SeaKisses
United Kingdom
Reviews (16)
This is a great app with fantastic support. I had some very specific installation issues, but Jade was so helpful that they were fixed as soon as they opened for business. Their app fixes the issue of charging shipping based on the discounted price, not the pre-discount price - so a huge thumbs up from us! UPDATE: I needed some extra modifications and they were implemented quickly and made a massive improvement to our pop-up. Thank you. Further updates: Jade fixed an issue with our floating pop up in lightening speed... Thank you so much for sharing your amazing review! It's always a pleasure for us to assist you, and please don't hesitate to reach out.
Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice Can anyone get back to me?
Developer reply ·
Hi Jo, I'm very sorry that your messages are still not reaching our team, and we appreciate you giving it one last try via this method. At this time, it looks like we've still only received a single message from you, which you sent our way on 2/18. After reviewing your case, it looks like Clementine replied to that email after just a couple of hours had passed, and informed you that we hadn't received a single other message from your store; they're not in our Spam folder, or anywhere else -- they just outright aren't appearing in our inboxes or received history, so they've for some reason been completely unable to reach our Zendesk support system. It looks like our best options moving forward would be to proceed as direct by support by replying directly to the original thread so that we could help out with anything needed, since that message had been successful in reaching us. We sent that message off on 2/18, but it doesn't look like we ever received a response from your side on that specific thread, and we've not received any other messages from your store elsewhere-- so it seems like we're right back to square one of your messages just not reaching us. We are truly sorry for the trouble that you are experiencing with communication and are unsure why Zendesk is unable to intercept your messages. We would still love to help out further however possible, and we're going to reach out via personal email right now to see if that has better luck in reaching you so that we can receive your replies and work anything out that is needed. Please keep an eye out for that message and be sure to check your spam folders; you won't have received any correspondence from this email address as of yet, so it very well could end up in your spam or 'trash' folders. Also, we will be monitoring the review as the main method of communication for the time being; therefore, please update your review in a few hours if you don't see that message come through from our team letting us know that it didn't reach you, that way we can know to try a different contact method (we will check your post for an update around 3 PM EST). If you do receive that message without issue, please respond to it directly (not via a new email -- just send a 'reply' to that specific email) and we will continue to help out from there, hopefully with less hiccups in receiving your messages and getting help over to you. Thank you very much for working through this with us, and we look forward to assisting further very soon! Bronson | CEO | Wholesale Gorilla
A great app and first-class service for a couple of issues, even when they were on holiday! Everything was sorted very quickly.
We have used this app since April 2021 and have always been very impressed with its functionality. However, the customer service is second to none. Not only is there a very quick response, but any issues always get sorted quickly. They have just written a very specific bit of code for a very specific issue we had encountered, and the issue went away. This app comes with our 100% recommendation.
Brilliant app - all set up and running very quickly with immediate help available from Sam! Minimal fuss and another job off my list...
2023 - We have used the company to synch Shopify with Xero for five years and have been extremely happy. We have had some issues with our product database changing, and they have responded quickly and efficiently to make any changes that we needed. Cannot recommend highly enough...Efficient, Reliable and Friendly! 2020 - Amazing app and company! I had some major issues with our particular set-up and Kumar spent a lot of time and effort solving my problems and sorting the issues. I cannot recommend highly enough if you need to integrate Shopify and Xero.
Yet again this developer and responded quickly and helped after our theme update. Have nothing but praise for this app. FURTHER UPDATE: This developer has gone above and beyond working to help our shipping app display the correct messaging. He is always very willing to help. UPDATE: Yet again, the developer of this app has jumped to our aid and fixed a feature we wanted. The response time is quick and communication is very easy. Fabulous app does exactly what is required. Had quite a few design issues to fit our theme and this was probably one of the best app developers for response times and getting the support needed. Nothing was too much trouble and the app is working perfectly. Thank you...
We needed a very simple app to let us know when the stock of certain lines was running low. This did exactly that and worked the first time. Love it when a plan comes together!
Amazing app! Easy to set up and when I needed help they were on it and it was so quick to get it working. One very happy customer!
This is the third app like this that I have tried and is was so easy to set up. I had one small issue and the developer replied in less than 2 mins and instantly fixed the issue. Highly recommended
Really easy application to install and set up. Very logical. Does a great job... Presents a clear and easy to use search bar
Excellent app. Has saved me from having to manually raise SKU's relying on my memory and a spreadsheet! This app is so customisable it fitted our naming scheme. I had one little issue and the support was fast and accurate and the issue was resolved.
I installed this app in 2018 and it has been first class. I needed to make a couple of tweaks to the code recently and the team have been very quick and very helpful in getting the job done. I have no reservations in recommending this app. Could not have been easier to produce beautiful packing slips. Some very easy steps that you are walked through. Saved me the job - Thank you...
Love, love, love this app...saves so much time and sooo easy to use. You can change any detail, quickly and easily.
This app is amazing...saves me so much time, is very accurate and very easy to use. It does exactly what it says...
This app has been working perfectly since installation but we needed some extra help with a couple of issues and Mandy and Anh were so quick and efficient; our problems were resolved within hours and the app looks fantastic. Would definitely recommend as far more flexible than the Shopify variants.
