Zakeke ‑ Customizer 2D & 3D
View in Shopify App Store ↗Reviews (100)
Great app with great support
Developer reply ·
Thank you for the five-star review! We’re really happy to hear that you’re enjoying Zakeke and that our support team has contributed to a positive experience. We work hard to make product customization powerful without making it unnecessarily complicated, and having responsive support alongside the platform is an important part of that.
Nice App - a few things that really stood out to us about Zakeke: - Directly tied to the order: The finished design is linked straight to the Shopify order — no manual back-and-forth sending files around. - Huge time savings on setup: Without Zakeke, we would have had to build the entire designer ourselves. This let us launch extremely fast, with far less development effort. - Multi-language support: Since we need the designer in both German and English, it was great that translation just worked out of the box. If you are interested on how we have implemented it -> you can try it out here: https://lemontaps.de/collections/nfc-cards/products/nfc-holzkarte-1
Developer reply ·
Thank you so much for your thoughtful review! We’re delighted to hear that Zakeke helped you launch your product designer quickly, without the time and development effort required to build a custom solution from scratch. It’s especially rewarding to know that the direct connection between the finished design and the Shopify order has simplified your workflow, while the built-in German and English support made it easier to deliver a consistent experience across markets. Helping merchants reduce manual work while scaling efficiently is exactly the value we aim to provide.
The app provides all the features we need to offer our customers a smooth design experience for their custom drafts. The configurator loads quickly and is easy and intuitive to use. Zakeke’s support team is fast, helpful, and always finds a suitable solution quickly whenever we have questions or need assistance.
Developer reply ·
Thank you so much for your thoughtful review! We’re delighted to hear that Zakeke provides the features you need to offer your customers a smooth and intuitive design experience for their custom drafts. It’s especially rewarding to know that you value the configurator’s speed and ease of use, as well as the responsiveness of our support team. Helping merchants find the right solution quickly whenever they need assistance is a key part of the experience we aim to deliver.
Nice App, we use it more then one year and has been working very good. Would recommend.
Developer reply ·
Thank you for your kind review! We’re very happy to hear that you’ve been using Zakeke for more than a year and that it has been working so well for your business. Long-term feedback like yours is especially meaningful to us, because it reflects both day-to-day reliability and the value the app can bring over time. Thank you again for your recommendation and for being part of the Zakeke journey.
I am setting up a new store and had some questions about the options. I spoke with Goran and Gaia and both are awesome to get support from. Setting up Zakeke is very easy compared to other customizers honestly. I look forward to working with them for long term. There are lots of features the app provides and you can add so many cliparts and assign those cliparts to different products. Amazing!Thank you!
Developer reply ·
Thank you so much for your kind words! We’re really happy to hear that setting up your new store with Zakeke has been smooth and that Goran and Gaia were able to support you so well throughout the process. It’s great to know you’re already appreciating how easy the setup is compared to other customizers, as well as the flexibility of features like clipart management across different products. We’re excited to support you for the long term and help you get the most out of your store as your customization experience grows.
Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!
Developer reply ·
Thank you for your review! We’re delighted to hear that you’re enjoying Zakeke’s 3D and AR capabilities, and even more so that our support team was able to help resolve all the issues you encountered. A special thanks from Elena, Domenico, Nicola, Marinella, and the rest of the team for your mention. We work hard to make sure merchants can fully unlock the value of interactive 3D and AR experiences, so your feedback means a lot to us.
Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all. We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.
Developer reply ·
We truly appreciate you taking the time to share such a detailed review. It’s great to hear that, after testing several customization solutions, you found in Zakeke the complete set of features your business needed, from a straightforward Shopify integration to the management of existing products, variants, and stock levels. The ability to build flexible pricing structures while maintaining a storefront experience that feels fully integrated is something we care deeply about. We’re also glad our support team could help with the final details and make the transition to Zakeke as smooth as possible.
Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!
Developer reply ·
Thank you so much for your review! We’re delighted to hear that you find Zakeke easy to use, well integrated with Shopify, and supported by a great experience with our team. It’s especially rewarding to know that the 3D preview is helping your customers and contributing to better sales performance. Helping merchants create smoother and more effective shopping experiences is exactly what we aim for.
Guisi and the team have been outstanding and a pleasure to work with. Creating custom designs for our products on Shopify has been so simple and seamless thanks to Zakeke -- keep job so far, highly recommend!!
