEND
Developer reply ·
We are truly sorry for the frequent disconnects and lack of timely support you experienced. We’ve revamped both our app and support team. Our new app runs directly on the Official Meta API, which means a major decrease in disconnects and continuous uptime. We’ve also upgraded our customer care team to ensure fast responses. Please reach out so we can help you switch to the stable version and restore your trust
best app
Developer reply ·
Thanks for the 5 stars! We appreciate your support and are glad to have you with us. Let us know if you ever need any support—we’re always here to help!
App incrível, faz a integração de forma perfeita com o Flow da Shopify e permite automações dentro do próprio app - uso em todos os pedidos e recomendo muito!
There should be a plan between 50-1250 orders. Maybe 500 orders for 2$
it is requested that on urgent basis please introduce whatsapp products review after few days of product purchased
Great for my business, instead of messaging manually and calling , this is gamechanger with confirmation message being sent within a split second , not only this but also super affordable even for small buisnesses. updation of tags also reduces the need for check and balance on whatsapp dms Customer service is very good ,
It keeps restricting WhatsApp again and again. Sometimes, even the app doesn't work. Need to make some necessary improvements.
Developer reply ·
We sincerely apologize for the account restrictions and app downtime. Repeated restrictions occur because Meta's automated security flags legacy QR web-pairing sessions. Switch to our Official Meta WhatsApp Cloud API in your WhatFlow settings for 0% ban risk and 100% continuous uptime, or email support@whatsflow.app so we can upgrade your setup immediately!
0 recommended worst experience & no contact support 0 support
Developer reply ·
We are truly sorry for letting you down on both product reliability and support availability. We have overhauled our customer service channels alongside launching our new app powered by the Official Meta WhatsApp API. We’d love the opportunity to prove the difference to you on a stable platform—please reach out to us so we can directly help you
I have integrated the app, it works fine for a few days, but then it automatically stops sending messages. Has happened twice without any intimation.
Developer reply ·
We are deeply sorry for the unexpected interruptions. This happens when legacy web-pairing sessions disconnect during Meta's routine security updates. Switch to our Official Meta WhatsApp API in your WhatFlow settings for 100% stable uptime and 0% disconnects, contact our support team so we can set it up for you right away
We installed WhatFlow on our Shopify store with high expectations, as the app promotes a strong feature set and advanced automation capabilities. Unfortunately, our experience did not match those promises. In practice, most of the default triggers did not execute at all, and only a few triggers configured through Shopify Flow were intermittently executed. This made the automation unreliable and unsuitable for real business use, especially for time-sensitive customer communication. Equally, concerning was the lack of effective customer support. Despite reaching out multiple times, we did not receive meaningful assistance or a clear effort to troubleshoot and resolve the issues. Due to these persistent problems, we have uninstalled WhatFlow from our store and migrated back to the WhatsApp Business API using the WaSend app, which has proven to be significantly more stable and dependable for our requirements. Updating my earlier review based on a recent bad experience. We reinstalled WhatFlow on 5th May 2026 and used it only for initial setup and configuration for 3–4 hours. No automations were triggered, no messages were sent — it was purely a trial/evaluation phase. Despite this, Shopify billed us ₹482.48 for the app in our May 2026 bill. When I tried to reach out for a refund, the 'Get Support' button on the WhatFlow app listing page in the Shopify App Store is not clickable — it simply does not work. Shopify's own support team directed me to contact the developer directly for the refund, but the very support button meant for that purpose is broken. While the concept behind WhatFlow is promising, the current execution, trigger reliability, and support responsiveness need substantial improvement before it can be recommended for production use.
i have deleted this app 1 month ago now has charged please issue a refund
App just stopped working. No messages are being sent to customers and it also deducted subscription charges. No support chat available to complaint! Its been 2 days and no support.
