Twinkles Dental Jewelry
Sweden
Reviews (16)
The app works great and the support is excellent! The only reason I am giving it 4 stars is that it does not work seamlessly with Shopify B2B, because Shopify does not give the app access to the native VAT number information. This is not the app’s fault. This means the VAT number needs to be added manually if the customer has not entered it in their customer account. However, the app works as well as Shopify allows it to, and it still makes it much easier for our customers to access their invoices on their own. The native Shopify VAT invoice is very well hidden for customers who want to self-serve, so we need this app to provide better customer service and make invoices easier for our customers to find.
Love this app with all its professional sections , and also that support can help out when you run into challenges :)
Perfect for our needs! We can easily control access so that certain content is visible only to account holders, and the setup/customisation worked fine with our theme. We needed some adjustments since we have our store in different languages, and the friendly and fast customer support helped us with. Thank you.
Developer reply ·
Thank you for your wonderful feedback.
Good app, works fine for us. Thank you for fast and very helpful support!
Works excellent! It have made our Return process much easier. Easy set up and excellent, fast and accurate customer support. We moved from Shopify's own return process, and this is much easier. One really good feature is the QR code for Postnord return shipments. We do not need to email returns slips, the customer just gets the QR-code in the phone and they can hand it in to Postnord office.
Developer reply ·
Thank you so much for great feedback 😍🙏 We are super happy to work with you
For my needs this is a really good app! It was a smooth installation and I got extreme good, and fast, help from the whole support team. They really went the extra mile to customize the look for my site, thank you so much for that. <3
Developer reply ·
Thank you for your fantastic review! We're delighted to hear that our app meets your needs and that the installation process was simple. It's wonderful to know that our support team was able to provide quick and exceptional assistance. We truly appreciate your kind words and are here to help whenever you need us.💜
Great app, I use it only to watermark my photos and it works fine! Good to be able to choose where to put the watermark on the product picture.
It works fine! This is the third helpdesk app I worked with and I’m very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.
Developer reply ·
Thank you, team! 🙏 That's exactly what we strive to achieve and we are glad to learn that our efforts are reflecting that. Our Support Team is available 24/7, and they're always ready and more than happy to help with any query you may have. We hope you continue to enjoy Gorgias for many more years to come. 💛
So far, great app! Easy to set up, easy to add and import stores, and looks great and is good value for the money. I hade contact with support and they helped out quickly. Good communication. Thank you!
Developer reply ·
Hi, Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help, feel free to contact us. Best regards, Storeify Team
So far so good. Great help from customer support :) Just setting up the account now. Thank you! ....
It was very quick to setup. excellent customer support :) Very happy with this app for now! Thank you
So fare a great app. I just downloaded it and I already fount shipments that was stuck. EXCELENT and quick support by chat <3
So far, great app and great onboarding and support! Thank you for this. (I'm happy to drop Tru**p**ot) :)
Great support! The app works very well. Please add multi currency feature too, and my business will bloom :)
Developer reply ·
Thank you for the kind words and the feedback, especially around multi-currency! I will ensure your feedback gets to our developers. Have a good one :) -Rosie from the Success Team
Sad that you billed me even though I uninstalled it with i t he trail period. You lost my trust there... the app I did not have time to evaluate. But i guess I have to find another app then.
Developer reply ·
Hello, Thank you for having contacted us! I'm really sorry you didn't use your free trial. This is due to the fact that you probably pressed Accept Fees. This button is there to allow you to pay for the application before the free trial ends, and when you press it, you are billed immediately. We will be happy to reimburse you for these costs. Our financial transactions are processed on the Shopify side, so you will need to contact Shopify support for a refund. You can contact support directly from your website's backend - https://monosnap.com/file/PEKzIGXBXFbjpSBiO2cvRTTj3SZIr2 Please do so and we will approve it immediately for you.
We needed to be able to set the currency to a specific amount and the app could do this. The support has been very helpful.