Vermont Nut Free Chocolates

Updating again! Klaviyo has a lot of great tools but is also missing some basic functionality that we need for our business. When we joined Klaviyo we were encouraged to use the platform for our order confirmations. While they do look better than the native Shopify confirmations, once an order confirmation is sent, there’s currently no way to update the information or resend the confirmation to a different email address. If a customer accidentally enters the wrong shipping address, email address, etc, the confirmation remains permanently tied to the original information. Klaviyo only captures the data once and does not appear to sync updated order information from Shopify afterward. This has created a lot of confusion and frustration for our customers because, for years, we've been able resend updated confirmations with corrected information. A very standard and important function for customer service. At this point, we’ll likely need to move our order confirmations back to shopify because customers understandably want receipts. Also disappointed with the pricing for SMS! It's quite steep and only seems to keep increasing year after year. It's becoming out of reach for a lot of small businesses.

Ship station only gets worse with every update. In the last 6 months it has been constant bugs, long lag times, ever-changing UI, and API issues. We have had entire days where we cannot ship orders due to some new error messages or issues connecting us to our carriers. We spend more time checking https://status.shipstation.com for outages than actually shipping out orders. Would avoid this app if possible!

Updating my review from 1 to 5 stars. We were initially caught off guard when Govalo suddenly stopped working for us and support seemed to disappear. Since then, the app has been taken over by a new team who are doing a great job. Govalo is once again easy to set up and use, and our customers love having the option to purchase gift cards. When we ran into an issue with the gift card product showing multiple checkout buttons, their team quickly jumped into our store and fixed it so everything looked and functioned correctly. I would definitely recommend this app again.

This is the worst app I have ever used to connect two marketplaces. They forced us to leave codisto and use this app but it has so many errors and is incredibly slow to load content. It also can take 48 hours for our listings to update on Amazon. We will make a listing active and set a new price and inventory quantity and it will become active on Amazon immediately, but the pricing and inventory will not update for days afterward. I have had to manually go into seller central and change prices and inventory there. So what is the point of this app? If we had any other choice, we would not use this. All these months later and I am coming back to say that this app has not improved at all. We have the hardest time managing our Amazon listings and have been getting non-stop error messages saying that our listings do not exist on seller central, but they simply do. Support is non-existent. They will just tell you it's Amazons fault, not theirs. Coming back a third time to report that orders will occasionally not import from Amazon. We will not realize this mistake until after the shipping deadline, impacting our account health. This app will put you at risk for deactivation of your seller central account. Be warned!

We love this app so far, it's so easy to set up and to use. Other apps we have tried take forever to load and this one is almost instant. We had one weird error and we contacted support and they fixed it so quick. I would recommend this app-- it's the best option we could find on the Shopify store and it's the most affordable.

Paying $20/month for absolutely nothing. On it's best day, the Sell by Weight App will take 5 minutes to load on your POS and slow you down. On it's worst day, it shows a blank screen or opens to the 'set up' screen. We have found it to be incredibly frustrating and now it doesn't work at all. We have not been able to use it since last week when they "updated it" and seemingly broke it. We opened a support case which hopefully gets resolved soon, as we are paying for this service. Hi Hadley, we spoke yesterday on the phone. We're sorry for the frustration you experienced with our app - the issues you mentioned in your review were unfortunately caused by Shopify and outside of our control as a third party developer, but our new tile should load noticeably more quickly. If you'd like to give our app another try, you can follow the instructions we emailed to you.

Bad customer service. Unreliable email sends.

We really wanted to make this app work for us, but we could not. First of all, it took a while for this app to open on our POS and we were opening it nearly every time we checked a customer out. Sometimes it would open our Shopify Admin instead of opening the app itself, which we could not understand why. This could be a Shopify issue, but slowed us down regardless. We even had a few customers complain that our systems were too slow, as we waited for the app to load up. Our second complaint is regarding how this app functions. Every time our employees would enter a weight, it would create a new variation in our Shopify Admin. We had quite a few variations made within the first day of use, as it's very rare that we have a customer buy exactly 1lb of product. This didn't seem like it would be an issue until we realized that it was charging our customers tax. We are a chocolate company and chocolate is not taxable in our state. Therefore, we made sure to leave the "charge tax on this product" box unchecked in our Shopify Admin and add our corresponding tax code, so our tax program would know what the product is and mark is as nontaxable for reporting purposes. However, with every new variation this app created, the box was automatically checked and no tax code was entered, so the state sales tax was applied. We tried a few different ways to tell Shopify not to charge tax on these new variants, including adding "NT" in the tax code field, checking and unchecking the box, etc. We could not find a solution. Since tax was being applied on nontaxable items, we were over charging our customers by accident. We reached out to support to see if we could find a resolution, but their customer service email is not a reliable way to contact them. We understand we may be on different time zones and to allow time for them to respond, but this was an urgent issue, so we ended up deleting the app and using a different one. We would be willing to give this app another try if they fix the issues listed above, but until then, we will move on.