Got our WhatsApp Business account restricted by Meta after a few months of use. We only used it for order confirmations and shipping updates — no broadcasts, no spam. The problem is the app's design. WhatFlow connects via "link a device" instead of the official WhatsApp Business API, and Meta detects the automation pattern regardless of what you're actually sending. Several other reviews here report the same thing, with some merchants losing their number permanently. For any real business, the small monthly saving is not worth gambling your WhatsApp number. Use an official BSP instead. Uninstalled.
Developer reply ·
We are deeply sorry for the disruption and frustration this caused to your business. We listened to this exact feedback and have completely migrated our infrastructure to the Official Meta WhatsApp Cloud API. You no longer need to worry about constant restrictions and bans. We’d love to help you safely restore your WhatsApp messaging on our new official platform, please reach out to us directly so we can set up your store and offer you extended free credits to make things right.
horrible experience. app gets restricted if you get more orders. and mine has now stopped working. not sending confirmation msgs anymore. 0 customer support.
Developer reply ·
We sincerely apologize for the blocked messages and lack of timely support during high-volume periods. Meta frequently throttles or restricts unofficial web connections when message volume spikes. Our new store runs directly on the Official Meta WhatsApp API, designed specifically to handle high order volumes without any delivery blocks or disconnects. We have also revamped our support desk to ensure fast resolution times. Please reach out to our team so we can set you up on the stable, official solution
They rely on black-hat techniques to bypass WhatsApp’s terms and conditions, but eventually the account gets flagged or restricted.
Developer reply ·
You were right to point this out, and we took immediate action. We have now created an Official Meta API platform. Our current application operates 100% within Meta’s terms, ensuring complete account safety, zero ban risks, and official verified messaging. We’d welcome the chance to demonstrate our new, fully compliant platform to you anytime
i am using your product facing disconnection again and again. and now not connecting. connection via qr code not working and connection via code is not working whatsapp business accepts only numeric code and your software giving mix code
Developer reply ·
We sincerely apologize for the headache with QR codes and pairing pins failing. We have completely phased out web pairing in favor of Meta's Official Cloud API integration. There are no more QR codes, numeric pins, or session disconnects. Please message our support team today so we can instantly migrate your phone number to our official, stable solution
only for a week it is working
Developer reply ·
We are deeply sorry for the weekly dropouts! Legacy QR web-pairing sessions automatically expire and disconnect during Meta’s routine background updates. Switch to our Official Meta WhatsApp Cloud API in your WhatFlow settings for 100% continuous uptime and 0% disconnects,
app is really great to use. and help ful. i want to suggest to add a new message for the customer received there order to get a review message, it will be helpfull and have a great chance for repeating the customer.
Whatflow solved one of my biggest problems. Other apps use API systems where order confirmation, tracking etc. go automatically, but the problem is you have to reply from PC and can only chat after customer replies. But in Whatflow, everything works from my own WhatsApp. I can send order confirmation, tracking, call customer, chat anytime — all in one place. It’s very smooth and easy to use. Price is also good and support is helpful. I would honestly rate it 6/5 Really loved it.
I logged in and it was working after few messages received and now when i checked home page so it was not connected
Developer reply ·
"We are deeply sorry for the sudden disconnection! Legacy QR web-pairing sessions drop whenever Meta updates its security rules or background syncs fail. Switch to our Official Meta WhatsApp Cloud API in your WhatFlow settings for 100% continuous uptime and 0% drops, or email`support@whatsflow.app so we can re-link your store immediately!"
regular disconnection from number
Developer reply ·
We are so sorry for the constant hassle with session drops. To fix this permanently, we have phased out QR code pairing and upgraded entirely to the Official Meta WhatsApp Cloud API. This guarantees continuous 24/7 connectivity with zero phone sync dropouts. Please reach out to us directly so we can transition your number over to the rock-solid official version
We were initially happy with this app, but unfortunately it has now become a headache. It disconnects frequently, sometimes every few days, which affects our workflow. The support team has not been helpful. Responses often take 2–3 days, and the only solution we get is “please reconnect,” which does not resolve the actual issue. Tags are not applied properly, and our WhatsApp number has been temporarily blocked three times due to these problems. As a brand, this has caused us significant loss and inconvenience. While the app may be affordable, the service and quality are very poor. We would strongly suggest improving support and system reliability, even if it means increasing the pricing. At this point, we are planning to move to an alternative solution.
