Berwyn Betty's Bath & Body Shop

Sometimes the fact an app works out of the box without issue actually happens. Appstle is such an app. Great for building loyalty program!

Support engineer was available quickly, communicated effectively, supplied video as needed and answered my question within a few minutes. Very good!

After trying a competing volume discount product, we gave Bundle Bear a try. It has worked great. More important, support was top shelf during the startup process, helping resolve issues unrelated to their product and ensuring we immediate were getting value from the product.

We installed the application to perform volume discounts on collections of products. Unfortunately, it worked sometimes and did not work other times. This resulted in us having to refund customers the discount amount and also pay for shipping since the absence of the discount caused free shipping to be reached incorrectly. We reached out to support since it says Sunday 7AM - 5PM PT and regrettably there was no response. We have disabled the app for now and found another app that works as needed. We really think the product has potential but the inconsistency puts our revenue stream and customer experience at too great of risk to continue. Finally, we were using one of the generic Shopify themes that has not been customized so that should not have introduced any issues.

We started using the product to optimize images. Very please we can get moving immediately on it and have access in real time to a skilled support person. Lots of other features to investigate as well.

The Tidio product is overall pretty good and we are happy with one day into it. However, prospective buyers should be aware that part of the offering that is promised under the Communicator Plan (the feature "view customer profile") is listed as available. But when a user clicks on this feature after licensing the use of the Communicator Plan at $20/month, the product displays a message "You will need Communicator Plan add-on to view Customer Profile". I queried support and they said it is not yet available so clearly that is misinformation, purposeful or otherwise. I suggested to their representative that this message should either be a 'coming soon' or not be displayed as part of Communicator Plan since it is not available currently under the plan and is misleading ... at best. Since the Communicator Plan is 1/3 of our subscription fee, I can only give Tidio a 3 of 5 at this time as a result of this misinformation. Which is sad because the actual product seems to work but if the information is inaccurate, that's a pretty big deal. Hopefully they will address this published misinformation regarding existing features of Communicator Plan and I can enthusiastically update this review to a 5 star at that time.

Update: Amit was invaluable to work through an issue we were experiencing yesterday. He provided top shelf customer care. Original: Selected CEDCommerce based on quality reviews and feature-function mix to assist with marketplace integration. Support has been excellent and looking forward to using it.

I used this app to create a customer review page. It took a modest amount of time and the presentation is quite good. Thank you Channelle!

I was looking for a comprehensive email marketing tool to support our ecommerce platform. Omnisend has proven to be excellent. Simply. Powerful. Easy to onboard! Excellent 24x7 chat. Yeah, real chat. Anyways, good product and group. Thank you Nikola, Nicholas and the rest of the team.

I used this application to establish redirects for our new shopify store. The product worked flawlessly and was quick to use.