Developer reply ·
We truly appreciate your wonderful feedback! It’s fantastic to hear that Guisi and the team made the experience so positive and that creating custom designs for your Shopify products has been simple and seamless with Zakeke. A special thanks from Guisi and everyone on the team for your kind words and recommendation. Making product customization easy for merchants while delivering a smooth, reliable workflow is at the heart of what we work toward every day.
(Updated Review) Zakeke has truly impressed me—not just with the platform itself, but with the team behind it. When I first started using Zakeke, I rated it 3 stars. The seller tools were excellent, but the buyer experience had some frustrating issues. I shared my concerns, and what really stood out is that the Zakeke team—including the COO—personally reached out to understand and address them. Since then, we’ve been working together on improving key parts of the experience, and I’ve already seen meaningful changes. If you’re a seller and run into challenges, don’t hesitate to speak up—Zakeke listens and genuinely works with you to improve the platform. While it can be pricy, the combination of robust features and responsive support makes it worth it. It’s not perfect yet, but it has a lot of potential, and I now feel confident recommending it.
Developer reply ·
Thank you for sharing such an honest and thoughtful review. Knowing that your experience evolved from an initial three-star rating to five stars means a great deal to us, especially because it reflects the open and constructive dialogue we’ve been able to build together. We’re grateful that you gave our team the opportunity to understand your concerns and work alongside you on meaningful improvements to the buyer experience. While we know there is always more to refine, your recognition of Zakeke’s robust features, responsive support, and long-term potential is incredibly valuable to everyone on our team.
Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth. As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now. Very reliable tool - would 10/10 recommend.
Developer reply ·
Thank you for this wonderful review! We’re very happy to hear that your experience with our team has been fast, proactive, and friendly, and that you felt supported in finding the right solutions for your business. We also really appreciate your comment about how the product has evolved over time. We continuously work to improve the buyer experience and make the tool more intuitive, so it’s especially valuable to hear this recognized by someone using Zakeke as a seller.
Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service
Developer reply ·
Thank you so much for your kind words! We’re truly pleased to hear that, together, we were able to develop a unique 3D model for your products and support you throughout the entire journey. It means a lot to know that you appreciated both the level of detail and the partnership you experienced with our team. Providing guidance at every stage of the process is something we care deeply about, and we’re very happy to hear that our customer service made a positive impact.
Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)
Developer reply ·
Grazie mille per aver condiviso la vostra esperienza. Siamo molto felici di sapere che, grazie al supporto e alla disponibilità del nostro team, siete riusciti ad avviare con successo la vostra esperienza con Zakeke. Per noi è fondamentale accompagnare i clienti con attenzione, soprattutto quando emergono esigenze specifiche o ostacoli non previsti. Sapere che questo approccio sia stato apprezzato è per noi una grande soddisfazione.
I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us
Developer reply ·
Thank you for sharing your experience! We’re thrilled to hear that Zakeke helped you build a 3D Guitar Configurator that gives your customers the freedom to design and preview their dream guitar in real time. It’s especially rewarding to know that features like live preview, dynamic pricing, and weight calculation have helped reduce back-and-forth communication and streamline your workflow. This is exactly the kind of impact we aim for: making customization easier for both merchants and their customers.
Very cool and complete app with great customer support.
Developer reply ·
We’re so glad to hear that you’re enjoying Zakeke and finding it both powerful and complete for your customization needs. Your kind words about our customer support are especially appreciated. Combining a comprehensive product with reliable, helpful assistance is a key part of the experience we want every merchant to have.
ứng dụng rất hay va tuyệt vời, team hỗ trợ cũng nhiệt tình, tuy nhiên chỉ có hỗ trợ qua email, tôi rất mong team có thể hỗ trợ thêm live chat. Thanks.
We use Zakeke from few month now, we still have some works to make it perfect but already the system is working very well, i saw some comments that there is nobody to reply if you have a technical request , that is totaly wrong , we have full of the answers at our question . So in fact we are really happy about the system and the business that generated for us these last weeks .
Developer reply ·
Hello and thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every day. Your comment is one that confirm to us we’re doing the right job for your business, but we’re sorry that you left us a 1-star review, can we ask to kindly explain to us what went wrong with it? Feel free to reach our support team for further requests. Thank you
Excellent after sales support. Comprehensive and helpful resolving an issue in our shopify environment.
Super Kundenservice und einzigartiger Konfigurator. Auch die Funktion der Sales Channel ist grossartig.
Exceptional support team, who were able to resolve my issues very quick. The app integrates perfectly into our store, is affordable and easy to use.
