Viking Shop
France
Reviews (8)
Total disappointment. This app is no longer what it used to be. You pay for a service that only works halfway: 3/4 of my tracking numbers are not even traceable. Every time, the same message: 'Shipping tracker was not able to determine your shipping carrier for this tracking code, please check contact support.' And the support? It's incredibly slow, and their responses don’t offer any real solutions. No updates to fix the problem or to add major carriers. I no longer recommend this app; it has become unusable.
Developer reply ·
We are sorry about your issues. Unfortunately, the carriers used for your shipments were not available and dont allow our app to fetch the information needed.
Application and support to be avoided. I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal. I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period. Keep your money, it will save you a lot of time and money.
Developer reply ·
Hi, I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us. At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame. Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future. Thank you for bringing this matter to our attention. Best regards, Aaron @ Hextom Inc.
Highly recommended application, works perfectly and the support team are very attentive and helpful.
Developer reply ·
Thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service. Thank you again for choosing Trustoo! All the best, Gwen | Trustoo Support team ❤️
Worst customer service. I bought their theme 4 years ago for $425. At first you could upgrade for FREE. Now you have to pay $9 to upgrade. Knowing that from July 28, 2022 to November 2022 there were no less than 6 updates of the theme because each time the new updates had bugs. This is a total disrespect towards the customer. It's already not the cheapest theme on the market, but to have to charge again its own customers to get updates? That's really taking people for cash machines.
Developer reply ·
Hi Viking Shop team! Theme Updater Plus' free plan allows you to register your theme, install the latest version of your theme, and receive email notifications for new versions If you are interested in streamlining the update process, we recommend looking at our Pro Plan, which includes the ability to preserve most settings and customizations when updating, identify code conflicts in new version, and automatically include new language files. Thank you very much for your review of Theme Updater Plus! All the best, Out of the Sandbox
Simply the best backup app. She saved my site, the customer support is just incredible, attentive, and the import of backups is the most efficient I have tested.
Developer reply ·
Thank you so much for your kind words! It was a pleasure to interact with such a thoughtful customer, and we're happy to continue enhancing our app's functionality to better safeguard your data. Our import feature is a recent addition, and we're delighted that it has proven beneficial to your business and meets its requirements. We truly appreciate you choosing to be our client and entrusting us with your valuable data.
Application parfaite et facile à utiliser pour envoyer un flux de produit. Le service client est génial. John, c'est occupé de mon projet et a répondu à toutes mes questions avec professionnalismes, il est au top.
Application très utile, la migration c'est faite facilement, un grand merci au support de Dsers, en particulier à Alen qui m'a apporté une grande aide !
AfterShip is a very good application, simple to use and very functional! It allows us to develop our viking shop and to have a real follow-up to offer to our customers. We strongly recommend the use of aftership.
