← Merchants

All Purpose Creams

United States

Reviews (12)

★★★★★
Shopify

I first want to address the negative review I see right below mine-, and it's talking about the 98 cent orders. I had that exact same thing happen months ago, before even hearing about ShipTection, much less having it installed. That has nothing to do with ShipTection, although it is a major, super annoying problem. We ended up having our CC processing shut down for three days, had to switch merchant providers, and it was an all-around very expensive, several thousand dollars nightmare- but I want to reiterate that has nothing to do with ShipTection and could happen with any shipping insurance or site with low priced items. What we've done to solve that problem, or at least hopefully prevented, is set a minimum cart value @ $20 at the merchant credit card processing level. That stopped all those 98 cent orders from happening, as it declines the transaction before the card is even attempted to be run. I feel like this is something Shopify should get ahead of. Now on to my review. We've been using ShipTection for the past three weeks, so I can't comment fully on the entire cycle; however, my experience thus far has been superior to the other shipping insurance company that starts with R and ends in out. We received a cold email, and I had been looking at my billing statements recently from Route and had been quite disappointed with their increases in fees as well as decreases in payouts. Lastly, just a lot of friction with the whole claims process. Again, only using it for three weeks, but ShipTection seems to be better across every single front. There are longer shipping windows, there are more options to adjust, refine, customize and, of course, sharing the revenue is a big plus. It's also nice being able to quickly get a hold of Will or Isaac with any issues. Throughout this entire process, they've been waiting on me more than I've waited on them for nearly anything. They had us up and running in a matter of minutes after getting everything signed and completed.

on ShipTection · 11 days using the app
★★★★★
Shopify

I've been using two of BSS software for a while now and have been pleased with the results. It has taken some getting used to and most of the features are intuative, but anything I was unable to find out on my own, the support staff was generally helpful and quick to respond. This solution has worked well for our site and wholesale orders, so we will continue to be a customer as long as shopify allows.

Developer reply ·

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app. Wish your business all good!

on BSS B2B Lock, Login & Password · About 1 year using the app
★★★★★
Shopify

I've been using vwala for years and couldn't be happier with the service. It's a really great price and super easy to use for the solo-prenuer or small teamed business. You really just have to set it up once and then let the influencers do their thing. I've only had a few issues over the years and those have been self inflicted, or influencer inflicted, but the Vwala team has been quick to jump on and address those. I really can't speak higher of this app and the support team. I thought I had left a review a couple years ago, but was just working through a migration and saw that I hadn't left one just yet. You won't be disappointed!

on vwala: Influencer Marketing · Over 4 years using the app
★★★★★
Shopify

I thought I had left a 5 star review a year ago, but this is an outstanding app the customer service is bar none. The new update is even better than before and they (David) helped set my new store up seamlessly. Couldn't be happier with this and the results that the BOGO have had on my store's top and bottom line. Only wish I would have downloaded it sooner. :)

on BOGOS: Free Gift Bundle Upsell · Almost 3 years using the app
★★★★★
Shopify

Couldn't be happier with this app and the implementation. While I love the idea of a one time fee, I was concerned that maybe afterwards, there could be some problems when shopify updates and I'd be left to figure it out on my own. Well, let me assure you, that's not the case. Not only has the developer helped with the updates, they PROACTIVELY reached out to me saying that I hadn't done it yet and that they would do it for me. Unbelievably responsive, like such good customer service that it makes you question your own customer service. Love it!!! Best $400 I spent on shopify.

Developer reply ·

Couldn't be happier with your experience! It was my pleasure to help get you updated. If you have any other questions in the future, please do not hesitate to reach out. - Ilana

on Ilana's JSON‑LD for SEO (TM) · About 3 years using the app
★★★★★
Shopify

I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below: You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title. In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers: -offer_id: shopify_US_4181554954342_XXXXX -offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support. You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.

Developer reply ·

Hey there, Charlotte here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. It looks like you shared an email sent by Google's Support team, is that right? Although Google is responsible for all product reviews and approvals, I'll be sending an email out to you shortly to open a line of communication to see how I can help. Charlotte | Shopify

on Google & YouTube · Almost 3 years using the app
★★★★★
Shopify

I was messing around with the Free Shipping Bar (great app, and huge ROI for the paid version) and saw that Hextom had other apps. I hadn't thought of translating my store before, but we continue to have more and more customers from non-US countries. I've only been using it a few weeks and am using one of the paid plans, but so far so good. I had no idea my site had so many characters, but that's ok. I have a reminder set for the first of the month to go in and use my monthly balance. Why I'm giving it 5 stars so early? The customer service. It's been prompt (about 24 hours) with clear english and always directly answers my questions. Overall, happy customer so far and we'll see if this app helps convert more international potentials to international customers.