I recommend this app. The operation is good but the best is the customer service, Mattia helped me a lot with all the configuration
Developer reply ·
Thank you for your recommendation! We’re glad to hear that you’re happy with the app and, most of all, with the support you received during the configuration phase. A special thanks from Mattia for your kind words. We know that proper setup can make all the difference, so we’re very happy to hear that his help made the process easier for you.
Abbiamo provato diverse App di editing, Zakeke ha la qualità unica di rendere il lavoro VELOCE. L'aspetto estetico è poi il migliore in circolazione. La qualità però più importante è il servizio clienti, rapido, efficace, cordiale. Consigliata sotto tutti i punti di vista.
Wir nutzen Zakeke seit einem Jahr. Wir haben vorher viel getestet, aber Zakeke ist definitv der beste Konfigurator auf dem Markt. Man kann damit alles konfigurieren und wenn es Probleme mit dem Programm gibt, hilft ein super netter Support immer sehr schnell. Deshalb ganz klar 5 Sterne.
Amazing app, amazing support! So excited to implement my product using Zakeke as we're the first to innovate something like this inside our niche. Completely recommend !
Wir nutzen Zakeke seit Jahren für die Personalisierung unserer gesamten Produktpalette. Wir sind extrem zufrieden mit der Anwendung, sie erfüllt alle unsere Anwendungsgebiete und bietet sogar noch mehr. Absolute Empfehlung für alle Web-to-Print Shops jeder Größe. Toller Support, der innerhalb von Minuten die Antwort hat, die man verzweifelt selbst gesucht hat. Einfach klasse!
One of the best customization tools out there on Shopify, support team is really friendly and helpful. If you don´t know something you can even ask them and they will respond and give you tips. Many updates and new things coming in a good average time period.
We have been using Zakeke for our customized products at DoorFoto.com for over 2 years now. The software is easy to use and the support has been great when we needed it, but to be honest, we have only had to reach out to them once in the past 2 yrs and they fixed the issues within hours.
This app is by far the best customizer for your website, not only is it the best looking that we have used, but the support you receive from the developers is second to none, always quick to respond and want to hear any ideas you have for the future of the app's development, my kind of people, keep up the fantastic work guys! best regards TKR Graphics
We've tried a number of product and print customisers over the years. This is the only one that hits the mark. So much thought has gone into Zakeke for both backend and frontend. Support is helpful, excellent and quick.
Nach ersten kleinen tapsigen Erkundungsversuchen, wie die App und der Personalisierer genau funktionieren (was aber sicher eher auf meine mangelnden Englischkenntnissen zurück zu führen ist) - komme ich super mit der Anwendung klar und bin sehr glücklich mit den Optionen der App. Da ich immer die Möglichkeit einer Personalisierung anbiete, kann ich hiermit dem Kunden ein viel besseres und schnelleres Einkaufserlebnis bescheren. Ein GANZ großes Lob muss ich auch dem Support aussprechen: nicht nur, dass sie sehr schnell reagieren - sie sind sehr freundlich, hilfsbereit und liefern tolle Arbeit. Egal, wobei ich ein Problem hatte - sie haben mir direkt und unkompliziert geholfen! Dafür noch mal 5 Sterne und ein Plus :)
This is such an excellent customization App! Very user-friendly and customer support is awesome. 10/10 would recommend!
I don't normally leave reviews unless I am blown away by a person going above and beyond for me. In this case, Nicola went to the moon and back helping me make my store better and providing the best customer service imaginable. This app is fantastic and Nicola represents the best support you could ever ask for. Thank you so much for everything!
Esta aplicação é fantástica! Os ficheiros chegam até nós prontos a imprimir com grande resolução. O interface fácil e intuitivo, excelente suporte também. Era exatamente isto que queria.
This App makes everything so convenient! Not just for me but especially for my customers, who know exactly what they can expect from now on. Totally worth its money. Big shout out to the customer service who is extremely helpful and always there for you.
We love this app... Very easy to use... and you can setup your products quickly. Customer service is very fast to respond & Outstanding!!!!. They always provide help if needed and always improving the app. We have used other Customizer apps in the past and like this one best because the look is very professional, and the service is by far the BEST!!!... All in all, we highly recommend you try this app, and see for yourself.
I've been very happy with this custom designer app. It works really well, very user friendly and I have had almost no issues with it. Also, their support team responds quickly to inquiries. Would definitely recommend!
Without a doubt the best product customizer on the market, we have used every other tool available on Shopify and this one has the best customer facing tool. Ken and Carlo have been fautless and very helpful. Thank you both very much!
