Custom Equine Nutrition

I have just started to use this app. I'm exploring it to see if I want to use it for my blogs. So far I can tell you that the customer support is top notch. I've had a couple questions and they have got back to me extremely quickly. Support reviewed my concern on my website to ensure they understood my question. Then they got back to me with a video showing me how things worked. The video and explanation was very helpful. So I can certainly give a 5+ star review on there support!

I have a lot of custom items on my website that make theme updates tricky. I used to always have to put back in all the custom items which was very difficult and time consuming. This app makes updating themes a piece of cake. Each update we have done using this has worked smoothly.

Highly recommend Loop. They listened to my concerns about the subscription program I was currently using and walked me through how Loop provided all the features I needed. They took their time answering my questions. There was no pressure at all. Once I decided to switch to Loop the onboarding process was easy. They walked me through every detail of the process. I've only been using the subscription for a short time now but so far everything has been great. Customer support is top notch.

Update 10.28.25: Once again I have received amazing support through Smile. They were able to find a solution to my problem very fast and everything is now working smoothly. Very impressed! Good support, was easily able to answer my question.

New Review June 2025: Once again Ezra has been amazing to work with. I needed to change some things and was concerned that switching to new customer accounts would delete everything I had already set up. Ezra took the reins for me and made the switch. Not only that, but he noticed a color that did not belong and switched it over to my color theme, and he connected my autoship program to my customers account page for me. The fact that my customers had to go to another page to get to their autoship was something he noticed on his own. This change makes my store more user friendly for my customers. I really appreciate how he goes above and beyond! March 2024: I was working with a large "shopify expert" company to customize my customer portal. It was a very disappointing experience and I lost out on a lot of money (down payment). About a week after telling this company I was no longer going to work with them I stumbled across your app. Your app did EXACTLY what I had hired this company to do! It was so easy to set up and I am thrilled with the app. Your customer service is the cherry on top.

Fantastic customer support!!!!!!!!!!

Amazing customer support. Faissal helped with a design issue I had. I asked if something was possible and "poof" it was done. Very impressive.

Update 7.28.23: Yet again I am blown away by customer service. Chintak fixed an issue for me that I honestly was expecting a "We can't do anything about that, you need to speak with shopify or the theme company". But no, Chintak was able to make a change that will make life for my customers much easier. Thank you! I've never had anything but a fantastic experience with Bold Support. From the migration process from V1 to changing the text for me when I could not figure out coding. Their customer support is what makes me a very loyal customer. Special shout out to Cody for being my go-to migration guru. I can always count on Cody for a speedy and helpful reply to my emails. Also like to send another shout out to Chintak for help with my most recent question, great communication, solution and follow up!