NICOBLU
United States
Reviews (7)
We've been using Return Prime for the past year and their support team is super responsive and helpful whenever we need them. This App is one of the better Return Apps available out there and would recommend to any other business that needs to be agile and quick.
Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be reviewed internally.
Developer reply ·
Thanks for your feedback. I am sorry to hear that you've had a negative experience using Shopify Inbox. I'd encourage you to contact our support team directly who'll be able to help troubleshoot these problems for you: https://bit.ly/2AWw5VA -Ivy, Shopify Support
Customer service is super responsive and able to adjust according to your business needs. Recommend
Integration with Google programs can be challenging, as there is no direct way fro Shopify to feed the API. The developers at "Feed for Google Shopping" have been incredibly responsive, supportive and have gone above the call of duty to make sure all the complex components are aligned between Shopify and Google. Their knowledge base and speedy fixes alone make their monthly subscription fees seem very, very low indeed. A+++++
I have used Shippo in many stores I've built and run in Shopify. However, I recently installed Shippo into a new store I am building. While the user names/emails associated with all my Shippo accounts are different, Shippo pulled all the data from another store. Data such as payment info, addresses, every order, customer details, etc. 1) I can not get Shippo to pull info for the store I am building out (no way to change billing details or addresses) but also 2) the data import is a massive privacy breach–and one that the client whose info is being pulled would absolute not appreciate. Reached out to Shippo numerous times. Was given negligent responses (try logging out, logging in... yer, that's 101) and (we've fixed the issue, just go ahead and manually hide the other store's order... thousands of pages of this). The hidden orders popped up again. There is still now way to change billing so payment goes to this new store's credit card, not the other client's. The addresses... also no way to change. I have reached out numerous times and no one seems to care. Uninstalled Shippo and installed Ship Station instead. Now tempted to go back and uninstall Shippo on ALL the other stores I manage, as I will not be dealing with this with Ship Station or Easy Post... or numerous other options availlable. Shame on Shippo. I give them an F.
Developer reply ·
Hi there, Thank you for leaving your honest feedback about Shippo. We checked our ticketing system and it looks like our awesome advocate, LeKea, spoke with you a few times on the phone to ensure all incorrect information was removed. We're so happy we could get that sorted for you! If you have any further questions, please don't hesitate to reach back out to our Support Team. You can reach them via chat/phones M-F beginning at 9 AM PST. You can also reach us by email from 6 AM - 6 PM PST. Thanks, Shippo Support
We've installed this app across numerous Shopify stores. Each time, we are amazed by how supporting the stamped.io developers are, making detailed customizations to each of our store fronts. This –and its enormous features– makes this the best review app on the market!