Hands down the best product customizer around. User friendly and flexible. Ready for print files. Superb assistance. Look no further and choose Zakeke
This is a good app if you're looking for an app that let's your customers create customized products on your website. Love it.
After a detailed research we chose Zakeke. The best choice we could have made! Simple and intuitive for both the seller and the user, the best value for money and above all professional and rapid assistance for the resolution of any problem. Highly recommended! Luca Landolux
Zakeke is a great app for any 3D customizable product. What's even better is that their customer service rep's are extremely knowledgable, responsive, and friendly. Their business development representative worked with me to identify my successes and concerns with Zakeke before connecting me with their 3D team. They personally adjusted my flawed 3D model and sent it back to me to ensure that it worked seamlessly across their platform. Although 3D projects can be cumbersome and tedious, Zakeke made the experience simple and flawless. Highly recommend Zakeke to anyone looking for great customization and excellent customer service.
This is the most powerful app We have try price given for final costumer. I will prefer an better integration with Multilanguage
Great little customizer app. Really easy to set up products and tune the user experience. Really useful that it allows you to create ornate shapes to use as image masks and there is a lot of features you can turn on and off. The plans are good too and allow us to grow our product portfolio gradually without it costing an arm and a leg! Having a full printable file is a huge timesaver.
Nous utilisons cette application pour faire de la customisation de produits en 3D. C'est vraiment très simple et rapide a comprendre ! L'ensemble est vraiment accessible pour des débutant et c'est très efficace. En plus de ça, le service client et juste GENIAL et j'insiste sur ce point. Si vous souhaitez modéliser vos objet personnalisables en 3D sur votre site, cette application est clairement faite pour vous.
I love the Zakeke app! It is perfect for the needs of my store, selfiegenes.com where customers can customize their own denim jackets. Their customer service has been excellent whenever I am in need of help. Nicola in particular has been very helpful working with me for any technical issues I have had. She has also gone above and beyond the services that Zakeke customer service provides. I would definitely recommend this app for any customizable products!
We have been looking for solution since long and Zakakee as enabled us in doing so. The support team is awesome and they helped us with lot of query resolving.
This is a fantastic app. We never thought we could add customization to our store and we're now so happy to offer this to our customers by using Zakeke. We highly highly recommend it!
Currently using the Zakeke app to build a few custom product designers on the website and so far has been very happy with the options they provided. The 3D option is awesome.
I use the Zakeke app to enable my customers to add monograms and designs to the products they buy. I do the personalisation (Embroidery) and am not very computer savvy, but the app is easy to use and there are many helpful videos. They really DO contact you when you ask for help. I highly recommend Zakeke
This app allows my potential customers to custom make their own signs which is great. This allows me to gain more sales and create quicker proofs.
The app has worked great for everything we've needed, the customer support is excellent. We really appreciate the level of care that the Zakeke team puts into their products.
Still setting up my products but the team has been very helpful! can't wait to get it up and running.
This is our second site where we have installed and used the Zakeke Product Customizer app. It is so simple to use and creates a great customer / user experience. The app is fully supported and their staff are always fast, efficient and super helpful. Great communication about what is coming up in future updates.I would recommend this app wholeheartedly.
This app is awesome for customization! Very easy set up and the customer experience is very smooth. Customer service was also quick to respond and help for a couple set up questions I had!
This is a cool app that is enabling us to bring custom items to our customers. Setup requires some thinking but it is a complicated process connecting print on demand tech to custom apps. I am happy we didn't have to pay developer fees to build this internally and that this app exists. I would recommend to others looking to add custom functionality.
We have just moved platform to Shopify and tested quite a few personalisation Apps - Zakeke was by far the most capable and flexible and they were so helpful during even the free trial period. We have now set up our shop with a lot of products and found the process simple and straightforward - we are now looking forward to launching new ranges. We can not recommend Zakeke enough - a fair price, technically very capable and great support if you need it.
I used this app to help me add a section to my website for customer to do their own design, It helped a lot with creating this function However after using it i found it a bit difficult for the end user to understand the functionality of it , I would recommend to add a video tutorial for end customers to easi;y understand how to create your own design.
Developer reply ·
Thank you for your review! You can easily add a video as a "welcome message" to your customers as soon as they get in the customizer. Learn more here: https://zakeke.zendesk.com/hc/en-us/articles/360016443753--Messages-and-alerts.
Amazing customer service and really versatile app that is helping our customers customise our products - and its super easy to set-up!
I've been looking for a customization app for a while and tried a few. This one is the best. It takes a couple of days to get set up but its really easy to use and the support is top notch.
