TITAN X
United States
Reviews (10)
Thank you very much for taking the time to send us your amazing rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Sophie Willdesk Customer Support Team of CWILL
For what it does, the pricing is ridiculous. I have the premium plan and you cannot even close returns automatically, you have to get two addons to do that. So instead of bulk closing returns, you have to go one by one, talk about "automations"... EDIT: After this review, they enabled the features Thank you for your valuable feedback. The Premium plan includes all automations, and unfortunately our representative provided you with incorrect information. We sincerely apologize for this mistake.
Good landing page builder, great support
They are the best referral program in the game!
Fantastic app, you can personalize almost everything with it and their support is outstanding, I recommend it
The best app for countdowns! It adapts to your theme perfectly and customer support is excellent, I recommend it!
Developer reply ·
November 25, 2022 Thank you for your review! 🖤 Happy to hear you had a great experience with Essential Countdown Timer bar! It was a pleasure assisting you! Zydrunas
It adds a lot of code to your theme and messes up your website after you uninstall it, really disappointing.
Developer reply ·
Hello 👋🏻 there, I hope you are well and safe! 😊 ➝ I have looked for your conversation with our support team if you have reached out to us regarding the issue you were facing in the app but I haven't found any conversation from your end with our support team, unfortunately. ➝ I just wanted to know if you have visited our helpdesk before writing your review and I am not sure if you have. Your review doesn't show justice to your words about the app. 😉. 😉. 😜. 😜 Please check the below link to our helpdesk where we have instructed about the uninstallation of the app. https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/ ➝ I admit that the app is adding some codes in your theme files to run the functionality that our development team has built for the app to run on your website or any shopify website. ➝ If you still have any issues, please reach out to our app support team by using the below email address and I am sure that they will definitely help you to out with the problems you have with the app. support@identixweb.com
EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.
Developer reply ·
Hi TITAN X team! Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases. A member of our support team will reach out via email shortly!
Best variant app ever! Jake really helped me integrate the app fully to my website since there were some small issues with the integration in my theme. I strongly recommend it for pages with variants!
This app is so good! It easily integrates to your google account and their customer service is incredible! 5/5