on Hextom AI Translate & Currency · 17 days using the app
★★★★★
Shopify

My ROI with Marsello 94x. Yes. I've brought in $94 for every $1 I've spent on the app. Hopefully that's caught your attention. I have been using Marsello for a few years now and would like to highlight the things that I've often found lacking in other applications. Things you wouldn't notice until you start using other apps and think- "But Marsello can do that.." The biggest one is generating unique coupon codes for customers. I have a few other misc apps that send out things with coupon codes. It's frustrating sending out a static coupon code because sure enough, it's going to get into a coupon aggregator like Honey and then everyone will be using the code. It's ok to change codes here and there for things, but if it's an automation, do you really want to have to go into shopify and create a new discount code every week? No. You don't. The second thing I really like about Marsello is the all in one design. Usually all in one's end up being one good thing and a few average ones. Marsello really does a great job with points management, email automation flows, and email campaigns. The VIP points thing is actually a really big deal for some customers. Some care about it, some don't- but there's nothing better than that little extra nudge to buy more to get to that next tier. Turns out the credit card companies and airlines are on to something... Also- you know what's better than giving a refund? Giving them points. There are a lot of other email management services out there, but you know what? They are more expensive and typically much harder to use with endless feature creep that always equals spending more and more each month. For a wordpress site I own, I have used mailchimp and active campaign. Marsello is better than mailchimp across the board. I'm sure you can do more things with ActiveCampaign, but it costs 3-10x more, and you really need to be an expert at it. If you're doing 500k a month in sales, or just closed $3M in funding for your series A, be my guest and hire an expert full time. If you're a one-man-band just starting off- Marsello is easy enough to use, and has enough functionality to do anything I've ever wanted. I started with Marsello on shopify when 2k was a good month. Now, we always bring in more than that on a single marsello email campaign. It has grown with us and I couldn't be happier. If you are still reading, high five. The only downside I've found with Marsello is the lack of integrations with other misc apps. Has it ever been a deal-breaker? Not even close. It's not the 800 lb gorilla like the other's I've mentioned before, and the other apps that I could integrate with it are typically small or start-ups. I hired someone to build out the email marketing flows because I just didn't want to do it, and felt someone with experience would do a better job. You can't search upwork or fiverr for Marsello implementation. That said, I found an expert in email marketing and they hadn't heard of Marsello and said they'd give it a shot. Well guess what- he was able to do everything he wanted and, to paraphrase, "Wow, this is actually a really good platform. I'm surprised more people aren't using it." In summary- Marsello is great. I've only had a few technical issues in the past couple of years and their support has been top shelf. In some doomsday scenario where I'm being held captive and have to delete all my apps, Marsello would likely be the last of the 25 to go.

Developer reply ·

Thank you so much for this review. I've just had the pleasure of sharing this feedback with the team - it's a real pump-up for us! It's our mission to have all your marketing needs in one place and make it easy for our customers to grow their businesses, both in-store and online, so it absolutely delights me to see you using our features and achieving 94x! This is what drives us and I'm so proud that you're happy with your success so far. From the bottom of my heart, thank you again for this and I look forward to working with you for more years to come :) Matt (Co-Founder & CTO)

on Marsello: Loyalty, Email, SMS · About 2 years using the app
★★★★★
Shopify

I've been using this app for months, (maybe years?) and can't believe I haven't left a review yet. It works great without a hitch and I don't get any spammy emails from them. I've been on the free plan but hope to jump onto a paid plan soon as we continue to grow. Really great app!

on Ablestar Email Reports · Over 1 year using the app
★★★★★
Shopify

***Updated** I have used yotpo the past 5 months and still think it's a great platform. My biggest complaint, and why I'm no longer a customer- the cost/value. We started going over 200/orders a month and the cost goes from $99 to $199 with no additional features. Even at $99 for 200 orders, that's $.50/order which is just unreasonable. Further- I'm unable to black list a product without jumping to the $500/month plan, which really doesn't make sense. I ran out of orders 3 months in a row and then started looking to other alternatives. There are dozens of other ones that grossly exceed yotpo's features at a fraction of the price. I spent the afternoon and moved from Yotpo to one of their competitors and have significantly more features, 3x more orders, and am paying less than half I was at yotpo. Their product is good, but they've priced themselves out of the market. I'm all about paying for quality, but not allowing me to blacklist "route" shipping insurance and then charging $.50/email just isn't close to worth it. I'm glad I used Yotpo, but wish I would have spent more time looking at competitors offerings before committing to them. Their customer service is good, although they do send a whole lot of spammy marketing emails, which is annoying as a customer. Also- rereading my feature request- other almost every other app has the ability to use dynamic coupons. Not yotpo, or at least not until you spend $1000/month Outstanding customer service! Faster than any other shopify App I have installed in the past 4 years. My only regret is that I didn't install this app sooner! Feature Request: I've only been on the platform for about 48 hours, but it would be really nice if the coupon setting could automatically generate custom coupons like some of the other (less expensive) apps I have running. I have a huge discount coupon code for sharing a review on social media and am very concerned about it getting loaded into a "honey" "wish" or the hundreds of other coupon databases out there. Sure, I can make the static code limited to one per customer (read- email address, I'd create a one time use email address to save $50), but aside from that, there is nothing stopping a static coupon code from getting everywhere on the internet. The upgraded coupon feature is the ability to load 100 coupon codes manually to shopify- even that, why not make it automated? Also, that pricing for the upgraded coupons is not available on any plan I've seen online. Overall- I'm very happy with the app thus far. I know they'll read my input because it's on here, but that doesn't take it away from 5 stars. Looking forward to working with you all indefinitely!

on Yotpo: Product Reviews App · 7 months using the app
★★★★★
Shopify

Does exactly what I wanted it to. Simple to use and intuitive! Download to exporting discount codes in less than 10 minutes.

on Bulk Discount Code Bot · 6 minutes using the app
★★★★★
Shopify

Worked just as anticipated. I had a pixel that was working before, then it wasn't- by using this app, it corrected all my previous issues and my google conversions have been tracking perfectly. It's kind of expensive in the sense that I pay every month, but the peace of mind knowing it works and that the team is there to help is worth it. Thanks!

Developer reply ·

Hey, your 5-star review is appreciated. We make recurring charges so as to make sure that the pixel remains set up even if you make any changes to your themes etc. We always keep it up to date with Google. Its nice to otherwise know that the pixel is working as anticipated. :)

on Nabu: Google Ads Pixel · About 1 month using the app