I really am loving this app so far! It is exactly what I was looking for to help with my website needs. I needed support with a few things and the support team was quick to help me with my needs and help with setup. I only wish I could figure out how to add templates because I keep getting error messages so maybe I'm doing something wrong but don't want to keep bothering support because the last couple of things were right in my face lol. Definitely give this app a try! This is my favorite app on my store!
The app is very responsive and so is the staff. There are other apps that do the same thing on shopify. But where this app sets itself apart is the staff that supports it.
This app will help me adapt my business to the needs of my customers now that we are living in a Covid-19 world.
Zakeke is going to save me so much time on my custom orders! This app allows the user to upload their own files! Thank you!
This plugin is going to be used all across my online printshop. It works beautifully. The support team behind it is untouched. They even are helping me setup the 3D product for my Business Cards which is the first product we're implementing this designer on. Over the coming weeks and months my company's plan is to expand the designer into all of our 100s of Print Products as our clients love a great designer option and we finally found one. A++
The apps works great but it could be more user friendly for the type of products we offer. But for the money you pay it's a great app and the helpdesk is very fast and always willing to help you.
I Used this app for my Printing Business. It's Fantastic, It's Fast and Easy to Setup products to my store. It help me to provide the best user Experience. with 3D Preview it looks real and very responsive. I Started this Business Just Because Zakeke was there with the Solution we wanted it. I'm a Shopify Expert so I know the most of shopify, With Zakeke it brought my ideas to life. We Recommend to Install Zakeke Product Customizer now!
I've installed and modified every similar app available on the Shopify app store, and Zakeke looks the best, by far. The app also has a ton of potential for future enhancements. I needed some help configuring the app on my product pages and Zakeke support has been great to work with!
Perfect App and awesome support! Thank you so much for your support! Zakeke does not only help out in text form, they even send you back the corrected .zip file ready to upload. Never seen a more customer friendly company before. I admit it is tricky at the beginning to understand the logic behind the upload, but to be honest it is quite simple if you spend a few minutes trying to understand it. Keep going like that, you are doing great!
This app is incredible. My clients are able to customize the handmade signs I make. I only had a tiny issue with the app once and the customer service was phenomenal. They helped me out and coded the part that was glitching within minutes. Thank you Zakeke! FIVE wonderful stars for this app!
We have been using the Product Customizer for about a year now. Fast, responsive customer support. Good app for the price. It works reliably.
November 2019 - UPDATE The app is working properly. I just had an issue and Nicola fixed it in less than 20 mins from my request (today is BLACK FRIDAY). Really amazing support, thank you! Ok, I am dealing with this from months. I just casually played with the customizer as a user (front end) and I just discover it's not working again. I have a plus subscription, I bought the "remove background" add-on. I based some campaign on the fact that this tool was running and working, but, again, it's stuck. I cannot test it every day and maybe I am just really unlucky, but so far I cannot say it's a fully trustable app, above all if you want to invest money to promote this "web customization" service on your website. The app it's very cool, the design is the best, but I experienced too many issues here and there. The support it's always ready to help, but "front end" issues are too hard to catch for me, I appreciate the support when there is a back-end issue, but I am really disappointed about the fact that I discover only casually front end major issues. They never send an email or an alert when something is not working for front end users. I think this is unacceptable. I hope it will be more stable and consistent in time with its basic performances.
Nicola and the team really go out their way to help. We've used this app for 6-12 months now and would be lost without it. Gives our customers brilliant flexibility within the shopify store.
Zakeke is simply the best app there is for product costumising. It simply works . I have downloaded other apps that was so difficult to configure and they were bugging at random times. However zakeke just get the job done which is what you need if you want to make money through your store
Zakeke is by far the best product designer on the Shopify app store. It seamlessly integrates into your shop and allows you to create your own design templates for products with a 3D viewer or choose from some Print On Demand companies and drop ship products with ease. Zakeke support and developers are above the rest. The listen to our needs and make necessary adjustments to improve the application based on feedback. Highly recommended!
I have tried many of the interactive product designers in Shopify for personalizing our prints. They all fell short in some way. Zakeke has been relatively smooth to use but what really sets them apart is their customer service. Each time I have run into something they respond ASAP. When there have been features that they aren't currently offering, they have worked them into their timeline and kept me notified about when to expect them. Looking forward to rolling it out site wide.
Zakeke was our 3rd app to try to simplify our custom orders. I wish we would have tried it first, it works great. Highly recommend this app.
Amazing team and phenomenal support. The app is so intuitive and perfect for retailers seeking to add customization to their site.