After using this app for 7–8 months, our WhatsApp Business account was banned twice due to the use of an unauthorized API. Unfortunately, we ended up losing our main WhatsApp account, which resulted in hundreds of dissatisfied customers and significant customer service challenges. We have now transitioned to our own CRM system, integrated with the official Meta WhatsApp API, for order confirmations and customer communication.
Developer reply ·
We are deeply sorry for the loss of your number and the major customer service issues this caused. You made the right call switching to the Official Meta API. Feedback like yours pushed us to rebuild on the Official Meta WhatsApp API for 100% compliance and zero ban risks. We fully respect that you’ve built your own CRM, but if you ever need a direct Shopify solution in the future, our new official platform is ready. Wish you the best with your store
bad
Developer reply ·
We’re really sorry for your poor experience with our service. We’ve recently overhauled the platform to run on the Official Meta WhatsApp API for maximum speed, stability, and zero account risk. If you’d like to give us another try, please reach out to our team and we’ll get you set up on the upgraded platform
After using this app for around 4-5 months our WhatsApp Business account has been banned twice for using an unauthorized API. Now we've lost our main WhatsApp account and have 100's of dissatisfied customers in terms of CS.
Developer reply ·
We are deeply sorry for the severe impact and frustration this caused your store and customer support operations. Account restrictions on web-session tools were the primary reason We have rebuilt our entire service on the Official Meta WhatsApp API, which complies 100% with Meta policies and eliminates account bans. We would love the chance to help safely restore your WhatsApp operations on our new official setup with full white-glove onboarding and account credits. Please contact us directly so we can assist you
its not working properly
Developer reply ·
We're so sorry for the trouble. We've completely upgraded to the Official Meta WhatsApp Cloud API to fix all performance issues, eliminate disconnects, and ensure 100% account safety. Please reach out to our support team so we can instantly migrate you to the stable version
Good experience so far, but yet needs improvement. sometimes, it stops working.
unable to coonet
Developer reply ·
We are deeply sorry for the connection trouble Connection drops happen on legacy web-pairing sessions whenever Meta updates its security rules. Switch to our Official Meta WhatsApp Cloud API in your WhatFlow settings for 100% stable uptime, or email support@whatsflow.app so we can set it up for you right away
it was good but now it stopped working
Developer reply ·
"We hear your frustration. Bans happen when legacy QR-pairing is used or recipients tap 'Report Spam'. We upgraded WhatFlow to the Official Meta WhatsApp Cloud API, which eliminates QR ban risks completely. Email support@whatsflow.app right now so we can safely set up your official integration and help reactivate your service
We are facing serious issue. It keeps disconnecting again and again, which is causing major disruption to our work. because of this, our WhatsApp number also gets temporarily banned sometimes for 1–2 days. This is creating significant problems for our business. Please review and improve your app’s security policies and overall stability. The app should be designed in a way that complies with WhatsApp’s security guidelines to prevent these repeated bans and disconnections. We request you to resolve this matter urgently.
Developer reply ·
Thank you for this detailed and constructive feedback, and we sincerely apologize for the disruptions to your business operations. We have acted on your request: our updated app now operates exclusively on Official Meta WhatsApp API infrastructure. This strictly adheres to Meta's security guidelines, ending repeated disconnects and temporary bans completely. Please contact our team urgently so we can priority-migrate your store to this secure platform
The app automatically disconnects from the WhatsApp phone number of our Shopify page without notice. Don't understand why that keeps happening and then we have to link it to our WhatsApp account every time.
Developer reply ·
"We apologize for the constant inconvenience of having to re-link your device. Unofficial web pairing requires continuous phone syncing, which regularly breaks. Our new app integrates directly via the Official Meta WhatsApp API— there are zero random disconnections. Please message our team so we can guide you through a quick, one-time setup on the official platform
Even we are paying you then why Whatsapp gets ban ?
