AZADA
Spain
Reviews (6)
Great customer service!
Developer reply ·
Lovely to hear! We’re happy our team could provide a great experience. Thanks for taking the time to share this with us!
After using the app for approximately three hours, we were charged for a full month. When we requested a refund, customer support was extremely slow to respond, and after nearly an hour of waiting, our request for a refund of the trial period was declined.
Developer reply ·
Hi there, thank you for your feedback and sorry to see that you were unable to continue using our service. If in the future you would like to try out our integration again, we can make sure you stay on our 30 day free trial to test everything out before signing up. Hope this helps, please reach out to qbo-integrationsupport@intuit.com if any further questions.
highly recommend
Developer reply ·
Thanks for such kind words and taking the time for the review!
After working with Trusted Shops for nearly a decade, I feel compelled to share a deeply disappointing experience — especially for other small businesses considering their service. First, their **app performance for Shopify and WooCommerce is far from adequate**. The integrations are clunky, slow, and often unreliable. In contrast to other review platforms that offer smooth plug-and-play solutions, Trusted Shops feels outdated and poorly supported for modern e-commerce platforms. It often creates friction in customer journeys rather than adding value. However, the **biggest frustration lies in their cancellation policy**, which I would honestly describe as **abusive**. Despite giving notice and clearly stating that we no longer wish to continue, we are being forced to pay for a **full additional year of service**, amounting to nearly **1.000€**, for a tool we are no longer using or benefitting from. There was no flexibility, no reasonable discussion, and no understanding — just strict enforcement of a clause buried in a lengthy contract. After 10 years of loyalty, we expected a fairer and more respectful offboarding experience. Instead, we’re left with the feeling of being penalised for leaving — which speaks volumes about how the company values long-term clients. There are now many more agile, user-friendly and customer-centric alternatives on the market. My advice? **Read the small print very carefully**, and think twice before committing.
Developer reply ·
Dear Kevin, Thank you for your feedback and for being a Trusted Shops client since 2019. We regret that your offboarding experience did not meet your expectations. To clarify: our cancellation deadlines are clearly outlined in the contract and reminder emails. In your case, the notice period was unfortunately missed. Despite your later claims, no valid proof of a timely cancellation was provided. As a result, the contract was extended according to the agreed terms. We understand that this outcome can be frustrating, especially when business circumstances are difficult. At the same time, fairness means applying the same rules to all clients in a consistent and transparent way. Regarding the product itself, we continue to improve our integrations for Shopify, WooCommerce and other platforms. Thousands of merchants rely on them daily and see strong results. We are sorry to see you go and wish you all the best. If there are any open points you would like to clarify, our team is available to help. Your Trusted Shops Team
