BabyMocs
Sweden
Reviews (13)
A complete fraud. Stay away from this app. After been having serious issues with the app many years ago that impacted our revenue seriously the app developer decided to give us FREE OF CHARGE LIFETIME usage of the app. A few months ago they started to charge us for the app anyway. We have reached out to the app developer several times that have promised to oversee the transactions and refund us for the wrong charges but nothing has been done and they continue to charge us. Will report to Shopify. Stay away from this app for all means - hire a coder to do it one-time for you - it will be much cheaper.
A complete fraud. Stay away from this app. After been having serious issues with the app many years ago that impacted our revenue seriously the app developer decided to give us FREE OF CHARGE LIFETIME usage of the app. A few months ago they started to charge us for the app anyway. We have reached out to the app developer several times that have promised to oversee the transactions and refund us for the wrong charges but nothing has been done and they continue to charge us. Will report to Shopify. Stay away from this app for all means - hire a coder to do it one-time for you - it will be much cheaper.
A complete fraud. Stay away from this app. After been having serious issues with the app many years ago that impacted our revenue seriously the app developer decided to give us FREE OF CHARGE LIFETIME usage of the app. A few months ago they started to charge us for the app anyway. We have reached out to the app developer several times that have promised to oversee the transactions and refund us for the wrong charges but nothing has been done and they continue to charge us. Will report to Shopify. Stay away from this app for all means - hire a coder to do it one-time for you - it will be much cheaper.
Way, way, way to pricey for what you get. This is a simple google map integration and they charge 40 dollar/month. Really not worth it.
Developer reply ·
Thanks for sharing your thoughts! We're sorry to hear that our plans didn't feel like a good fit. While the map on your site is designed to be simple and easy for customers to use, there's a lot more happening behind the scenes, including a full location management system, visitor analytics, dedicated support, and extensive customization options. Our plans reflect the ongoing work needed to keep the platform reliable, up-to-date, and scalable for growing businesses. We appreciate you choosing Stockist for the past several years. Our pricing hasn't changed since you first signed up, but we're continually expanding our service with new features and improvements, and are always working to provide more value for each plan. I've also reached out privately if you’d like to discuss further or have any questions. Best wishes, Alan
Have been a a lifelong free plan and now all of a sudden they have secretly started to charge us 179 dollar/month! A complete scam and I would stay away from this App every day. Stay away from it if you do not want to get scammed.
Developer reply ·
Hello, this sounds like a big misunderstanding. I can see you've been with us quite a while and all charges are made via Shopify (actually you're on the cheapest plan, that's not available anymore). We would never charge you secretly. Email me at rasmus@trueroas.com and we'll resolve this, sounds like a big misunderstanding. Hörs så löser vi detta! /Rasmus
I can not recommend this app at all and I would stay far away from it. It is super expensive and have only functioned as it should for about one month in total - we have used it for over 1 year and it has caused us SOO much problems and the chat support is very unresponsive. A majority of the months we have used it the Back in Stock function has not worked/showed on the site. Stay away from this app - there are 10 other apps doing the same thing for a fraction of the price.
We have seeked answers from the app-developers about this app many times during several years without any replies. We keep on being charged without the app working at all and it has messed up our entire store. Avoid this app. We're so sorry to hear you aren't having luck using our app on your store. We strive to work with every one of our customers to ensure they are able to successfully see the value of ASL. We've checked our support tickets and the last ticket was opened more than 7 months ago. We are happy to help resolve any issues you are having and would gladly work with you to help you get value from your purchase. Please reach out to us directly at asl+support@shop-keeper.com or reply here, and we'll get you the assistance you need!
Great product and can highly recommend it!
Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now. /BabyMocs
Developer reply ·
We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously. We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.
One of the absolute worst apps we have tried (and we have had it for 1 year time to give them room to improve that is not working). Do not download this app- choose Tipo instead which works like a charm. This app will give you soooo much problems and have made us loose so much money on constant glitches and also constant errors in sync. The service team will once in a while tell you they are aware about the issues and then they are never fixed. Our bottom line was when they now said they know about a very severe sync issue that cause us finanical losses every day but said "we will fix it by sept 8th....". At the date of Sept 1.... Their lack of respect is abnourmous.
Developer reply ·
Hi Team at BabyMocs, Thank you for sharing your experience; we are truly sorry to hear you were not satisfied. We understand the significance of each issue our customers face, and we do not take any concerns lightly. We have carefully reviewed your case internally and found that our team responded to your inquiries in a timely and respectful manner. It is crucial for us to clarify that our standard practice is to avoid deploying updates on Fridays (i.e., Sep 1st) or over the weekend, particularly when it is not an issue affecting primary data like prices or inventory. We do this to minimize the risk of disrupting service for all our users. In your specific case, a workaround was offered, and our team worked over the weekend to expedite a solution. The fix was deployed on Monday (Sep 4th), and the app has been running smoothly since. We apologize for any inconvenience you’ve experienced. If there are continuing issues or further concerns, we are more than willing to address them. We appreciate your business and your feedback as it helps us improve.
Absolute worst app we ever tried in 4 years. We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it: - You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages. - Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed. - Support is really not at all what the positive reviews describe. Support says they fixed an error and then it is fixed but the next day it is back again. Can not recommend at all and request a refund for our 6 months of lost time on this app
Developer reply ·
Hi Frida, This is Vivian and we're deeply sorry for this unexpected situation causing to your experience In relation to your concerns as following: 1. To update and translate your new content automatically, please use auto translate function 2. "Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed", unfortunately it's the limitation from our app and our Dev team has been aware of it and try to improve it soon in the next releases 3. As an additional apology, we already refunded three last billings. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Vivian Transcy by OneCommerce
Super quick response from support. Overall great design, customization options, etc. The app has a lot of features I was missing with other apps :)
I have tried to get in contact multiple times with the creators of this app without success. A majority of my emails land in the junkboxes among the receivers with is an incredibly high rate and I can not work with that. Tested to sign up with 5 different emails myself and 4 of 5 of the emails ended up in the junk box.
Developer reply ·
We are sorry to hear you did not get the response on time. Our customer success agent Katherine sent you two messages regarding this, one on the same day of your inquiry, another one - a day after. Please check your inbox and get back to us so we could work this out. Seems like you might have some problems with your email inbox, drop us a message at support@omnisend.com and we will be happy to resolve your issue together! Customer satisfaction is our highest priority, we promise to find the best solution to ensure your deliverability issue is resolved! Customer Success Team
